Unit 1Workplace Manners英语(服务类)(职业模块) UNIT 1Workplace MannersContentsUnit Goals Unit GoalsLead-in Lead-inListening & Speaking Listening & SpeakingReading & Writing Reading & WritingLanguage in Use Language in UseUnit Task Unit TaskExtended Activities Extended ActivitiesFun Time Fun Time英语(服务类)(职业模块) UNIT 1Workplace MannersUnit GoalsLearners should be able to understand customer requests talk about how to satisfy passenger needs read about proper workplace manners write about office manners英语(服务类)