精选优质文档-倾情为你奉上RESERVATIONS 预定TOTAL SCORE0.0%DATE AND TIME日期和时间:总分Standards that are different from Hotel IQ, are highlighted in yellow.STANDARD标准MEET 符合BELOW不符N/A没有使用RESERVATION - STANDARDS 预定 - 标准: 1Was the telephone answered within 3 rings or 10 seconds with an appropriate greeting and the department identified?在三声或者十秒内接听电话，问候并报出部门？2If the call was not answered in 3 rings or 10 seconds, was anapology extended?假如
