酒店管理面试题.doc

1、Delegates, staff: Hello! in the run-up to the Spring Festival, we held one session of four staff representatives Conference 2013-workshop, full back in 2012, careful analysis of the current situation, discuss 2013 development plans. Here, on behalf of my company 2013 work reports to the General Asse

2、mbly, for consideration. Pillar I, 2012 back in 2012, XX power companies adhere to the partys 17 great spirit for guidance, comprehensively implement the scientific concept of development, promoting cost-leadership strategy, standards, focus on implementation, lean management, continuously improve,

3、smooth present safety situation of enterprise management, business management and control scientific and standardized, and the dedication of staff, manage a harmonious and democratic atmosphere of the good situation. Main indicators are as follows:-the battery indicator: power generation totaled 7.8

4、15 billion kWh, beyond the annual budget implementation capacity of 315 million kWh, an increase of 757 million kWh. Sales totaled 7.425 billion kWh, exceeding sales of 330 million kWh the annual Executive budget, an increase of 729 million kWh. -Security measures: unplanned outages 2.5 times. No pe

5、rsonal injury accident occurred, no major accident and above, no major fire accidents without environmental pollution accidents, safety for three consecutive years to maintain stability to good posture. Business financial indicators: total profits of 255 million Yuan, beyond the annual budget of 207

6、 million Yuan, beyond the Datang company index 41.89 million Yuan, an increase of 1.76 million Yuan, FCM assessment at grade four. -Energy: power supply standard coal completing 312.25 g/kWh, down 0.1 g/kWh; integrated auxiliary power consumption ratio in 5.12%, down 0.26%; pollutant emissions perfo

7、rmance greatly reduced compared to last year, carbon 0.09 g/kWh, sulfur dioxide 0.104 g/kWh NOx 0.512 g/kWh; dust removal efficiency of more than 99.8%. -Reliability index: equivalent availability factor in 93.47%, increased 7.95% from a year earlier. Equivalent forced outage rate 0.08%, 0.16% reduc

8、tion over the same period a year earlier. Major achievements: first, we should adhere to the two “management system“ basis, strengthening technological research, strengthen hidden hazards control and intrinsic safety Enterprise construction took new steps. -The two “management system“ for improvemen

9、t. Focus on promoting the power of the company management system and the application and implementation of the safety loop five-star management system, improve the safety management system, realize the system of safety control. Further regulate security routines, safety supervision and management ne

10、twork role to play to achieve closed-loop. Strengthening the supervision and management of habitual violation of, strengthening the safety supervision of outsourcing contractors. Carried out in spring and autumn of security inspections, flood control and inspection, safety production month, day supe

11、rvision of production safety and the Olympic Games and otheractivities, comprehensive and tamping Safety Foundation . Troubleshooting, management mechanism, give full play to role of technical supervision and realization of troubleshooting, management, improved process management. This year complete

12、d the boiler lower header leakage, boiler pressure, a major risk management, completed 29 of great risks and 3 General problems of governance. Complete chemistry lab construction, thermal control, and complete the boiler scale integrated management, host shafting vibration of 10 scientific and techn

13、ological projects, such as. Complete supercritical 630MW on-line simulation system development and application of circulating water MCC standby power transformation, the transformation of desulfurization waste water, the unit water supply system of comprehensive treatment and discharge valve modific

14、ation of coal mill 5 key technological transformation projects, group health is improved. -Science and technology innovation is further increased. Strengthen the characteristics of supercritical unit major issues, gradually clearing the particularity of supercritical unit and regularity. Developed m

15、otor oil time management, switch action times, statistics, coal-aided measurement software, improves the production level of lean management. Increased investment in science and technology, reporting science and technology projects and 14 technical project total cost percentage of the total annual p

16、roduction output of 0.25%. “Large-scale coal-fired power plant flue gas desulfurization, denitrification complete development and application of key technologies“ project, won the national science and technology progress second prize. 630MW supercritical units optimized control strategies and the 63

17、0MW development and application of on-line simulation system for supercritical units, supercritical 600MW units of turbine driven boiler feed pump set of comprehensive treatment of defects Datang technology respectively one or two and third. Meanwhile, information technology achievements, the compan

18、y was named “China power information technology benchmarking enterprises.“ -Repair and maintenance has improved further. Modify the inspection standards and standards on a regular basis, standardizing work procedures, checking and inspection project. Deepening the BFS+ system, and implements mainten

19、ance information shared. Reorganizing RB logic again, and ensure the success of the RB. Innovating the mechanism of maintenance management, implemented a project manager system. Successful completion of two autonomous maintenance, reliability improved steadily. Implementing two c-level maintenance,

20、project themselves 48.7% and 42.3%, respectively. Accomplish two circulating pumps repair and overhaul of four Mills, maintenance teams to get exercise. Promote the work of energy saving and consumption reducing, complete the unit energy consumption diagnosis, plant water balance test, 10 energy-sav

21、ing projects. Second, we should adhere to “three“ on the economic benefits of improving, outreach酒店管理面试题1、请列出目前国内较为知名的经济型连锁酒店名称（包括民族品牌及国际品牌），并进行简单比较。请说明一般酒店管理公司的组织架构，酒店管理公司如何对下属各单体酒店进行监控。 01、一般酒店管理公司组织架构： 董事会总裁-副总裁行政办公室、专家组酒店管理部、猎头部、财务部、培训发展部 02、组织专家组暗查，检查财务报表，了解客户反馈。 2、 你认为如何才能成为一名合格的酒店管理公司总经理（或者酒店

22、管理公司总经理应该具备哪些方面的条件或素质），酒店管理公司的总经理与单体酒店总经理的区别在哪里。01、我认为：高尚的职业道德及工作作风、专业的管理技能、丰富的管理经验、灵活的管理思路以及快速的应变能力为一名合格的酒店管理公司总经理应具备的基本素质。 02、我认为：单体酒店总经理以自身酒店效益最大化为主要目标；酒店管理公司总经理除考虑单体酒店效益最大化外，还要考虑自身酒店管理公司的宏伟发展。 3、请从经济型酒店综合管理角度出发，论述经济型酒店在经营管理方面有哪些特点，与传统星级酒店有何不同？ 01、 经济型酒店围绕着“小而全、小而精” 的特色发展思路，充分利用周边环境的特点，进行运作管理。 02

23、、经济型酒店价格相对便宜、环境整洁舒适以及安全有保障，与一般的星级酒店不同的是，经济型酒店并没有宽敞的大堂，也没有游泳池、酒吧、娱乐室等一些配套设施。前台、客房、餐厅是组成经济型酒店的三要素。复印、传真、打字等一些商务活动由前台代劳。 4、假如您作为一家新创立的经济型连锁酒店管理公司总经理，谈谈您将从哪些方面入手，打造品牌及推广网络，或如何更好地管理好酒店，使企业的经营管理效益最大化？ 01、制定规范化、标准化、个性化、程序化、科学化的管理模式； 02、制定可行性营销方案； 03、以集团式发展思路为切入口进入市场； 04、通过网络、广播、报纸等媒体进行宣传； Delegates, staff:

24、 Hello! in the run-up to the Spring Festival, we held one session of four staff representatives Conference 2013-workshop, full back in 2012, careful analysis of the current situation, discuss 2013 development plans. Here, on behalf of my company 2013 work reports to the General Assembly, for conside

25、ration. Pillar I, 2012 back in 2012, XX power companies adhere to the partys 17 great spirit for guidance, comprehensively implement the scientific concept of development, promoting cost-leadership strategy, standards, focus on implementation, lean management, continuously improve, smooth present sa

26、fety situation of enterprise management, business management and control scientific and standardized, and the dedication of staff, manage a harmonious and democratic atmosphere of the good situation. Main indicators are as follows:-the battery indicator: power generation totaled 7.815 billion kWh, b

27、eyond the annual budget implementation capacity of 315 million kWh, an increase of 757 million kWh. Sales totaled 7.425 billion kWh, exceeding sales of 330 million kWh the annual Executive budget, an increase of 729 million kWh. -Security measures: unplanned outages 2.5 times. No personal injury acc

28、ident occurred, no major accident and above, no major fire accidents without environmental pollution accidents, safety for three consecutive years to maintain stability to good posture. Business financial indicators: total profits of 255 million Yuan, beyond the annual budget of 207 million Yuan, be

29、yond the Datang company index 41.89 million Yuan, an increase of 1.76 million Yuan, FCM assessment at grade four. -Energy: power supply standard coal completing 312.25 g/kWh, down 0.1 g/kWh; integrated auxiliary power consumption ratio in 5.12%, down 0.26%; pollutant emissions performance greatly re

30、duced compared to last year, carbon 0.09 g/kWh, sulfur dioxide 0.104 g/kWh NOx 0.512 g/kWh; dust removal efficiency of more than 99.8%. -Reliability index: equivalent availability factor in 93.47%, increased 7.95% from a year earlier. Equivalent forced outage rate 0.08%, 0.16% reduction over the sam

31、e period a year earlier. Major achievements: first, we should adhere to the two “management system“ basis, strengthening technological research, strengthen hidden hazards control and intrinsic safety Enterprise construction took new steps. -The two “management system“ for improvement. Focus on promo

32、ting the power of the company management system and the application and implementation of the safety loop five-star management system, improve the safety management system, realize the system of safety control. Further regulate security routines, safety supervision and management network role to pla

33、y to achieve closed-loop. Strengthening the supervision and management of habitual violation of, strengthening the safety supervision of outsourcing contractors. Carried out in spring and autumn of security inspections, flood control and inspection, safety production month, day supervision of produc

34、tion safety and the Olympic Games and otheractivities, comprehensive and tamping Safety Foundation . Troubleshooting, management mechanism, give full play to role of technical supervision and realization of troubleshooting, management, improved process management. This year completed the boiler lowe

35、r header leakage, boiler pressure, a major risk management, completed 29 of great risks and 3 General problems of governance. Complete chemistry lab construction, thermal control, and complete the boiler scale integrated management, host shafting vibration of 10 scientific and technological projects

36、, such as. Complete supercritical 630MW on-line simulation system development and application of circulating water MCC standby power transformation, the transformation of desulfurization waste water, the unit water supply system of comprehensive treatment and discharge valve modification of coal mil

37、l 5 key technological transformation projects, group health is improved. -Science and technology innovation is further increased. Strengthen the characteristics of supercritical unit major issues, gradually clearing the particularity of supercritical unit and regularity. Developed motor oil time man

38、agement, switch action times, statistics, coal-aided measurement software, improves the production level of lean management. Increased investment in science and technology, reporting science and technology projects and 14 technical project total cost percentage of the total annual production output

39、of 0.25%. “Large-scale coal-fired power plant flue gas desulfurization, denitrification complete development and application of key technologies“ project, won the national science and technology progress second prize. 630MW supercritical units optimized control strategies and the 630MW development a

40、nd application of on-line simulation system for supercritical units, supercritical 600MW units of turbine driven boiler feed pump set of comprehensive treatment of defects Datang technology respectively one or two and third. Meanwhile, information technology achievements, the company was named “Chin

41、a power information technology benchmarking enterprises.“ -Repair and maintenance has improved further. Modify the inspection standards and standards on a regular basis, standardizing work procedures, checking and inspection project. Deepening the BFS+ system, and implements maintenance information

42、shared. Reorganizing RB logic again, and ensure the success of the RB. Innovating the mechanism of maintenance management, implemented a project manager system. Successful completion of two autonomous maintenance, reliability improved steadily. Implementing two c-level maintenance, project themselve

43、s 48.7% and 42.3%, respectively. Accomplish two circulating pumps repair and overhaul of four Mills, maintenance teams to get exercise. Promote the work of energy saving and consumption reducing, complete the unit energy consumption diagnosis, plant water balance test, 10 energy-saving projects. Sec

44、ond, we should adhere to “three“ on the economic benefits of improving, outreach05、挖掘企、事业单位客户，巩固客源，保障酒店经营利润。 大酒店培训试题一。填空题1.这次培训的目的是为了提高服务质量的需要，同时也是为了竞争和发展的需要。2.目前我们酒店与其他星级酒店的差距在于卫生差，热情度不够，找不到星级酒店的气氛等。3.酒店客人是指凡是光临酒店或在酒店消费的人都是酒店客人，可分为消费客人和非消费客人。4.酒店向客人提供的最主要产品是服务。“5.酒店产品的特点是综合性，直接性，不可贮藏性，质量不稳定性。6.服务质量

45、是形象之本，竞争之道，财富之源。7.Delegates, staff: Hello! in the run-up to the Spring Festival, we held one session of four staff representatives Conference 2013-workshop, full back in 2012, careful analysis of the current situation, discuss 2013 development plans. Here, on behalf of my company 2013 work reports t

46、o the General Assembly, for consideration. Pillar I, 2012 back in 2012, XX power companies adhere to the partys 17 great spirit for guidance, comprehensively implement the scientific concept of development, promoting cost-leadership strategy, standards, focus on implementation, lean management, cont

47、inuously improve, smooth present safety situation of enterprise management, business management and control scientific and standardized, and the dedication of staff, manage a harmonious and democratic atmosphere of the good situation. Main indicators are as follows:-the battery indicator: power gene

48、ration totaled 7.815 billion kWh, beyond the annual budget implementation capacity of 315 million kWh, an increase of 757 million kWh. Sales totaled 7.425 billion kWh, exceeding sales of 330 million kWh the annual Executive budget, an increase of 729 million kWh. -Security measures: unplanned outage

49、s 2.5 times. No personal injury accident occurred, no major accident and above, no major fire accidents without environmental pollution accidents, safety for three consecutive years to maintain stability to good posture. Business financial indicators: total profits of 255 million Yuan, beyond the annual budget of 207 million Yuan, beyond the Datang company index 41.89 million Yuan, an increase of 1.76 million Yuan, FCM assessment at gr