精选优质文档-倾情为你奉上Chapter 1Part I1、A basic definition of logistics is the continuous process of meeting customer needs by ensuring the availability of the right benefits for the right customer, in the quantity and condition desired by that customer, at the time and place the customer wants them, all for a price the buyer is willing to pay.物流的基本概念是按顾客期望的数量和条件，在顾客需要的时间和地点，以顾客愿意支付的价格，确保合适的顾客的合理利益的可获得性而满足顾客需要的连续过程。2、Customer service involves getting the right product to the right customer a
