1、听力原文及参考答案 1 听力原文及参考答案 Chapter Looking for a Job (求职篇 ) Unit 1 Recruitment Advertisement (招聘广告 ) /2 Unit 2 Letter of Application (求职信 ) /5 Unit 3 Rsum (简历 ) /9 Unit 4 Certificate (证书 ) /13 Unit 5 Letter of Recommendation (推荐信 ) /16 Unit 6 Letter of Thanks (感谢信 ) /19 Chapter Working in a Travel Agency
2、 (工作篇 涉外旅行社 ) Unit 7 Travel Advertisement (旅游广告 ) /22 Unit 8 Travel Reservation Reservation Letter, Fax, Memo (旅游预订 预订信、传真、备忘录 ) /24 Unit 9 Visa Application (签证申请 ) /27 Unit 10 Landing Card (入境卡 ) /29 Unit 11 Travel Itinerary (旅游 行 程 ) /33 Unit 12 Tourist Guidance (导游词 ) /38 Unit 13 Notice (通知 ) /41
3、 Unit 14 Incident Report (事故报告 ) /43 Unit 15 Invitation (邀请函 ) /46 Unit 16 Exhibition Application/Registration Form (参展 申请 /登记 表 ) /50 Chapter III Working in a Hotel (工作篇 涉外 酒 店 ) Unit 17 Poster (海报 ) /54 Unit 18 Hotel Brochure (酒 店宣传手册 ) /56 Unit 19 Reservation Form (预订 表 ) /58 Unit 20 Reservation
4、Confirmation Letter/Form (预订确认 信 /表 ) /61 Unit 21 Hotel Service Guide (酒店服务指南 ) /64 Unit 22 Bank Exchange Memo (银行兑换水单 ) /66 Unit 23 Laundry List/Form (洗衣单 ) /69 Unit 24 Menu (菜单 ) /74 Unit 25 Letter of Complaints (投诉信 ) /79 Unit 26 Reply to Complaints (投诉回复 ) /81 听力原文及参考答案 2 Chapter Looking for a J
5、ob (求职篇 ) Unit 1 Recruitment Advertisement (招聘广告 ) 【 Sample 1】 (U-01) Listening Script and Key ANZ Holiday INN This is a five-star, city-center hotel with about 350 rooms, numerous food and beverage outlets and banquet facilities. Position: Assistant Front Office Manager Job Description: The Assista
6、nt Front Office Manager is (1) responsible for the smooth operation of the Front Office Department. He/She will also be the (2) Manager on Duty for the rest of the hotel. All problems (3) must be solved by working together with other colleagues in the hotel. Follow-up is the most important part of t
7、he job he/she is expected to provide (4) supervision and leadership to Front Desk and Guest Service areas. Qualifications: Knowledge of (5) Microsoft Office (especially Word, Excel and PowerPoint) A minimum of (6) one-year previous Front Office supervisory experience Excellent (7) written and verbal
8、 communication skills Must be a strong (8) team work player with good leadership, development and delegating skills Previous (9) international experience essential Diploma in Hotel Management is an asset. Second or third language is an asset. Salary: About RMB (10) 3,500 yuan per month Contact perso
9、n: John Smith Tel: 8610-8888-0000 Fax: 8610-8888-0001 Key to Analysis 1. ANZ Holiday INN 2. Assistant Front Office Manager 3. To be responsible for the smooth operation of the Front Office department; to be the Manager on Duty for the rest of the hotel; to provide supervision and leadership to Front
10、 Desk and Guest Service areas 4. By telephone or fax 听力原文及参考答案 3 【 Sample 2】 Key to Translation 1. Scheduling arrangements and travels 2. Assisting additional projects as needed 3. Over 2 years experience as administrative assistant 4. Friendly, people-oriented team player 5. Room 508, Jingbao Plaza
11、, Andingmenwai Street, Dongcheng District, 100011. Writing Practice 1. Key to Translation 1) Public service announcement / Public service advertising 2) Recruitment advertisement / Job advertisement / Employment advertising / Want ad 3) Mature, dynamic and honest 4) Please send your rsum toif you ar
12、e interested. 5) Good presentation/communication skills 6) 英语专业本科毕业生 7) 善于同各种人员打交道 8) 工作有条理 ， 办事效率高 9) 有工作经验者优先 10) 热爱学习 ， 积极进取 2. Key to Situational Writing (for reference) A Tour Guide Wanted The Palace Museum Position: Part-Time (weekends and holidays) Tour Guide, bilingual (English/Chinese) Repo
13、rts to: Tour Coordinator About the Palace Museum: The Palace Museum, also known as the Forbidden City, is located in the center of Beijing. It is the largest and best preserved imperial residence in China today. Construction of the Forbidden City began in 1406 in the reign of the Ming Emperor Yongle
14、, and took 14 years to complete. The first ruler who actually lived here was the Ming Emperor Zhu Di. For five centuries thereafter, it served as the residence of 23 successive emperors until 1911 when the last Qing Emperor Puyi was forced to abdicate the throne. In 1987, the United Nations Educatio
15、nal, Scientific, and Cultural Organization recognized the Forbidden City as a world cultural heritage. Principal Function: Provide guided tours of the Palace Museum to a variety of visitor groups, including schools, 听力原文及参考答案 4 specialty tours, and daily visitors. Responsibilities: Lead group tours
16、through the Palace Museum Ability to relate to groups of varying ages and interest levels, especially school and senior adult groups, and tailor tour content to specific group interests and abilities Research topics related to the history of the Palace Museum, or similar materials related to the Pal
17、ace Museum and develop personalized tours on these topics Serve as museum greeter and provide both general information and orientation information to visitors as needed Ensure visitor safety and museum security during museum tours Requirements: Must be fluent in Chinese and English Ability to presen
18、t to groups of at least 25 people Excellent verbal and written communication skills Must be able to work during weekends and holidays Patient, positive, polite and professional How to Apply: Interested applicants must submit a rsum and cover letter to: applicationpalacemuseum.org or Jeffrey Young To
19、ur Coordinator, the Palace Museum No. 1 Changan Rd., Beijing 100000 听力原文及参考答案 5 Unit 2 Letter of Application (求职信 ) 【 Sample 1】 (U-02) Listening Script and Key Application Letter Angelica Smith 12 East 345 Street Boston, BS765433 September 9, 2011 Mrs. Mira Myers Sunstone Advertising Inc. No. 46 Par
20、k Avenue Boston, BS765432 Dear Mrs. Myers, In response to your advertisement on your companys website, I have (1) enclosed my rsum for your (2) consideration. I learned that the position of travel consultant is currently (3) available; please accept this as my formal application. I believe that my g
21、enuine interest matches your requirements. As you can see from my rsum, I have more than four years experience in the tours and travel industry as a (4) travel agent for Rental Company. I am interested in starting a career as a consultant that will undertake such (5) responsibilities as assisting co
22、rporate and private customers to choose travel destinations, (6) car rentals, hotel accommodation, (7) recreation, tours and transportation. I am skilled in planning presentations and seminars to attract new clients. I do realize that the travel business is more (8) competitive and the role of trave
23、l consultant is very important. I believe that my ability to speak four regional and three (9) international languages fluently will be a great asset to your company. I am currently available for an (10) interview any weekday after 3:00 p.m., and you may telephone me on my private line (222-5568) if
24、 you prefer calling. I look forward to hearing from you. Thank you for considering my application. Sincerely yours, 听力原文及参考答案 6 Angelica Smith Angelica Smith Key to Analysis 1. Advertisement on the companys website 2. A travel consultant 3. Having more than four years experience in the tours and tra
25、vel industry as a travel agent for Rental Company Having an excellent skill in planning presentations and seminars to attract new clients Speaking four regional and three international languages fluently 4. By telephone 【 Sample 2】 Key to Translation 1. I would like to apply for this job. 2. Tourism
26、 Marketing 3. Guiding Methods and Techniques 4. I have gained some actual experience in tour guiding during the summer vacation of 2009 5. I shall be glad to come at your appointed time. Writing Practice 1. Key to Translation 1) Learning from Miss Zhao Juan that you are looking for an English transl
27、ator, I would like to apply for the post. 2) As a university graduate, I am seeking a job as a tourist guide. 3) I am presently a student at college. I have half a year to complete before I graduate. 4) I am able to take dictation in English and interpret them rapidly into Chinese. 5) Attached/Enclo
28、sed is a copy of my transcript. 6) 如果您有什么问题或想与我联系，请参照我写在个人简历上的通讯地址和电话。 7) 本人在校期间曾获得奖学金和演讲比赛冠军。 8) 随信附寄一份本人简历和三封推荐信，供您参考。 9) 我希望在您方便的时候能尽早跟您面谈，联系地址如信头所示。 10) 本人对中英文文字处理有着丰富的经验。 2. Key to Situational Writing (for reference) Application Letter 听力原文及参考答案 7 Wang Wenli No. 9 Huajiadi St., Chaoyang Dist.,
29、Beijing 100102 Tel: 010-84778277 June 1, 2011 Katherine Yu Personnel Manager China Space Travel Service Co. Ltd. 6/F, Building A, Shimao Mansion, No. 92 Jianguo Rd., Chaoyang Dist., Beijing 100022, P.R. China Dear Ms. Yu, Your advertisement for a tour guide in Beijing Youth Daily of May 30 fits my
30、qualifications perfectly, and I am writing to express my interest in and enthusiasm for the position. I am a twenty-one-year-old female. I am at present a senior student majoring in Tourism in Beijing Youth Politics College. Course highlights include: Comprehensive English, Oral English, English Lis
31、tening, English Writing, Principles of Tour Guiding, Practice of Tour Guiding, Guiding in Beijing, etc. Based on your description of the ideal candidate, I also offer: A proven ability to build rapport with individuals from all cultural backgrounds A track record of excellent performance as a part-t
32、ime summer employee concurrent with full-time college enrollment If you agree that my services would be valuable to China Space Travel Service Co. Ltd., I would very much like to meet in person to learn more about your needs. Please feel free to call me at 010-84778277 or e-mail me at . Thank you fo
33、r your time and review of the enclosed rsum and I look forward to speaking or meeting with you. Sincerely yours, 听力原文及参考答案 8 Wang Wenli Wang Wenli Enclosure: Rsum 听力原文及参考答案 9 Unit 3 Rsum (简历 ) 【 Sample 1】 (U-03) Listening Script and Key Annabel Peters 34 Going Places Lane Perth WA 6000 Mobile: 00 01
34、2 345 E-mail: abelmye- Job Objective: Lead Retail Travel Consultant Summary (1) Certified Travel Consultant (CTC) (2) Three years experience in retail travel consulting Friendly, outgoing and responsive (3) personality Enthusiastic, conscientious and hardworking (4) Team player Education Central TAF
35、E Melbourne, VIC AU Certificate III in Tourism (Retail Travel Sales) Graduated: November 2006 WA Girls College Fremantle, WA AU Western Australian Certificate of Education Graduated: November 2004 Employment History Aug 7 (5) Present: Retail Travel Consultant Fremantle, WA AU Fabulous Fremantle Holi
36、days Responsibilities Discuss clients requirements and (6) provide advice on worldwide destinations, tours, accommodation, and flights 听力原文及参考答案 10 (7) Plan and prepare itineraries for clients Liaise with agents, accommodation owners, (8) airlines and other transport providers Issue tickets, accommo
37、dation vouchers, and all other relevant documentation Confirm (9) bookings and notify clients of luggage, insurance, medical, (10) passport, visa and currency requirements Process clients visa applications Train new (11) staff members Achievements Regularly achieve Travel Consultant of the Month (12
38、) award Large return client base many clients ask for me personally for all of their holiday and travel needs Manage several successful (13) relationships with agents (14) Nominated for Retail Travel Consultant of Western Australia award for 2008 Successfully covered team leader role when team leade
39、r was on leave Jan 6 Jul 7: Domestic Travel Consultant Perth, WA AU Perth Travel Center Responsibilities Serve clients in person, on the telephone and by e-mail Discuss clients requirements and provide advice on Australian destinations, tours, accommodation and flights Develop client itineraries Iss
40、ue documentation Achievements Became a Certified Travel Consultant (CTC) through the AFTA Australian Travel Professionals Program Successfully completed (15) advanced training in Galileo and CrossCheck Travel References James Johnson Team Sub-Leader Fabulous Fremantle Holidays Mobile: 0443 345 678 Ruth Sanderson Deputy General Director
