解析GB5296.6-2004《消费品使用说明第6部分家具.ppt

1、解析GB 5296.6-2004消费品使用说明 第6部分：家具国家强制性标准,Analyzing National Mandatory Standard GB 5296.6-2004 “Instructions for Use of Consumer Goods Part 6: Furniture”,1、概述Outline,标准的性质及内容：GB 5296.6-2004消费品使用说明 第6部分：家具国家强制性标准，规定了编制各类家具使用说明的基本要求（包括主要内容），使用说明提供的位置、方式和形式，以及编写方面的要求（如文字、表述、文本等）。 The character and content

2、 of the standard: The basic requirements (including main content) for the instructions for use of various types of furniture, the location, manner and form which mentioned in the instructions for use , and the formulation requirement (such as words, presentation, text, etc.) are specified in the sta

3、ndard of GB 5296.6-2004 “instructions for use of consumer goods Part 6: furniture” .,标准的起草、归口单位：该标准于2003年由中国标准化研究院、全国家具标准化中心、中国消费者协会、美克国际家具有限公司共同起草制定，由中国标准化研究院归口管理。 The department of the drafting and the jurisdiction of the standard: The standard was jointly drafted by the China National Institute o

4、f Standardization, the National Furniture Standardization Center, the China Consumers Association, Meike International Furniture Co., Ltd. in 2003. This national standard is under the jurisdiction of the China National Institute of Standardization.,1、概述Outline,标准的发布、实施规定：该标准于2004年01月16日由国家质检总局、国家标准化

5、管理委员会联合批准发布，2004年10月01日实施，并规定2004年10月1日前生产的产品实施过渡期一年，至2005年10月1日起在中国市场上所有销售的家具产品应有使用说明。The specification of the issue and the implementation: The standard was jointly issued by China State Bureau of Quality and Technical Supervision, the Standardization Administration in Jan.16 ,2004, implemented in

6、 Oct.1 ,2004, and specified one year of transitional period for the implementation of products produced before Oct.1 ,2004. That means all the furniture products sales in Chinese market should have the instructions for use.,1、概述Outline,标准实施目标：使广大消费者购买、使用家具产品时，了解家具的用材情况、使用环境要求、执行标准、质量安全、安装调节、维护保养方式、生

7、产日期、生产者信息等等。是为了保障民生、明白消费、防止欺诈的重要国家强制性标准。The goal of the implementation of the standard: The implementation of this standard enable consumers to know a lot of information about the furniture products when they want to buy or use them, including the furniture timber, the environment requirements, perf

8、ormance standards, quality and safety, installation and adjustment, ways of maintenance, production date, producer information and so on. This is a very important compulsory standard to protect the peoples livelihood, transparent consumption, and prevention fraud.,1、概述Outline,2、标准的重要性 The Importance

9、 of The Standard,简述：首次规定了我国销售的家具必须具备使用说明，它不仅是广大消费者维权的依据，是家具生产商、销售商实现自我保护的依据，也是有关部门执法、仲裁的依据。 Brief: The furniture sold in China must have the instructions for use is specified for the first time. It is not only the basis of self-protection for the majority consumers, the furniture manufacturers and v

10、endors, but also the basis of law enforcement and arbitration for the relevant departments.,2.1消费者维权和正确使用的依据 The basis of the consumers right protection and the proper usage,我国家具产品的生产机械化程度不高，手工作坊式企业较多，产品质量良莠不齐，销售的家具大多标识不清，销售人员为了推销产品，虚假欺骗销售时有发生，消费者购买家具时要关注产品的款式和价格，也要重视家具的使用说明。Domestic furniture manuf

11、acture is not highly mechanized. There are a lot of manual workshops, so the quality of products varies greatly. The identity of most furniture for sales is unclear. False deception sales occurred sometimes. So when consumers purchase furniture, they should pay attention not only to the styles and p

12、rices, but also the instructions for use.,一方面通过家具使用说明中标明使用材料和安全卫生指标，可以使消费者对所购家具有准确的了解，一旦发现所购家具的实际情况与使用说明中上不符，就可以以“家具使用说明”中内容为依据与销售商或厂商交涉，维护自己的权益； On one hand, consumers can have an accurate understanding of the purchased furniture through the materials used and the indicators of safety and health wh

13、ich indicated in the instructions for use . Once the actual situation of the furniture purchased is inconsistent with the instructions for use, the consumers can negotiate with the sales or vendors to protect their interests based on “instructions for use of furniture”.,2.1消费者维权和正确使用的依据 The basis of

14、 the consumers right protection and the proper usage,一方面，消费者可根据家具使用说明中规定的家具使用和保养的相关知识，了解家具如何搬运，放置在何种环境（室内还是室外、温湿度要求等），如何安装、清洁、以及出现一些问题的原因和修补方式等。On the other hand, according to the knowledge specified in the instructions for use, consumers can understand how to carry the furniture, what kind of envir

15、onment to placed( indoor or outdoor, temperature and humidity requirements, etc.), how to install and clean, also know some reasons of the problems and repairing methods.,2.1消费者维权和正确使用的依据 The basis of the consumers right protection and the proper usage,案例一Case One,上海的刘女士为新房购买了一套布艺沙发，用了一段时间后便将沙发布套拆下来

16、清洗。在清洗过程中，她没有考虑就用水洗，并且认为用高水温容易去垢，怎么进行晾晒也不考虑，结果该沙发布套不但退色，而且缩水量较大，不能再套回原沙发上了，投诉咨询到了质监部门，负责接待的人员问她购买的沙发产品是否随附有家具使用说明，她说有，她看后才发现，使用说明中规定: 沙发布套洗涤方法为干洗。结果只好自认倒霉。Ms. Liu from Shanghai bought a fabric sofa for her new house, after a period of time she removed the sofa sets for cleaning. She didnt know wheth

17、er it can be washed with water and how to dry it. She believed that hot water can detergents easily. The results was that the sofa set not only fade but also shrink and can not set back to the original sofa. So she complained to the quality supervision department. The reception staff asked her wheth

18、er she had instructions for use when she bought the sofa. The answer was yes. Finally she found out the washing provision specified in the instructions for use was sofa sets should wash by dry cleaning.,案例二Case Two,消费者汪先生是北京人，去年5月份在深圳出差时相中了一套全实木家具，销售人员当时表示：“全实木家具不含人造板，甲醛不会超标，安全；而且这套家具是手工打造的，牢固。”汪先生看

19、到新家具结实大方，又没有刺激性气味，就花大价钱购买了一套。谁知家具到家后，汪先生逐步发现家具出现了“变化”：家具边框与面板交接的地方缝隙逐步变大，有的实木面板出现了裂缝，书架里原本平整的搁板有的也翘曲起来了。 Mr. Wang from Beijing had a business trip in Shenzhen in May last year, he was fancy of a set of all solid wood furniture. At that time the sales staff said: “the furniture is made of all solid w

20、ood exclude wood-based panels, formaldehyde will not exceed the standard and the furniture was all handmade, thats why its very safe and solid.” Mr. Wang found the furniture was good and has no irritating odor, then he spent millions to buy it. Unfortunately, after the furniture was carried home, he

21、 discovered that the furniture appeared some “changes”: the transfer gap between the border and the panel become bigger and bigger gradually, some wood panels had cracks and the original flat shelf in the bookcase become warped.,当汪先生将这些情况向销售商反映并想讨个说法时，却被告知：“实木家具的这些质量问题与木材含水率有关，深圳的相对湿度比北京高，家具到北京后，由于空

22、气相对干燥，木材中的水分向外释放，木材就会收缩，出现裂缝和翘曲变形，我们在这套家具的使用说明中明确了使用环境要求。”汪先生找到使用说明，才明白实木家具的使用与环境的温湿度有关。When he reflected the situation to the seller, he was told: “the quality problem of solid wood furniture is related to the wood moisture content. The relative humidity in Shenzhen is higher than that in Beijing.

23、After the furniture was carried to Beijing, the wood released water to outside, then the wood shrink, crack and warp due to the relatively dry air. The environmental requirement was specified clearly in the instructions for use.” Finally, Mr. Wang found the instructions for use and understood that t

24、he use of solid wood furniture was related to the temperature and humidity of the environment.,案例二Case Two,2.2生产商、销售商实现自我保护的依据The Basis of Self-protection for Manufacturers and Vendors,简述：根据不同产品的特性编写好使用说明，家具生产商销售商不仅能提升管理水平，还是实现自我保护的依据。通过下面案例来说明。Brief: Formulating instructions for use, according to t

25、he characteristics of different products ,not only can improve the management level but also can be the basis of self-protection.,案例三Case Three,黑龙江某机关部门购买了几套某企业生产的皮沙发，该企业按GB 5296.6-2004的规定，每套沙发中附有家具使用说明，其中规定了家具名称、主要用途及适用范围和不适用范围、规格型号及其、使用环境条件、安全、执行的标准编号、生产日期、外形尺寸、主要原辅材料（如基本材料、表面装饰材料、装填料等）的名称、等级、产地、使

26、用位置、有害物质的控制指标、使用方法、注意事项及容易出现的错误使用和防范措施、故障分析与排除方法、日常保养方法、搬运、贮存注意事项、生产者名称、 地址、邮政编码、电话、电子信箱等。 An organ department in Heilongjiang Province bought some leather sofa sets from a furniture enterprise. The instructions for use attached with each set of sofa furniture. The instructions for use specified nam

27、e of the furniture, the main purpose, scope of the application, scope of NA, the specification model and environmental conditions, security, the standard number of implementation, date of manufacture, dimensions, the namegradeorigin of the main and auxiliary materials (such as basic material, surfac

28、e decoration material, filling material, etc.) , location, control targets, methods of usage, precautions and error and prevention measurements, failure analysis and troubleshooting, routine maintenance methods, handling, storage precautions, producer name, address, zip code, telephone, e-mail, etc.

29、,在去年冬天的某一天，该企业接到了一个电话，说他们购买的沙发皮革裂开了，希望更换并赔偿。企业派技术人员现场考察发现，只有一套沙发的皮革有龟裂纹，其它没有，经调查发现原因是放置该套沙发的办公室周末未关窗，沙发暴露在零下35的环境下2天，皮革冻裂了。结果是该企业没有换沙发，也没有赔付。理由就是消费者没有按照使用说明书的规定正确使用。One day in last winter, the company received a telephone call, said that the leather sofa cracked, the buyer wanted to replace it and g

30、ot some compensation. Then the enterprise sent a technical staff at site and found that only one set of leather sofa cracked. The reason was the window of the office which the sofa was placed did not closed at the weekend, so the sofa exposed in environment under minus 35 for two days. At last, beca

31、use the consumers didnt use the furniture properly according to the instructions for use, the company did not replace the sofa, and there were no compensation attached.,案例三Case Three,2.3执法部门仲裁执法的依据The Basis of The Arbitration and Law Enforcement,欺诈问题：一般的家具问题，买卖双方基本能协商解决，特殊家具产品不仅具有收纳贮存功能，还有艺术收藏功能，如一套

32、乌纹木或大红酸枝红木家具，不仅价格不菲，还具有中国传统文化特色，一旦出现消费纠纷，买卖双方一般都不能协商解决，需要借助有关协商团体机构或执法部门来解决。红木家具具有硬木家具特色，木材含水率对家具质量影响较大，易开裂、翘曲变形。由于木材珍贵稀少，还易掺假，也就是挂羊头卖狗肉现象。 Cheating Problem: When the buyers and the sellers have dispute, they can resolve it basically through consultation as the price of the furniture is cheap. But s

33、ometimes they cant settle the dispute, as some furniture products have not only the storage function, but also the art collection features, such as a black pattern wood or mahogany furniture, they are expensive and appear traditional Chinese culture. In this situation, help from organizations or ins

34、titutions or law enforcement agencies are needed. Mahogany furniture has the characteristics of hardwood furniture, the quality is affected greatly by the wood moisture content and it is easy to crack and warp. Due to it is precious and scarce, the adulteration occurs frequently.,欺诈问题：对于此类家具，家具使用说明书

35、尤其重要，其内容至少要包括：家具名称、规格型号、使用环境条件、执行的标准编号、生产日期、外形尺寸、主要原辅材料（如基本材料、表面装饰材料、装填料等）的名称、使用方法、注意事项及容易出现的错误使用和防范措施、故障分析与排除方法、日常保养方法、搬运、贮存注意事项、生产者名称、 地址、邮政编码、电话、电子信箱等。协商或执法部门可以凭借使用说明进行协商或裁决。Cheating Problem: The instructions for use is very important for furniture product. The instructions for use include the fo

36、llowing aspects: name of the furniture, the specification model and environmental conditions, the standard number of implementation, date of manufacture, dimensions, the name of the main and auxiliary materials (such as basic material, surface decoration material, loaded packing, etc.) , methods of

37、usage, precautions, errors and prevention measurements, failure analysis and troubleshooting, routine maintenance methods, handling, storage precautions, producer name, address, zip code, telephone, e-mail, etc. Law enforcement agencies can have negotiation or adjudication relying on the instruction

38、s for use.,2.3执法部门仲裁执法的依据The Basis of The Arbitration and Law Enforcement,案例四Case Four,上海的杨先生对红木家具情有独衷，用房屋动迁款购买了一套大红酸枝卧房5件套，购买时，销售人员说该套家具全部使用的是大红酸枝木材，杨先生购买后非常高兴，但是直到有位懂木材的朋友造访后他就高兴不起来了，这为朋友告诉他，该套家具的里面搁板、隔板、背板、抽屉墙板等都不是大红酸枝木。杨先生找销售企业，销售企业说该套家具的使用说明上写的很清楚，家具的主要用料和辅助用料都写的很清楚，是消费者没注意。 Mr. Yang from Shang

39、hai, is favor of the mahogany furniture and bought a set mahogany furniture of 5 pieces for the bedroom by the relocation section. He was very happy when the sales staff said that all the furniture made of mahogany. But he was unhappy until after the visit of a friend who know wood. The friend told

40、him the shelf, partitions, backplane, wall panels of drawers were all not mahogany. He told the situation to the sales companies. They told him that the instructions for use specified very clearly what were the main and auxiliary materials, but the consumers did not pay attention to that.,消费者说购买时销售人

41、员说是全部用大红酸枝木材的，想购买的也是全大红酸枝木材制作的家具，说是欺诈消费者，要求买一赔一。双方意见不能协商一致，投诉到质监部门，质监部门通过委托质检部门进行树种材料鉴定后，根据鉴定报告、使用说明书、购买发票和合同进行了裁决。因为鉴定报告符合使用说明书的规定，结果没有买一赔一，各打50大板，对销售人员进行了教育，也让杨先生明白了家具使用说明书的重要性。 The consumer said the sales staff told him that all the materials were mahogany, and what he wanted to buy was all solid

42、 wood furniture. He felt fraud and asked a compensation. They complained to the quality supervision department as the views can not be consensus. After the identification of the material species, the quality supervision department adjudicate according to the qualification report, manual, purchase in

43、voices and contract. As the qualification report complies with the provisions of the manual, there was no compensation but take a lesson to the sales staff. That made Mr. Yang understood the importance of the furniture manual.,案例四Case Four,3、标准的局限性The Limitations of The Standard,实施中的问题：家具使用说明虽然非常重要，

44、但是GB 5296.6-2004消费品使用说明 第6部分：家具标准发布实施以来，却没有得到商家和消费者的重视，实施效果较差。如有些家具的使用说明只是简单的一页纸，无法将必要的内容标示齐全，实际作用非常有限；有些家具的使用说明文字大部分为英文，缺乏必要的中文解释，消费者不易看懂；还有绝大部分家具的使用说明书放在包装中，消费者往往在拆开包装时只顾核对家具的情况而忽视了说明书的存在，被消费者当作废纸一样丢掉。造成这些问题的原因主要有以下几点：Problems in implementation: Though the instructions for use is very important, t

45、he businesses and consumers did not pay much attention since the standard was implemented. Some furniture manual is just one piece of paper, which can not contain the complete content and the effect is very limited. For some furniture manuals, it is hard to understood because most of the text is Eng

46、lish and lack of Chinese interpretation. The majority of the manual are put in the packaging. The consumers just focused on checking the furniture while ignored the existence of the manual and throw it away. The reasons for these problems are mainly in the following aspects:,知晓和使用效果不佳：GB 5296.6-2004

47、消费品使用说明 第6部分：家具发布实施近8年了，仍然有家具生产企业、家具消费者不知道我国批准发布了GB 5296.6-2004消费品使用说明 第6部分：家具国家强制性标准，不知道销售的家具产品应有使用说明，不知道使用说明的编写内容、格式等。Ineffective usage and realization: Since the standard promulgated for eight years, there were still some furniture manufacturers and consumers dont noticed the national mandatory s

48、tandard. They dont know the furniture products for sale should attach manual and the description of the preparation of content format.,3.1宣传宣贯力度有待加强 Propagation Need Strengthened,可操作性不强：GB 5296.6-2004适用于所有家具产品，在3.1中规定：出售的家具必须具备使用说明（标签、标牌、使用说明书等）。这个要求在实施中理解不一，广大媒体宣传说“出售的家具必须有使用说明书”；家具生产厂不知什么样的家具使用标签，

49、什么样的家具使用标牌，什么样的家具要使用说明书。监督检验部门执行操作也理解各异。Ineffective in operation: The standard applies to all furniture products. The specification of Chapter 3, 3.1 is: “furniture for sale must have the instructions for use (labels, signs, manuals, etc.)”. But the comprehension of the specification is different in the process of implementation. The majority of the media propagate that the furniture for sale should attached manual. The furniture plant do not know the label, the sign and the manual suit for which furniture separately. Supervision and inspection department also operate differently.,