Genesys 产品技术交流.ppt

1、Genesys公司及产品 介绍王俊海资深技术顾问 SBABS电话： 13910572662E-mail: Headquarters: San Francisco, CA Wholly Owned, Independent Subsidiary of Alcatel - Operating as Genesys 1,000 employees, located in 45 offices worldwide Recognized leader in CTI/Universal Queue solutions for the contact center marketplace Installed

2、 base: 2,000 customers 2 million+ seats 200+ million daily interactions and GROWING!Genesys 公司概况2 2001 Genesys Telecommunications Laboratories, Inc.CRM Excellence AwardCall Center CRM Solutions MagazineMarket Engineering AwardMarket Engineering Competitive Strategy AwardFrost & SullivanGenesys as on

3、e of Americas 100 fastest growing technology companiesBloomberg Personal FinanceGenesys ranks among Americas fastest growing companiesIndividual Investor MagazineGenesys Ranks in Top 10% of Bay Areas Fastest-Growing Public CompaniesSan Francisco Business Times7th Most Dynamic Software Company Forbes

4、 ASAP Magazine业界的肯定获奖记录（ 1）3 2001 Genesys Telecommunications Laboratories, Inc.Product of the YearGenesys G6 SuiteProduct of the YearGenesys Internet Contact ICCM Best of ShowGenesys Internet ContactCT Expo Best of ShowGenesys Internet ContactProduct of the YearGenesys Workforce ManagementFall CT Ex

5、po Best of ShowGenesys Workforce ManagerCTI Expo Fall Best of ShowGenesys CC Analyzer Product of the YearGenesys Voice Portal业界的肯定获奖记录（ 2）4 2001 Genesys Telecommunications Laboratories, Inc.Genesys全球领导品牌United States53% 59%Source:DatamonitorEurope, Middle East & AfricaSource:Frost & SullivanPAN ASIA

6、52%Source: Frost & SullivanGenesysOthersAvayaGenesysCiscoGenesys53% 59%56%5 2001 Genesys Telecommunications Laboratories, Inc.研究机构研究机构 : Gartner Research Aug 2001市场评比第一6 2001 Genesys Telecommunications Laboratories, Inc.技术最强 &专利最多n Genesysn PeopleSoftn Broadvisionn Siebeln Kanan BEAn Interactive9605

7、01003220123 3 0Patents Issued7 2001 Genesys Telecommunications Laboratories, Inc.n AT&T Wirelessn Axteln Bell Canadan Bell Mobility Cellularn BellSouthn Bouygues Telecomn British Telecomn Deutsche Telekomn J-Phonen KPNn NTTn Qwestn SBC (Ameritech, SWB, PacBell, Cingular)n Soneran Sprintn Telecom Ita

8、lian Telefonican Telian Telstran Verizon (Bell Atlantic, PrimeCo, AirTouch) n WorldComOver 80% of the top 150 telcos are Genesys customersGenesys 在电信业中的应用处于领导地位8 2001 Genesys Telecommunications Laboratories, Inc. ABN AMRO AIG Allianz AXA Bank of America Barclays Charles Schwab Chase Chinatrust Goldm

9、an Sachs Nordea Bank Merrill Lynchn Nationwide Building Societyn Nationwide Insurance n Old Mutualn Overseas Union Bankn T. Rowe Pricen 20th Centuryn Vanguardn VISAn Wells Fargon Zurich InsuranceLeaders in Financial ServicesGenesys 在金融业中的应用处于领导地位9 2001 Genesys Telecommunications Laboratories, Inc.St

10、rong Brands / Strong Companiesn 1-800 Flowersn Air Canadan An Ansett Australian Accenturen Australian Tax Officen Bertlesmann BMWn Budget Rent a Carn Chryslern Ford Motor Co.n General Motors Corp.n Home Shopping Networkn Intuitn Mercedes-Benzn Motorolan Searsn Senton SUNGenesys 在其他行业中同样占有广泛市场10 2001 Genesys Telecommunications Laboratories, Inc.