1. IntroductionMy report detailed explain what goals, objective and policies. Combined with the illustrates the relations between three and the effect to the enterprise. With combination of case illustrates the contribution and the differences between formal and informal organization, and explains the open system theory and application in Shangri La Hotel, put forward a kind of control strategy for Shangri La and prove its practicability.2.1 Organizational goals, objectives and policies2.1
