酒店前台日常应用英语.doc

1、第 1 页 共 7 页前台部日常应用英语1. Good morning sir and madam. Welcome to Ramada Encore Hotel Shanghai。早上好，先生/女士，欢迎光临上海华美达隆茂酒店。2. Sorry to have kept your waiting.抱歉让您久等了。3. Welcome back 欢迎您再次光临。4. Please wait a moment.请稍等。5. Let me check it for you.让我为您查一下。6. Have you made a reservation?请问您有预订吗？7. Yes, Mr. *, w

2、e have your reservation.是的，*先生，我们有您的预订。8. You book a * room.您预订了一间*房间。9. You will stay here * nights.您将会住*晚。10. Your room rate is *(net)or plus 15% service charge.您的房价是*（净价）加上 15%的服务费。11. Your room is including (not including) breakfast.您的房间包含（不包含）早餐。12. We have * rooms available now。我们可以为您提供*房间。13.

3、 I have to check if theres a room available.我得查一下是否有空余的房间。14. Here is a brochure of our hotel and our tariff。这是介绍我们酒店的小册子和价目表。15. Do you have corporate rate with our hotel?请问贵公司是我们酒店的签约单位吗？16. May I have your passport（or ID card）, please ?请问可以用一下您的护照或证件吗？17. Would you mind filling in the registratio

4、n form?麻烦您能填一下登记表吗？18. May I have your signature, please?可以请您在这里签字吗？19. Our breakfast is on the *th floor.我们的早餐是在*楼。20. The breakfast time is *every morning.每天的早餐时间为*。21. We have already prepared a non-smoking or smoking room for you as per your previous record?我们已经为您准备好了，您还是跟上次一样住非吸烟或吸烟的房间吗？22. May

5、 I know how would you like to settle your payment?第 2 页 共 7 页我可以知道您愿意怎样付费吗？23. How are you going to pay?请问您打算怎样付费？24. By cash or by credit card?是用现金还是信用卡？25. May I have *RMB, for deposit, please?您的押金为*人民币。26. May I have your signature on the slip, please?可以麻烦您在信用卡单上签名吗？27. May I have your original v

6、oucher, please?可以给我旅行社的订房证明单吗？28. May I reconfirm the voucher?我能跟您再次确认一下订房证明单的内容吗？29. Your room charge will pay by travel agent.您的房费将有旅行社支付。30. The incidental charge will be on your account.其他的杂费消费是由您自己支付。31. We need the RMB500 for deposit of incidental charges per day.我们需要收取每天 500 圆人民币的杂费消费押金。32. D

7、o you need non-smoking or smoking room?您需要不吸烟或吸烟的房间？33. Here is your room key.这是您的房卡。34. May I know your name and room number?我能知道您的姓名和房号吗？35. Have you used mini bar last night?请问您昨天晚上是否用过小冰箱内的饮料？36. May I have your room key back?我能要回您的房卡吗？37. According to todays exchange rate.根据今天的兑换率。38. Every US

8、dollar in cash is equivalent to 8.28 Yuan .根据今天的兑换率，1 美圆折合人民币 8.28 元。39. The elevator is over there, and the bellman will show you to the room.电梯在那边，我们的行李员将带您去房间。40. We are sorry to hear that.听到这件事我们感到非常的抱歉。41. Here is the bill and invoice.这是您的账单和发票。42. If I understand your problem is 我了解您的问题是。 。 。4

9、3. May I have your room number, please?请问我可以知道您的房间号码吗？44. May I know what is the problem for your room, please?请问我可以知道您的房间有什么问题吗？45.What kind of room would you like to change?请问您想换一间什么样的房间呢？46. Excuse me, when would you like to change your room?第 3 页 共 7 页对不起，请问您准备什么时候换房呢?47.I am sorry, because the

10、room is not ready yet.非常抱歉，因为您要的房间暂时没有准备好。48.Would you please come back * hours later.请问您可以稍等一会儿再回来吗？49.Our bellboy will assist you with your luggage.我们的行李员会帮助您把行李换到新的房间。50.Excuse me 打扰一下51.He is not in at the moment.他这会儿不在。52.What is your home address?您的家庭住址？53.Can I have your address on your ID ca

11、rd?我能知道您证件上的地址吗？54.What is your arrival or departure date?您的抵店或离店日期？55.What is your room rate?您的房价？56.How will you be finalizing your account?您的结账方式？57.If your check out after 14:00pm.如果您在下午两点以后退房.58.We will charge half day room rate.我们将收取您半天的房费.59.If your check out after 18:00pm.如果您在下午六点以后退房.60.We

12、will charge one day room rate.我们将收取您一天的房费.61.The opening hours of our restaurant is 24hours.餐厅是 24 小时营业的.62. Would your leave a message or call back later?请问您是需要留言还是稍后再拨?63. May I know how to spell the guest name?可以告诉我客人的名字怎么拼?64. May I know the time for your wake up call?请问您需要几点被叫醒?65.May I know wh

13、o is that speaking?请问您是哪位?66.May I repeat for you?我能重复一下吗?67.May I know who youd like to leave a massage to?请问您需要给哪为客人留言?68.Your message is taken already.您的留言我已经记下来了.69.May I know who youd like to find?请问您要找的是哪位客人?70. Certainly, please wait a moment, let me check for you.请您稍等,我帮您查一下.第 4 页 共 7 页71. W

14、elcome back , please wait a moment, let me check it for you.欢迎您再次光临,请您稍等,我帮你查一下.72.We have rooms available, the room rate is $./RMB. (net) or plus15% service charge, inclusive of ( exclusive of ) one breakfast. Will that be finding for you?我们可以为您提供.房间,房价是(净价)加上 15%的服务费, 含(不含)早餐?73.May I reconfirm th

15、e voucher will cover the .charges, the incidental charge will be on your account.So we need the RMB 500 for deposit of incidental charges per day.“请允许我跟您再次确认一下,旅行社会为您支付.费用,其它的杂项消费是由您自己付.所以我们需要收取每天 500 元人民币的杂项消费押金.谢谢!74.Will show you to your room. Enjoy your stay with us. Thank you!这是*,她会带您去您的房间,祝您入住

16、愉快!谢谢!“75.Your room rate includes two (or one) breakfast, our breakfast on the *th floor and the breakfast time is *every morning. Enjoy your stay with us, Thank you!您的房价是包含早餐的,我们的早餐是在*楼,每天早餐的时间为*用餐.祝您入住愉快,谢谢!76.Sorry to have kept your waiting. 抱歉让您久等了. 77.Have a nice day/Have a nice journey, see yo

17、u next time“.请慢走,欢迎下次光临. 78.According to todays exchange rate, every US dollar in cash is equivalent to 8.23 Yuan。 根据今天的兑换率,1 美元折合人民币 8.32 元。79.Do you have a corporate account with our hotel?请问贵公司是我们酒店的签约单位吗?80.How much would you like to change?您大约要换多少?81.Do you need non-smoking or smoking room?您需要吸

18、烟或不吸烟的房间？82.We sorry about to hear that.听到这件事我们感到非常的抱歉。83. Have you used mini bar for last night?请问您昨天晚上是否用过小冰箱内的饮料。84. Here is the bill and invoice.这是您的发票和账单。85. Have a nice day!祝您一天愉快！86. Good morning! Ramada Encore Shanghai, how may I help you?你好,上海华美达隆茂酒店, 如何帮助您?87. Good morning! Operator, * spe

19、aking, how may I help you?你好,总机. 如何帮助您?88. Thank you for calling.感谢您的来电.89. Hold on please.请别挂.90. Ill put you through.我将为您转接.第 5 页 共 7 页91. May I know who youd like to speak to?请问您要找的是哪位客人92. Sorry, the line is busy.抱歉,电话占线.93. Sorry, nobody answered the phone.抱歉,电话无人接听.94.Sorry, we cant offer this

20、 information.对不起, 我们不方便提供此信息.95.May I transfer your phone call to other extension number?我可以转接您的电话到其它分机吗？96.Your room number is X.您的房号是 X。97.The call will ring at X.电话会在 X 点叫您。98.May I know how may I address you?请问我该如何称呼您？99.May I repeat it for you？我能重复一下吗？100. Ill deliver the message to the guest r

21、oom.我会将留言送至客人房间的。101. May I know the time period for your DND request?请问您需要请勿打扰的时间段？102. What should we do if there is a long distance call or urgent call for you?如果有长途电话或紧急电话，您需要接听吗？103. May I know when do you need to make up room?请问您什么时候需要打扫房间？104. Have you any laundry?您有什么要洗的吗？105. Would you like

22、 express laundry service?您是否需要加快洗衣服务？106. May I know do you need turn down service?请问您需要开夜床服务吗？107. Please fill the laundry list.请填一下洗衣单。108. Please leave the laundry in the laundry bag.请把要洗的衣物放在洗衣袋里。109. Do you need pressing service?请问您需要烫衣服务吗？110. Have a nice trip.祝您旅途愉快。111. You are welcome.不用谢。1

23、12. It is my pleasure to be at your service.乐意为您效劳。113. Sorry to interrupt you.对不起，打扰您了。114. Im sorry about this.我对此表示抱歉。115. Is there anything I can do for you?第 6 页 共 7 页有什么能为您效劳的。116. Our Business Center is open from 7a.m. to 11 p.m.我们商务中心的营业时间是早上 7 点到晚上 11 点。117. Please leave you room number and

24、 we will send it up to your room as soon as we finish it.请留下您的房号，我们一完成就送到您的房间。118. Is there anything else I can do for you?还有什么事可以为您效劳的吗？119. Would you mind signing your name on the bill here? It will be on your account.请您在账单上签下字好吗？这将记在您的账上。120. You call concierge directly if you need a limousine to

25、 the airport.如果您需要订车去机场，可以直接打电话给礼宾部。121. Im sorry, but we dont take tips. Thank you very much.对不起，我们不收小费，不管怎样，还是要谢谢您。122. How would you like it to be mailed? By ordinary mail or airmail?您想怎样邮寄呢？寄平信还是航空信？123. I beg your pardon? /Pardon?对不起，请再说一遍。124. Would you mind repeating, please?请再说一遍好吗？125. Yes,

26、 please wait a moment.好的，请等一会儿。126. We are glad to serve you.很荣幸能为您服务127. If there is any mail, well give it to you in time.如果有您的邮件，我会及时给你送来的。128. Here is a fax for you.-这儿有一份您的传真。129. Please dont leave anything behind.请别遗忘您的东西。130. You can make a dial-direct call.您能直拨电话。131. We have got IDD and IDD

27、 system in our business center, if you want to make a DDD, you can dial*,and if you want to make a IDD ,you can dial *.我们商务中心设有国际国内电话直拨系统，如果您要拨打国内电话，请拨*，如果您要拨打国际电话，请拨*。132. Ill check immediately for you, please wait a moment. 我会立即为您查询，请稍等。133. Could you please tell me the method of payment, is it a

28、pay call, collect call ? sir/madam?您要拨对方付款电话还是拨自付电话？134. Could you tell me country code, the area code and telephone number, sir/madam?您能告诉我电话的国家代码，地区代码和电话号码吗？135. Could you please tell me who you would like to speak to?您能告诉我对方的电话吗？136. Would you mind?你在意吗？139. I hope to see you again.第 7 页 共 7 页希望能再见到您。