Quality Management System appendix 质量管理体系 附录.docx

1、QUALITY MANAGEMENT SYSTEM APPENDIX质量管理体系附录 | Organization name (version 0.1)QUALITY MANAGEMENT SYSTEM APPENDIX质量管理体系附录Organization name (version 0.1)机构名称（0.1 版）1TABLE OF CONTENTS 目 录INSTRUCTIONS ON HOW TO USE THIS DOCUMENT 文档使用指南 4CHANGE LOG 变更记录 6COMPLIANCE APPROVAL 合规审批 7COURSE MANAGEMENT AND OPER

2、ATIONS 课程管理及运营 9CANDIDATE REGISTRATION 学员报名 9ALLOCATION OF CANDIDATES AND TRAINERS 学员及讲师分配 9CANDIDATE NUMBERS AND RESOURCES 学员人数和资源 10CANDIDATE INFORMATION 学员信息 10CONFIRMATION OF COURSE ATTENDANCE 课程出席确认 10EXAMINATION FEES AND REPORTING 考试费用及报告 10COURSE EVALUATION 课程评估 11QUALITY MANAGEMENT 质量管理 12QU

3、ALITY MONITORING 质量监督 12QMS CHANGE CONTROL QMS 变更管理 13CUSTOMER COMPLAINTS 客户投诉 13COURSE MATERIAL MANAGEMENT 课程材料管理 14COURSE MATERIAL COMPLIANCE 课程材料合规性 14COURSE MATERIAL VERSION CONTROL 课程材料版本管理 14COURSE MATERIAL CHANGE 课程材料变更 15TRAINER MANAGEMENT 讲师管理 15TRAINER CERTIFICATION 讲师认证 15TRAINER EXPERIEN

4、CE 讲师经验 16TRAINER TOPIC KNOWLEDGE 讲师主题知识 17TRAINER PERFORMANCE 讲师表现 17TRAINER LIST 讲师名单 18TRAINER REGISTRATION 讲师登记 18AFFILIATE AND BROKER MANAGEMENT 附属机构和代理商管理 19AFFILIATE MANAGEMENT 19AFFILIATE TRADEMARK COMPLIANCE 19BROKERS TRADEMARK COMPLIANCE 202REFERENCE DOCUMENTS 参考文献 20INSTRUCTIONS ON HOW TO

5、 USE THIS DOCUMENT 文 档 使 用 指 南附录的用途QMS 附录是基于课程认证要求，必须完整填写并提交以证明机构的合规性。QMS 附录可以作为：- 机构现有 QMS 文件的附录，可参考现有的流程或描述新流程以满足当前 QMS 文件里未涉及的要求。- 或者作为独立的 QMS 文件。Purpose of the QMS Appendix The QMS appendix is based on the Accreditation Requirement and must be completed and submitted to show compliance.The QMS a

6、ppendix can be used: - as appendix to your current QMS; it is possible to refer to existing procedures or to describe new procedures to address requirements that may not be covered by the existing QMS. - or as a stand-alone QMS. 合规审批合规审批可能包含从课程认证协议，政策或要求中摘取的要求，但出于某些原因，这些要求可能不需要有具体的流程来解决，但是组织机构必须确认他们

7、理解并将执行这些要求。Compliance approvalCompliance approval covers requirements that may be extracted from the Accreditation Agreement, Policy or Requirements. They may not need to be addressed by a procedure for several reasons however, the Organization must confirm that they are understood and will be appli

8、ed.程序参考现有的程序请完成“现有程序表”；描述新程序请完成“新程序表”。新程序必须是命令式的描述。请注意，使用需求用语来描述新程序远远不够，每一个程序必须是现有的程序或一个新的程序。Procedures3It is possible to either refer to an existing procedure by completing the “existing procedure table” or to describe a new procedure in the “new procedure table”. New procedures must imperatively b

9、e described. Note that using the requirement wording to describe a new procedure is not sufficient. Each procedure MUST be either an existing procedure or a new procedure.记录管理和支持文档所有程序的支持文档都必须提交。“使用/提交的记录模版/系统”支持文档指明了在认证期间内需要保留的记录类型。支持文档可以是模版，表格，清单，甚至是截屏，并且可用来满足某些需求。The Open Group提供了一些可能或必须提交模版，如果适用

10、于该组织的质量管理体系，则可将其作为组织自身的模版进行提交。在课程认证评估期间以及认证通过之后的 3 年内，组织可能被要求提供这些记录。Records Management and Supporting DocumentsAll documents used to support the procedures must be submitted. The “record template / system used / submitted” supporting documents indicate the types of records that are expected to be ke

11、pt during the accreditation period. Supporting documents are expected to be templates, forms, lists or even screen shots and may be used to address several requirements. The Open Group shares templates that may or must be submitted by the organization as its own if appropriately integrated to the Qu

12、ality Management System. These records will be required during the re-accreditation assessment, 3 years after Accreditation was granted.范例要求： AR 3.1-1 组织机构必须保证并声明他们所提供的所有授权培训课程在任何时候都符合本文件中规定的课程认证要求，尤其是每个课程包含了所有要求的学习要点。（要求编号参数：AR 表示 Accreditation Requirement （课程认证要求）/ AP 表示 Accreditation Policy （课程认证

13、政策）. Section number （章节编号）表示 Requirement position（相关要求在文件中的位置）组织管理应确认其所有权并提供用于维护合规性的手段。Example Requirement: AR 3.1-1 The Organization must warrant and represent that all ATCs they offer shall at all times meet the Accreditation Requirements documented herein, and in particular that each course cover

14、s all of the required learning outcomes.(Requirement number configuration: AR Accreditation Requirement / AP Accreditation Policy. Section number-Requirement position)The Organization Management should confirm its ownership and make the means available for compliance to be maintained.Procedure name

15、Document name Reference in Document4程序名称 文档名称 文件参考Your current QMS already covers this procedure; please complete this table如您现有的 QMS 已包含该程序，请完成该表格提交的包含该程序的文件名Comment备注Record template / system used / submitted使用/提交的记录模版/系统(Templates may be imposed by The Open Group or suggestions may be made)（The Op

16、en Group 可能提供的模版或者提出的建议）或 OR Procedure name程序名称Record template / system used / submitted使用/提交的记录模版/系统(Templates may be imposed by The Open Group or suggestions may be made)（The Open Group 可能提供的模版或者提出的建议）5CHANGE LOG 变 更 记 录Version number 版本号Change 变更内容Author变更人Approved by批复人6COMPLIANCE APPROVAL 合 规 审

17、 批组织必须保证对所提供课程负责并确认其合规性，以下请负责人签字。The Organization must warrant that it will take responsibility and ensure compliance of the course is met at all times. This part must be approved and signed by the person accountable.Requirement 要求Read and approved by (name/initials)阅读并批复（名/姓）AR 2.3-2 All aspects of

18、 course administration, delivery, and maintenance must be covered by a documented quality system.AR 2.3-2 所有课程管理，交付，维护的各方面必须在一个归档的质量体系中体现。AR 3.1-1 The Organization must warrant and represent that all ATCs they offer shall at all times meet the Accreditation Requirements documented herein, and in par

19、ticular that each course covers all of the required learning outcomes.AR 3.1-1 组织机构必须保证并声明他们所提供的所有授权培训课程在任何时候都符合本文件中规定的课程认证要求，尤其是每个课程包含了所有要求的学习要点。AR 2.3-3 The Organizations quality system must include procedures to ensure that these Accreditation Requirements continue to be met for as long as the AT

20、C is offered.AR 2.3-3 组织的质量体系必须包括确保这些认证要求在提供ATC 的前提下继续得到满足的程序。AR 2.3-11 The general management of the Organization must be responsible for the quality of ATC delivery, whether by the ATC Provider itself or by any Affiliates and all aspects of ATC operation and management.AR 2.3-11 组织的总管理人员必须对 ATC 课程

21、的交付质量负责。AR 2.3-12 The Organization must designate an ATC Manager for each ATC who is responsible for the operation, quality, and integrity of the ATC. If the ATC Manager role for a given ATC is distributed among several people, the Organization must nominate one person as ATC Manager for the purpose

22、s of accreditation.AR 2.3-12 组织必须为每个 ATC 课程指定一个 ATC 课程经理，负责 ATC 的运作、质量和完整性。如果某个 ATC 课程的管理人员分布在几个人之间，那么组织必须为指定一人作为 ATC经理负责课程认证事宜。 AR 2.4-1 The Organization and its Affiliates must not disclose any information about their Candidates examination results to anyone other than the Certification Authority.

23、AR 2.4-1 组织机构不得向处发证机构以外的任何人披露其学员考试结果的任何信息。AR 2.4-2 The Organization and its Affiliates must not disclose the identity of any ATC attendees to anyone other than the Certification Authority and a company that paid the course fee for an attendee, if applicable.AR 2.4-2 组织及其附属机构不得向除发证机构及支付学员课程7费用的公司（如果适

24、用的话）以外的任何人披露任何 ATC 学员的身份。AR 3.1-1 Whenever The Open Group updates or makes a maintenance release or other update of a Standard covered by the Program and/or the Conformance Requirements, the Organization must update all affected courses to align with the new version of the Standard and/or the Confor

25、mance Requirements within six (6) months of release of the revised documents by The Open Group.AR 3.1-1 每当 The Open Group 对项目以及/或者合规要求涵盖的标准进行更新或版本维护或其他更新，组织必须在修订的文件发布后的 6 个月之内将可能受影响的课程更新到与新版本的标准以及/或者合规要求同步。AR 2.5-2 The Organization must provide a quarterly statement of vouchers purchased by the Orga

26、nization and its Affiliates, showing the voucher number, attendee name, country, date of course attendance, and any other particulars as the Certification Authority may reasonably require.AR 2.5-2 组织必须提供所购买的考试券的季度报告，体现考试券代码，学员姓名，国家，上课日期，以及发证机构可能要求的其他事项。AR 6.1 The Organization must notify The Open Gr

27、oup of any material changes to the Organizations identity, ownership, or location within 30 days.AR 6.1 组织必须在 30 天之内通知 The Open Group 任何有关组织身份，所有者或地点等相关材料变更的事宜。AR 6.2 The Organization must at all times keep the information in their Conformance Declaration correct and up-to-date.AR 6.2 组织必须始终保持其合规声明中

28、的信息正确和更新。AR 6.4 The Organization must ensure that registration of any new Affiliate is requested from the Certification Authority and completed (including being listed on the register of Accredited Training Courses) prior to the Affiliate offering or delivering an ATC.AR 6.4 本组织必须确保任何新附属机构都必须在发证机构进行

29、登记。并在附属机构提供或交付 ATC 课程之前完成登记（包括在授权培训课程名单上列出）。Date日期 Role职位 Signature签字8COURSE MANAGEMENT AND OPERATIONS 课 程 管 理 及 运 营CANDIDATE REGISTRATION 学 员 报 名AR 2.3-1 组织必须有有效的流程管理学员报名，学员信息，讲师筛选，学员及讲师分配。AR 2.3-1 The Organization must operate effective procedures for the registration and identification of candida

30、tes, for the selection of trainers, and for the allocation of Candidates and trainers to scheduled course events.Candidate registration学员报名Document name文件名称Reference in Document文件参考Comment备注Record template / system used使用的记录模版/系统ORCandidate registration学员报名Record template / system used使用的记录模版/系统ALLO

31、CATION OF CANDIDATES AND TRAINERS 学 员 及 讲 师 分 配AR 2.3-1 组织必须有有效的流程管理学员报名，学员信息，讲师筛选，学员及讲师分配。AR 2.3-1 The Organization must operate effective procedures for the registration and identification of candidates, for the selection of trainers, and for the allocation of Candidates and trainers to scheduled

32、course events.Candidates and trainers allocation to scheduled course events根据预定课程安排学员和讲师Document name文件名称Reference in Document参考文件9Comment备注Record template / system used使用的记录模版/系统或者OR Candidates and trainers allocation to scheduled course events根据预定课程安排学员和讲师Record template / system used使用的记录模版/系统CAN

33、DIDATE NUMBERS AND RESOURCES 学 员 人 数 和 资 源根据 AP 1.2-2 （课程认证政策 1.2-2） 学员人数必须与资源相匹配。质量体系文件应当规定讲师人数，场地大小，及其他相关因素与学员人数相匹配，确保课程的交付质量。Based on AP 1.2-2 Candidate numbers are matched to the resources available.The quality system documentation should stipulate how the Organization will make sure that the number of trainers, the size of the venue, and other related factors will be adapted to the number of delegates to ensure the quality of the course delivery. Candidate numbers and resources学员人数和资源Document name文件名称Reference in Document文件参考Comment备注或者