精选优质文档-倾情为你奉上2016全国职业院校技能大赛中职组酒店服务赛项客房中式铺床项目英语口试题库情景应答及答题要点:1. Q:How do you respond if a guest wants to buy something nice to take back to his little girl?A:I will recommend the hotel gift shop to the guest. And if time permits, I will recommend the local market to him as well.2. Q:You come to make up room for a guest, but he tells you that he prefers it later because he is busy doing some paper work , what will you say? A:I will say: Thats all right. I will come back lat