精选优质文档-倾情为你奉上质量方针和目标的制定和实施工具QOSStep 1: Steering committee and Sub-teams formation 组建筹划委员会和各级功能小组Step 2: Steering committee and Sub-teams orientation 决定筹划委员会和各级小组的方向Step 3: Customer expectations 顾客期望Gather customer expectations 顾客期望的收集Prioritize customer expectations 顾客期望的排序Group customer expectations 顾客期望的分组Proceed further for Expectations identified for Improvement and Monitoring 将识别的顾客期望进一步处理以用于改进和监视Step 4: Identify Strategic Imperatives 确定战略使命Step 5:Identiify Control facto
