1、 1 饭店服务英语练习答案 Unit One Part Two Exercise I - Id like to reserve several rooms at your hotel. - I want to reserve three twin rooms and one family suite. - Can I have your name, please? - Mary Brown - Can you give me your telephone number? - No. 1125 College Road, Haidian District, Beijing - When will
2、 you be arriving, please? - Three twin rooms and one family suite for three night from Oct. 10th to Oct. 12th. Is that right? - We are looking forward to seeing you. Exercise II -Good morning. This is Hilton Hotel. Can I help you? - I would like to reserve rooms at your hotel. -Wait a moment, please
3、. Ill put you through. - Room Reservation. Can I help you? -This is International Travel Agency in China. Wed like to reserve eight single rooms and five double rooms from Sep. 15th to Sep. 20th for an American travel group. -Wait a moment, please. Let me check. Yes, we have. -How much will be spent
4、 for a room? -130 dollars for a single room and 150 dollars for a double. -Does this include food bills? -No. Sorry. It doesnt. -Do children get discount? -Yes. Children under 12 years old are charged half. -By the way, do we need to pay money for an extra bed? -Im sorry, sir. We dont provide extra
5、bed service at present. Is there anything else? -No, thank you. -May I know your name, sir? -Wang-ping. -Its all right. Thank you. Part Three Exercise I 1. (F) 2. (T) 3. (T) 4.(F) 5. (T) Unit Two Part One Exercise - I reserved a single room at your hotel. 2 - Mary Brown. - Where are you from? - What
6、 kind of room did you reserve? - Oh, yes. Your room number is 321, this is your room card and key. - Yes, of course. - Could you give me your passport and fill in this registration form, please? - Let me have a look at it. Could you fill in your passport number and your signature? Unit Three Part Tw
7、o Exercise I - Here is your suitcase. Miss Brown. - If you want more clothes hangers, please let me know. - This is your bathroom. Towels are on the rack over there. - Where is the bell? - You can push it if you want anything. - You can put them outside your door before going to bed. - They will be
8、ready the next morning. - Could you tell me something about your hotel? - Certainly. Restaurants are on the 11th floor. The coffee shop, the hair-dressers, money exchange and shopping centre are on the first floor. - Is there a bar? - Thank you. By the way, must I leave the key to the floor attenden
9、t when I go out? - Oh, no. Its my pleasure to serve you, miss. But we dont accept tips. Thank you for your kindness. Part Three Exercise I 1. (F) 2. (T) 3. (F) 4. (F) 5. (T) Unit Four Part Two Exercise I - May I help you? - Good afternoon. Id like to convert US dollars into RMB. - Here you are. - Wh
10、ats the exchange rate for US dollars today? - How much do you want to change? - What denominations do you like? - Let me see. 20 one hundreds, 20 fifties, then give me some small bills. - Do you charge service fee? - Not at all. Its my pleasure to serve you. 3 Part Three Exercise I 1. (T) 2. (T) 3.
11、(F) 4. (F) 5. (F) Unit Five Part Two Exercise I A - Could you contact Mr. Carter for me, please? - Do you know his room number? - Oh, Im sorry. I dont know. - Hold on, please. Mr. Carters room number is 860. Go ahead, please. B I want to make a local call. Could you tell me the telephone number of t
12、he Friendship Hotel? Exercise II - Id like to speak to Mr. Baker in Room 201. - Im sorry. I cant hear you. Its not clear, could you speak louder? - Id like to speak to Mr. Baker in Room 201. - Im sorry. I cant hear you. Could you please speak close to the receiver? - Id like to speak to Mr. Baker in
13、 Room 201. - Oh, yes. Ill put you through immediately. Unit Six Part Two Exercise I - Would you like to leave a message? - Should I tell him you will give him a call or ask him to call you ? - Tell him to call to the Washington Hotel. The number is 4386000 to 1023. Part Three Exercise I 1. (F) 2. (F
14、) 3. (T) 4. (T) 5. (F). Unit Seven Part Two Exercise I - This is Tom James. - I made a call to my Hong Kong office, but I cant get through. - Im so sorry. Mr. James. Im sorry for the inconvenience. - I have contacted our operator. - Thank you for your help. Ill make a call later. But I think there i
15、s much room for your hotel facilities. - We are terribly sorry. I hope you can understand. 4 Part Three Exercise I 1. (F) 2. (F) 3. (F) 4. (F) 5. (F) 6. (T) 7. (T) Unit Eight Part Two Exercise I - Id like to check out. Can I have my bill? - Your name and room number, please. - This is your bill. - T
16、his is your room rental. This is for wine you charged. This is laundry fee. This is the fee for using room service. - This is IDD fee. - How would you like to pay? In cash or by credit card? - Welcome to our hotel next time. Exercise II - Will that be cash or charge? - What kinds of credit card do y
17、ou honour? - Will there be a handling charge for paying by credit card? - Why is there a tax for paying in cash? -Whether should I pay todays room rental if I leave this afternoon? - You neednt pay todays room rental if you check out before 12 oclock. - But if I dont check out before 12 at noon? - I
18、f you leave before 6 pm, you will have to pay half of the room rental. - If you leave after 6 pm, you will have to pay the whole of the rental. - I see. Thank you. Unit Nine Part Two Exercise I 1. Housekeeping. Good morning, sir. Can I do the room now? 2. What time would be convinent for you? 3. Im
19、sorry. We usually do the check out room first. 4. May I do the turn-down service? Part Three Exercise I 1. houseman 2. houseman 3. chambermaid 4. houseman 5. laundryman 6. houseman 7. chambermaid 8. houseman 9. housekeeper 10. houseman 11. chambermaid/ laundryman 12. laundryman 5 Unit Eleven Part Tw
20、o Exercise I -Good morning. This is your laundry. Would you like to check them? - This is a shirt, a blouse, a tie, two pairs of stockings, a pair of socks, pajamas, an evening dress, a tuxedo, a vest , a pair of trousers and two handkerchiefs. - This tie is not mine. Mine is blue with white spots.
21、But this one is black with dark stripes. Exercise II - How would you like your laundry done? - I would like the shirt rinsed and Id like the collar and cuffs starched. This suit needs dry-cleaning. But the stains on it must be removed. These two pairs of trousers need pressing. This sweater needs st
22、erilizing. - Does the sweater fade? - No, it doesnt. - When can I have them back? - The morning after tomorrows. Unit Twelve Part Two Exercise I 1. We have found your suitcase. 2. Could you tell me what contents is there in the case? 3. Will you please check the contents of the bag? 4. Would you sig
23、n here, please? Part Three Exercise I 1. (F) 2. (T) 3. (F) 4. (T) 5. (T) 6. (F) 7. (F) 8. (F) Exercise II 1. c 2. f 3. b 4. g 5. a 6. e 7. d 8. j 9. h 10. i Exercise III 1.设有残疾人设施和服务的酒店，所设计的残疾标志应是国际公认的。 2.当酒店遇到火灾、恐怖主义活动、罢工等而导 致酒店延误、更改或取消客人入住的情况发生时，酒店免责。 3.由于我们酒店的需求量很大，建议客人提前预订。当酒店获得客人最准确的连续信息后便给予订房。
24、 4.所有酒店都提供最好的个人服务。如果客人有特别服务要求，应该在预订房间时提出。 5.酒店价目表中所列的房费会有变化，酒店对此不提前通报。大多数酒店以本国货币报价，除特殊说明以外，房费不包括税款和服务费。 6.除美国以外，客人向同一个国家的不同城市打电话或发传真时，需要在城市区号前加拨“ 0”。 6 Unit Thirteen Part Two Exercise I 1. I broke the glass, but I didnt mean to do it. 2. Anyone who breaks a glass will have to pay for it. 3. Havent y
25、ou hurt yourself? 4. How much do I owe you? Part Three Exercise I 1. (F) 2. (F) 3. (F) 4. (F) 5. (F) Unit Fourteen Part Two Exercise I 1. Do you mind if I move the thing? 2. The ice cubes are used up. Can you bring some? 3. The air conditioner has been shut off. 4. The water tap dripped all night lo
26、ng. 5. Im sorry. We cant repair it today. 6. There will be no tap water from 9 am to 4 pm because of plumb repairing. Part Three Exercise I 1. technician 2. gardoner 3. landscape gardoner/ architect 4. houseman 5. technician 6. gardoner 7. technician Unit Fifteen Part Two Exercise I 1. Good evening.
27、 This is Fenghua Restaurant. Can I help you? 2. What is it going to be, Chinese food or Western food? 3. May I know under whose name? 4. Thank you. We are looking forward to seeing you. Unit Sixteen Part Two Exercise I - Good evening. How many people are there in your party? - Where would you like t
28、o sit? - Wed like to sit by window. - All the wondow tables have been reserved. How about that one? 7 - I think its all right. - This is your table. Exercise II - Is this a restaurant? - Yes, sir. Come in please. - Do you have a table for two? - Yes, sir. Could you follow me, please? -Thank you. - W
29、ill this table be all right? - Its a nice table. Lets sit here. - Would you like to dine a la carte or table dhote? - Oh, lets see. What do you want to have, John? - Id like to have a la carte. - So please give us a la carte. - All right, sir. This is a menu. Part Three Exercise I -where customers p
30、ass in front of a counter where food is displayed and help themselves to what they want. - which appeal to such a person who appreciates the best food and drink. - who want to eat in a hurry and are most interested in fast service, cleanliness, and low prices. - which can be prepared, served, and ea
31、ten quickly. - a grilled patty of ground beef served between the slices of round roll. Unit Seventeen Part Two Exercise I - May I take your order now? - Can I take your order now? -What would you like to start with? - Id like to start with a shrimp cocktail - What would you like to have for your mai
32、n course? - What would you like to drink? - What for dessert? -What kinds of desserts do you have? Exercise II 1. Have a seat here, please. What would you like to order? 2. We serve coffee, tea, sandwich, cake and iced drink. Please look at the list under the glassplate. 3.Would you like to have cof
33、fee with milk or black coffee? 4.Is there anything else? Part Three Exercise I 1. (F) 2. (F) 3. (F) 4. (T) 5. (T) 6. (F) 7. (T) 8. (F) 8 Exercise III 1. - were developed from Shandong cuisine and later from Islamic pastries and Tibetan dishes as well. 2.- is charaterized by its strictness in selecti
34、ng ingredients and emphasis on seasoned foods. 3.- the palace food culture of Han and Mancu became mixed when the Full Mancu-Han banquet came into being. 4.- tasted the Full Mancu-Han banquet and wrote down the four characters “满汉全席 ”, the banquet became famous in the palace, and became popular with
35、 nobles and rich businessmen. 5.- had never been seen before and it became the most colorful and luxurious banquet food in Chinese history. 6. - has undergone considerable changes and become a symbol of traditional Chinese cuisine. 7.- enjoys a high place in Chinese cuisine because it is tasty, nutr
36、itious, easy to digest, and anti-carcinogenic. 8.- are cooked with edible medicinal herbs using proper cooking techniques to be conducive to ones health and longevity. Unit Eighteen Part Three Exercise I 1. - that the less we talk about food the better. 2. - can not do without coffee. 3. - is usuall
37、y served between 6 and 7 pm. 4. - We eat to live, but not live to eat. 5. - we should not thank the host for the food , but always thank him for the pleasant time we have had. 6. - find it impossible to go home for lunch, so they take it in a cafeteria or restaurant. Unit Nineteen Part Two Exercise
38、I 1. Do you like a la carte or table dhote? 2. What vegetables would you like to go with your main course? 3. Would you like your dessert now? 4. Id like to have mutton hot pot, and you? Part Three Exercise I 1.- should pull out the chairs for the women and see that all the ladies are seated before
39、taking their own places. 2. - seems less efficient, but it is easier and makes one look less clumsy in using fork and knife. 3- the diner should move the spoon away from him to spoon out the soup. 4.-This is because they dont use their knives close to the forks. 5. - They should not be placed leanin
40、g on the plate. The knife should always be placed with the 9 sharp edge in. Unit Twenty Part Two Exercise I -Help yourself, please. - All right. I will. - Have a try of this, please. - Thanks. - What do you think of it? - Very good. Itll be better if there is some pepper. Could you pass the pepper t
41、o me, please? - Here you are. Let me take some fish for you. - All right. But a small bit will be OK. - Would you like to have some roast duck? - Ive never had it before. - Have a try. Im sure you will like it. - Could you pass that plate of cold chicken to me, please? This is my favourate. I order
42、it whenever I come here. Would you like to have some more? - No, its enough. Thank you. - Let me pour some alcohal for you. - All right. A little will be OK. - Never mind. I know you are a whale. Help yourself please. - I have been eating myself. - Dont you like to have some mushroom? - Enough. Than
43、k you. I am full. - Please have some more. There are so much. - Im sorry. I am really full. - May I have my bill, waitress? - Lets go Dunch this time. - No. Its on me. Part Three Exercise I 1. (F) 2. (F) 3. (F) 4. (F) 5. (F) 6. (T) 7. (F) Exercise II 1. d 2. f 3. e 4. c 5. I 6. h 7. j 8. b 9. a 10 g
44、 Exercise III 1. 中国餐饮历史悠久，以其味香色美闻名中外。 2. 大约 3000 年前，是中国人发明了制作与食用酱油、醋、酱和香料的工艺。 3. 粤菜以味美鲜嫩而闻名。 4. 著名的湘菜有：东安子鸡、麻辣童子鸡、腊味合蒸及冰糖莲子等。 5. 川菜以其独特而多样的口味而受中国人民的普遍欢迎。 6. 常见味型有：鱼香味、五香味、怪味、麻辣味和酸辣味。 7. 川菜和鲁菜的主要原料都是家禽。 10 8. 淮阳菜以其选料注意鲜活鲜嫩、制作精细、注意刀工、造型美观、赏心悦目而闻名。 Unit Twenty-One Part Two Exercise I - What would you l
45、ike to drink before you order? - No, thank you. - Will you dine a la carte or table dhote? - Id like to take a la carte. - Id like to have a full course of table dhote. - You first, John. - Id like to begin with soup. Part Three Exercise I 1. (F) 2. (F) 3. (F) 4. (F) 5. (T) Unit Twenty-Two Part Two
46、Exercise I - We provide room service round the clock. - You can push the bell to call the chambermaid if you need anything. If you want to have your meal in your room, please call to Room Service. Unit Twenty-Three Part Two Exercise III 1. (F) 2. (T) 3. (F) 4. (F) Unit Twenty-Four Part Two Exercise
47、I -Im not satisfied with the service I received. - Maybe you could tell me what had happende? - What seems to be the problem? - But when I complain to the waitress, she didnt care for me at all. - We are really sorry, sir. But I guarantee she didnt mean to be impolite to you. - She should have changed the steak for you. - This is a misunderstanding, sir. - Taste yourself. - Maybe its a bit sour to your taste, I suggest you have The Bergundy next time.
