削减质量成本摇钱树 下好乘凉 1 削减质量成本第1 章 质量成本的概念 术语和定义Cost of Quality2 质量成本的概念质量But what is QUALITY ?3 质量成本的概念质量管理What is ?4 is .A Philosophy/ 哲学A Believe/ 信念An Living Attitude/ 态度A Habit/ 习惯It is also a Science !2.质量成本的概念质量管理5 consists of .2.质量成本的概念质量管理6 Quality Control/ 质量控制The process through which we measure actual quality performance, compare it with standard, and act on the difference.1. Choosing the control subject2. Choosing a unit of measure. .3. Setting a standard or goal for control. .4. Choosing
