页: 目的.Objective1 目的:贯彻以“以顾客为关注焦点”的原则,对顾客的满意程度客观、真实地做出评价,以利改进管理,不断提高顾客的满意度。1 Purpose To implement the principle of Custom Focus, we improve the management and enhance customer satisfaction continuously as we objectively and factually evaluate the customer satisfaction degree. 页: 适用范围.Scope of Application2 适用范围:适用于本公司产品的顾客对产品和服务程度的评价。 2 Scope of application It is applied to the product and service comment which made by customers. 页: 职责.