补充章节根据戴尔的面向订单的商业模式,论述信息技术应用与商业模式关系: Dell (B2C:business to customer;B2B:business to business)Buy-hold-sell versus sell-source-shipTraditional:a lot of inventory in distribution chain.Dell:sells computer directly from web site.its a win-win situation. 战略信息系统的定义:利用信息技术获得竞争优势或削弱竞争对手竞争优势的系统。 波特认为企业创造价值可分为两项: (1)support values processes(支持性活动)Management accounting finance,legalHuman resources management(人力资源)Research and development(R&D研发)Purchasing(采购) (2)prim