1、TFT Quality Assurance Div.Yu Hsiang-chang 2002/04/25DELL品質系統一 .前言二 .品質系統三 .DELL簡介四 .DELL品質要求五 .結論TFT Quality Assurance Div.Yu Hsiang-chang 2002/04/25DELL品質系統一 .前言 TFT Quality Assurance Div.Yu Hsiang-chang 2002/04/25DELL品質系統二 .品質系統TFT Quality Assurance Div.Yu Hsiang-chang 2002/04/25SystemProcess Acti
2、vities ISO 品質系統TFT Quality Assurance Div.Yu Hsiang-chang 2002/04/25Activities vs. Process vs. Process Approach : 3 puts : Input -Throughput 生產 /Activities - Output Set of interrelated or interacting ACTIVITIES which transforms inputs into outputs. A PROCESS is any set of associated ACTIVITIES having
3、 inputs and generating outputs.(具有 輸入 , 並且能產生 輸出 之任何交互作用之活動稱為一個 “流程 ”process )ISO 品質系統TFT Quality Assurance Div.Yu Hsiang-chang 2002/04/25 The application of a system of processes within an organization, together with the identification and interactions and managing of these processes can be referre
4、d to as the “process approach”.那麼 , 何謂流程導向 /方式呢 ? 一個組織內之所有流程之有系統之結合與運作 , 加上對這些流程之 鑑別 , 交互作用 及 管理 , 稱之為流程導向 /方式。 process approach An advantage of the process approach is the ongoing control that it provides over the linkage between the individual processes within the system of processes, as well as t
5、heir combination and interaction. 流程導向其中一個好處是 , 它能針對流程系統內的各個流程之間之連結 , 組合以及交互作用提供持續性之控管 。ISO 品質系統TFT Quality Assurance Div.Yu Hsiang-chang 2002/04/25Process Approach ModelPROCESSPRODUCT REALIZATIONRESOURCE MANAGEMENTCUSTOMERCUSTOMERMANAGEMENT RESPONSIBILITYMeasurement,Analysis,improvementSatisfaction
6、ProductOutputInputRequirementContinual Improvement of the QualityManagement SystemISO 品質系統TFT Quality Assurance Div.Yu Hsiang-chang 2002/04/25PROCESS(“Set of interrelated or interacting activities”)INPUT OUTPUTMONITORING AND MEASUREMENT OPPORTUNITIES (Before, during and after the process)PRODUCT (“R
7、esult of a process”)to carry out an activity or a process” may be documented or not)ISO 品質系統PROCEDURETFT Quality Assurance Div.Yu Hsiang-chang 2002/04/25ActHow to improve Next time? PlanWhat to do ? (“Objective”)How to do it? (“Procedure/method”)CheckDid things happen according to plan? Do Do what w
8、as planned Better (Q)Cheaper (C)Faster (D)ISO 品質系統TFT Quality Assurance Div.Yu Hsiang-chang 2002/04/25PROCESS CONTROL SYSTEM MODEL WITH FEEDBACKSTATISTICAL METHODSVOICE OF THE PROCESS 4M2EVOICE OF CUSTOMERSCUSTOMERSIDENTIFYING CHANGING NEEDS AND EXPECTATIONSINPUTSPROCESS/SYSTEMOUTPUTSTHE WAY WE WORKBLENDING OF RESOURCESPRODUCTS OR SERVICESISO 品質系統
