1、供应链管理第三版 Unit习题与答案 Chapter 4 Designing the Distribution Network in a Supply Chain True/False 1. Distribution occurs between every pair of stages in the supply chain. Answer: True Difficulty: Moderate 2. Distribution only occurs between manufacturing and consumers in the supply chain. Answer: False D
2、ifficulty: Moderate 3. Companies in the same industry often select very different distribution networks, because the choice of the distribution network can be used to achieve a variety of supply chain objectives ranging from low cost to high responsiveness. Answer: True Difficulty: Moderate 4. Compa
3、nies in the same industry should always select similar distribution networks, because their objectives will be similar. Answer: False Difficulty: Moderate 5. A customer always wants the highest level of performance along all dimensions of customer service, including response time, product variety, p
4、roduct availability, customer experience, order visibility, and returnability. Answer: False Difficulty: Moderate 6. A customer does not necessarily want the highest level of performance along all dimensions of customer service, including response time, product variety, product availability, custome
5、r experience, order visibility, and returnability. Answer: True Difficulty: Easy 7. Outbound transportation costs per unit tend to be lower than inbound costs, because inbound lot sizes are typically larger. Answer: False Difficulty: Easy 8. Outbound transportation costs per unit tend to be higher t
6、han inbound costs, because inbound lot sizes are typically larger. Answer: True Difficulty: Easy 9. Transportation costs are high with drop-shipping because the average outbound distance to the end consumer is large and package carriers are used to shipping the product. Answer: True Difficulty: Easy
7、 10. Transportation costs are low with drop-shipping because the average outbound distance to the end consumer is small. Answer: False Difficulty: Easy 11. The main advantage of in-transit merge over drop-shipping is the somewhat lower transportation cost and improved customer experience. Answer: Tr
8、ue Difficulty: Moderate 12. The main advantage of a distribution network with local storage is that it can lower the delivery cost and provide a faster response than other networks. Answer: True Difficulty: Moderate 13. The main advantage of a distribution network with local storage is that it can l
9、ower the inventory and facility costs. Answer: False Difficulty: Moderate 14. The major disadvantage of a distribution network with local storage is the increased delivery cost. Answer: False Difficulty: Moderate 15. The major disadvantage of a distribution network with local storage is the increase
10、d inventory and facility costs. Answer: True Diff iculty: Easy 16. A distribution network designer needs to consider product characteristics as well as network requirements when deciding on the appropriate delivery network. Answer: True Difficulty: Hard 17. Only niche companies will end up using a s
11、ingle distribution network. Answer: True Difficulty: Easy 18. Most companies are best served by a single distribution network. Answer: False Difficulty: Moderate 19. Distributors add value to a supply chain between a supply stage and a customer stage if there are many small players at the customer s
12、tage, each requiring a small amount of the product at a time. Answer: True Difficulty: Moderate Multiple Choice 1. The steps taken to move and store a product from the supplier stage to a customer stage in the supply chain is referred to as a. transportation. b. retailing. c. wholesaling. d. distrib
13、ution. e. manufacturing. Answer: d Difficulty: Easy 2. Distribution is a key driver of the overall profitability of a firm because a. the addition of distributors only adds cost to the supply chain. b. it directly impacts both the supply chain cost and the customer experience. c. it slows down the r
14、esponsiveness of the supply chain. d. it cannot be developed as a part of supply chain strategy. e. Distribution is not a key driver of profitability. Answer: b Difficulty: Moderate 3. The choice of the distribution network can be used to achieve supply chain objectives such as a. low cost. b. high
15、responsiveness. c. high cost. d. high responsibility. e. a and b only Answer: e Difficulty: Moderate 4. Companies in the same industry often select very different distribution networks because a. some companies are poorly run. b. different companies try to avoid using the same approach. c. different
16、 companies have different objectives for their supply chain. d. all of the above e. none of the above Answer: c Difficulty: Moderate 5. A poor/inappropriate distribution network can a. lead to high profitability. b. hurt the level of service customers receive while increasing cost. c. have a signifi
17、cant negative impact on the profitability of a firm. d. all of the above e. b and c only Answer: d Difficulty: Moderate 6. Which of the following would not be the result of a poor/inappropriate distribution network? a. High profitability b. Low level of customer service c. High cost d. Poor profitab
18、ility e. None of the above are true. Answer: a Difficulty: Easy 7. On which dimensions should the performance of a distribution network be evaluated at the highest level? a. Profitability of individual supply chain components b. Efficiency of overall supply chain network c. Customer needs that are m
19、et d. Cost of meeting customer needs e. c and d only Answer: e Difficulty: Hard 8. Which of the following are measures of customer service that are influenced by the structure of the distribution network? a. Response time b. Product variety c. Product availability d. Customer experience e. all of th
20、e above Answer: e Difficulty: Easy 9. Which of the following are measures of customer service that are influenced by the structure of the distribution network? a. Returnability b. Order visibility c. Customer experience d. Product availability e. all of the above Answer: e Difficulty: Moderate 10. W
21、hich of the following is not a measure of customer service that is influenced by the structure of the distribution network? a. Returnability b. Customer experience c. Customer maturity d. Product availability e. All of the above are measures of customer service. Answer: c Difficulty: Easy 11. The ti
22、me between when a customer places an order and receives delivery is a. response time. b. product variety. c. product availability. d. customer experience. e. order visibility. Answer: a Difficulty: Easy 12. The number of different products/configurations that a customer desires from the distribution
23、 network is a. response time. b. product variety. c. product availability. d. customer experience. e. order visibility. Answer: b Difficulty: Easy 13. The probability of having a product in stock when a customer order arrives is a. response time. b. product variety. c. product availability. d. customer experience. e. order visibility. Answer: c Difficulty: Easy 14. The ease with which the customer can place and receive their order as well as other aspects of value that the sales staff provides is
