,Contents,What is CAI,01 02,Customer experience,03,04 05 06,CAI development,Implementation journey,Industry applications,D.Bot introduction,What is Conversational AI ?,3,Conversational AI (CAI) combines natural language processing , AI, and machine learning to understand and respond to free-form text or voice in an engaging and personalized manner.,Typical scenarios,Transform the ways we live and work,Consumer application,4,Business application,Generate quick responses to reduc