BladeSystem Matrix Project Management Training.ppt

1、2009 HP Confidential12009 HP ConfidentialPaul Bennett & Vickie StroudJanuary 19, 2010BLADESYSTEM MATRIXTS PROJECT MANAGEMENT OVERVIEW2009 HP Confidential2AGENDAMatrix TS Project Management Overview Matrix “Funnel” Review & Planning Flow Chart ESS Matrix Regional Leadership Team Funnel Preliminary “F

2、unnel” Planning: Initial Customer Contact Initial HP Technical Review Meeting Customer Technical Review Meeting Customer Implementation Planning: Customer “follow-up” Meeting Data Collection HP Customer Technical Team Review of Data Customer Implementation: Matrix Hardware Implementation Matrix Soft

3、ware Implementation Implementation Service Reporting Backup Slides Planning & Reporting document templates2009 HP Confidential3MATRIX “FUNNEL” REVIEW & PLANNING FLOW CHART2009 HP Confidential4BLADESYSTEM MATRIXTS Service Delivery Guide BladeSystem Matrix Implementation Service v1.01 (current version

4、)Matrix TS Project Manager Overview (these slides): http:/ Service Delivery Guide link: http:/ Matrix Compatibility Chart v1.01 document link: http:/ BladeSystem Matrix Implementation Service v6.0 (next version)Scheduled availability: 2-Feb-2010Matrix 6.0 Implementations will be by “exception only”

5、until mid-March 2010 “Exceptions” will be customers with a large # of managed servers, who require 64-bit Windows Server for Matrix HP SIM CMS2009 HP Confidential5MATRIX REGIONAL LEADERSHIP TEAMSAMS APJ EMEA AMS ESS Business Manager: Baran, Vance AMS TS PSM: Grasty, Phil AMS TS Delivery: Klesser, Ca

6、rol AMS TS BDM: Martin, Peggy AMS TS Project Manager: Stroud, Vickie WW ESS Matrix Program Mgr: Ledbetter, Andy WW TS Matrix Business Mgr: Bennett, Paul WW TS Matrix PSM: Gatton, Don APJ ESS Business Manager: Mudgal, Manish APJ TS PSM: Soe, Rita APJ TS Delivery: TBD APJ TS BDM: Chen, Hao Han WW ESS

7、Matrix Program Mgr: Ledbetter, Andy WW TS Matrix Business Mgr: Bennett, Paul WW TS Matrix PSM: Gatton, Don EMEA ESS Business Manager: Hallmans, Barbara EMEA TS PSM: Whiteford, John EMEA TS Delivery: Walter, Dirk EMEA TS BDM: Aiello, Bob WW ESS Matrix Program Mgr: Ledbetter, Andy WW TS Matrix Busines

8、s Mgr: Bennett, Paul WW TS Matrix PSM: Gatton, Don2009 HP Confidential6ESS MATRIX REGIONAL LEADERSHIP TEAM FUNNEL Matrix Regional Leadership Team Meets Weekly New customers are added to Matrix Tracking Spreadsheet HP Account Team for customer prepares Waiver Request Form (example in Backup slides) R

9、egional ESS Business Manager indicates preliminary priority and preference for Implementation date Regional TS Delivery Operations Resource Management Identifies TS Project Manager for Customer (within 1 workday of meeting) Assigned based on customer implementation location Notifies Matrix Regional

10、Leadership Team (for entering in Matrix Tracking Spreadsheet) Provides TS Project Manager with Matrix Waiver Request Form & engagement type (POC or customer order) Matrix Regional ESS Business Manager works with HP Account Teams What customer problem positioned Matrix as recommended solution? Why di

11、d customer select Matrix? What benefit is customer expecting from Matrix What Matrix features does the customer plan to use? What HP Pre-Sales Matrix post-Implementation Service support is planned? What additional HP Services were sold to the customer and what expectation was provided to the custome

12、r?2009 HP Confidential7PRELIMINARY “FUNNEL” PLANNINGInitial Customer Contact TS Project Manager Reviews Order Information (within 1 work day of being assigned PM) Order BoM details (SAN included or customer supplied? Number of Starter & Expansion Kits? Hypervisor? Insight Recovery?) Waiver Request F

13、orm information Is it a POC (self-contained POC staged at HP office, or POC implemented at customer site) or customer order? TS Project Manager schedules meeting with customer technical contact (within 2 work days of being assigned PM) Customer HP Account Team representative is also invited to meeti

14、ng Overview with customer Order information (to confirm with customer) Location of Matrix equipment installation? Preliminary Hardware & Software Implementation Dates Is customer Data Center ready for equipment? Is customer okay with dates? What flexibility does customer have for other schedule date

15、s? Customer Prerequisite Actions See next slide for details Provide customer with Matrix Compatibility Guide document Info documented & reported to Regional Leadership Team TS Project Manager Identifies any Country Visa Requirements Coordinates the Visa Request process to completion2009 HP Confident

16、ial8PRELIMINARY “FUNNEL” PLANNINGInitial Customer Contact (continued) Customer Questions Customer Questions for Prerequisite Actions Customer supplied SAN Type of SAN? Boot from SAN recommended ( Blades & CMS)? Cabling to Virtual Connect modules (length & type)? Provisioning LUNs (#”s and sizes)” Cu

17、stomer OS, Hypervisor, & Software Licenses/Media What type Blades (ProLiant only, or Integrity Blades as well)? What specific versions of OS? What specific version of Hypervisors? # of expected managed servers? Average # of VMs expected per Virtual Host servers LAN IP addresses & LAN/Fabric ports &

18、cables Strongly Recommended separate LANs Production Management (OA, iLO, VC) Deployment VMware vMotion2009 HP Confidential9PRELIMINARY “FUNNEL” PLANNING (CONTINUED)Initial HP Technical Review MeetingTS Project Manager schedules meeting with HP Technical Team (within 3 work days of being assigned PM

19、)Matrix “Mentor” assigned (by Regional TS Delivery Operations Resource Management, or if Regional TS “Master” not available then by ESS WW Matrix Program Manager)Delivery Apprentice “Lead” & “2nd” assigned (by Regional TS Delivery Operations Resource Management)Notifies Regional Leadership Team (for

20、 entering in Matrix Tracking Spreadsheet)Notifies Regional Leadership Team of updates to scheduled Implementation Date (and customer flexibility & readiness)TS Project Manager Logs the Onsite Matrix Hardware Installation Call2009 HP Confidential10PRELIMINARY “FUNNEL” PLANNING (CONTINUED)Initial HP T

21、echnical Review Meeting (continued) Review Matrix Waiver Request Form data and Matrix Order BoM What data is missing? Overview what needs to be done PRIOR to Implementation start dates Start planning follow-up meetings with customer to get information they need to supply (examples in Backup slides)

22、Matrix Planning Worksheet Excel spreadsheet Example Virtual Connect Cabling Diagrams Discuss various Management Servers to be recommended HP SIM CMS Separate RDP or s/a SQL Server for CMS? HP SAN CommandView server Hypervisor Management servers Identify additional Services needed for Implementation

23、Insight Recovery I&S Service (if customer expecting IR configured) SMP or RDP I&S Services (if customer doesnt know RDP OS provisioning or SMP P2P/P2V migrations) TS ASE Days (if Regional Pre-Sales not doing post-Implementation Service customer follow-up) Virtual Connect cabling to SAN Fabric and LUN provisioning (if HP SAN) Services VMware vSphere I&S Service (if VMware the Hypervisor & customer doesnt know VMware)