The scientific management of hospital sustainable development.doc

1、1The scientific management of hospital sustainable developmentAbstract. From the innovation management idea, perfect examination system, laying solid foundation, broaden the service field connotation of, the hospital medical quality has increased, to effectively ensure medical safety, economic opera

2、tion scientific standard, improve patient satisfaction, realize the hospital scientific and orderly, health, sustainable development. Key words: management idea; Examination system. Connotation foundation; services Meet the rain and sunshine, suffering hardship and vicissitudes of life, 2012 peoples

3、 hospital of zhengzhou covered 100 four seasons, has welcomed the YuanQing in one hundred. One hundred years of accumulation and the inheritance, condensed the hospital “unity, work, innovation and dedication“ of the spirit connotation, the achievement a set of medical treatment, teaching, scientifi

4、c research, prevention, health care, first aid, as one of the central plains and appeal of influential in modern large general hospital. Now, medical 2group is a carrier type, “four center“ and “six clinical research“, “seven clinical medical“ preparation operation, “southern medical university affi

5、liate Zhengzhou peoples hospital “signing for, that we the old and the young hospital to step on the developing by leaps of the fast lane. Faced with the new opportunities and challenges, our closely around the health ministry“ medical quality tour “, “miyoshi YiManYi“ sports activities and provinci

6、al department of “10 big index“ macro regulation work, innovation of the management idea, laying solid foundation connotation, continued to improve the quality of medical treatment, ensure medical safety for the work the main line, from strengthening the system implementation, evaluation mechanism,

7、the sound of standardizing medical activities, and to promote the scientific and standardization of hospital management level. 1. Innovation management idea, continue to improve the level of management 1.1 Perfect management system and strengthen management Innovative management methods and ideas an

8、d improve the relevant system, the innovation of the administrative functions help implement the clinical departments, President business big rounds, administrative rounds, leaders of the day, in the 3spiritual civilization of supervision and management system, and thoroughly the core system to carr

9、y out the situation, responsibilities to ward, standardized management, environment, safety production, etc underwent in key search, find out problems solved immediately, pay attention to rectification efficiency; Establish the system board member, public opinion train system, in the form of democra

10、tic participating politics, to the existing problem of ledger management, adopt in time suggest, rectification within a time limit; In the hospital in the first city to implement risk deposit system, improve their responsibility consciousness and risk awareness, to give full play to the workers enth

11、usiasm, improve working efficiency. 1.2 Promote JCI international authentication, enrich the connotation of management. In order to explore the scientific and effective way to hospital management, and the hospital management international standards, in October, 2010 start JCI the authentication, Nov

12、ember accept JCI headquarters is the beginning of the evaluation, in April 2011, accept baseline survey, after just six months time, formulated the involved medical and nursing care, and the court feeling, medicine, security services, security, information, etc. Of the system, and flow and form 4597

13、, six security around international patients goals and 1219 evaluation measuring factors, all-round JCI of authentication. According to international safety standard, money for nearly 9 million yuan, reform, hardware facilities of 35, organize the training learning 99 times, appraisal 8473 person-ti

14、me, November smoothly passed our JCI consulting department three American experts eight-day the review, the standard of medical treatment and nursing care, drugs, and the court feeling, information, personnel and logistics, defend, and equipment hospital construction and management work. 1.3 Acceler

15、ate informatization construction, makes digital hospitals. According to the ministry of health of medical information construction 1025 planning and provincial department of digital hospital construction requirements, since April began, according to the top design, the overall planning of principle,

16、 introduces domestic information technology leader, vigorously promote hospital information construction, and put into special funds of 11 million yuan, the hospital, HIS LIS, PACS, physical examination system comprehensive online, OA system and automatic office outpatient information card system in

17、 place and has been in operation for all, realize the hospital 5information in the construction of domestic high speed. 2. Improve the assessment mechanism, strengthen the responsibility for consciousness 2.1 Heavy quality examination, to improve the safety consciousness For scientific and reasonabl

18、e assessment to health care quality, our hospital set up medical treatment and nursing care, and the court feeling, pharmacy, equipment, the enhancement of construction, 11 KaoHeZu, control quality assessment standards, per month for clinical departments QianFenZhi implementation assessment, real-ti

19、me monitoring of health care quality, improve the safety awareness of the employees of the institution, to ensure the safety of medical treatment. 2.2 Heavy assessment and encouragement, and to strengthen the sense of responsibility Hospital clinical departments and signed target management responsi

20、bility to cover the “ten major index“ the important indicator; All hospitals and signed medical safety goal responsibility to cover the medical accidents, medical error control, blood transfusion safety accidents, hospital infection outbreak and other important medical safety index; And clinical sig

21、n of director of division “reduce medicine, raise the basic 6drugs than of utilization rate“, “clinical rational antimicrobial application responsibility of commitment, improve the of director of division of responsibility consciousness, play the business management of director of division of the co

22、re function. 2.3 Heavy evaluation analysis, insist on continuous improvement The hospital through the medical quality management committee meetings, hospital week of meetings, briefings and family affairs secretary will, to “ten major indicators“ macro regulation, “miyoshi YiManYi“ activities the ke

23、y content and key index analysis, evaluation. The quality of medical examination, medical defect management, clinical departments of medicine, a clinical pathway than in big rounds and business problems found bulletin, analysis, and evaluation. From system consummation, the responsibilities, process

24、 reengineering, and the technical level, responsibility aspects comprehensive, extensive and profound reasons for analysis, formulate feasible improvement scheme and measures to avoid such problems happen again to extrapolate, aware of the incident, control quality, guarantee the safety, continuing

25、to improve the fundamental purpose. 73. Laying solid foundation connotation, continue improve the quality of medical treatment 3.1 Strengthen the three basic level, consolidate the basic quality Hospitals to carry out various kinds of business training and continued medical education, open 24 hours

26、network medical channel, twice a week technical seminar. And adhere to the “three basic level SanYan“ training and four times a year, assessment, actively carry out first aid skills grand meeting activities,A medical post operation skill game, medical care documents and selection, large-scale, high

27、strength strengthen professional technology personnel training, especially in developing new hospital doctors of long-term standard training, a year, dr masters two years, three years in undergraduate course, and to pay attention to the course cross, skills training, and greatly improve the clinical

28、 physicians in primary treatment level. 4.2 The integration of resources perfect security system The integration of resources, to set up four scheduling command center. In 8120 maintenance scheduling center, 8119 logistics security control center, 7120 hospital emergency command center, and on the b

29、asis of patients was mainly 8services for the 8114 doctor-patient service center, improve the support guarantee system, and further close the doctor-patient relationship. 4.3 In follow-up phone, strengthen the doctor-patient communication Establish discharge patients level 3 phone follow-up system,

30、and comprehensive understanding of the patient in the feedback during the period of feeling, and guide the follow-up after discharge various matters, find improvement in the process of diagnosis and treatment problem. Since launching the since the job, the follow-up phone has become strengthen hospi

31、tal management, smooth of doctor-patient communication a important means. The patients were followed-up for 2011 27198 people, satisfaction rate of 99.45%. Reference 1 JiLin, YinChunYan. A humanistic management theories and principles that should be followed by the J.journal of hospital management r

32、es, 2002, (9) : 523-525. 2 YiLiHua. The hospital management theory M. Beijing: peoples medical publishing house, 2002:2-3 3 YiLiHua. Theory of modern hospital leadership M. Beijing: peoples medical publishing house, 2006:6-9. 94 YinChunYan, TianJun chapter. The hospital management ideas of the three

33、 sublimation J.journal of hospital management journal, 2005, 5 Health. The hospital management assessment guide (2008 edition) S. 2008. 6 The American medical institutions review international joint committee hospital evaluation standard S. kicks, ZhouJian, et al. Beijing: China xie-he medical university press, 2008, 31:-226.