酒店接机服务标准操作规程Guest Expectation 客人期望:I expect a professional Hotel Airport Representative whom I can easily locate and who will help me with my luggage and show me to my hotel limousine in a speedy and polite manner. 我希望我能轻松地找到一个专业化的酒店机场代表，他会帮我安置行李并以一种快捷而礼貌的方式把我带进酒店接机车上。Why is this task important for you and our guests? 为什么该任务对你和我们的客人都很重要？Answers回答: 1. Saves me time. 为我节约时间。2. Since I am the first hotel employee met by our guest, I will leave the first very important impression.
