2004 Hewlett-Packard The information contained herein is subject to change without notice What is ITIL and Why Should I Care?diane hoschlersr. itsm solution architect december 2004Diane HoschlerSr. ITSM Solution ArchitectHP Consulting & IntegrationDiane.916 785-0991http:/The big shifts in business All processes and content are being transformed from physical and static to digital, mobile and virtual. The demand for simplicity, manageability and adaptability simplicity, manageability and adaptab
