2004 Hewlett-Packard The information contained herein is subject to change without notice What is ITIL and Why Should I Care?diane hoschlersr. itsm solution architect december 2004Diane HoschlerSr. ITSM Solution ArchitectHP Consulting & IntegrationDiane.H916 785-0991http:/在整堂课的教学中，刘教师总是让学生带着问题来学习，而问题的设置具有一定的梯度，由浅入深，所提出的问题也很明确The big shifts in business All processes and content are being transformed from physical and static to digital, mobile and virtual. The demand for simplicity, manageability
