1、1. 2. 3. 4. !,.5. ,(*_*) 6. !.7. 8. .9. o(_)o10. 11. (*_*). -12. -!13. !o(_)o14. 15. 1. 2. 3. 4. !,.5. ,(*_*) 6. !.7. 8. .9. o(_)o10. 11. (*_*). -12. -!13. !o(_)o14. 15. 5050 ()empathy-monday1. i can understand.2. please dont worry, i can fully understand how you are feeling now, we will try our bes
2、t to resolve the problem for you.3. i have the same feeling as you if i have such a problem like this.4. ?i can feel your disappointment, i can help you to?.5. -im sorry about giving you so much trouble, if i were you, i also will be angry. could you please calm down and let me tell you the reason?6
3、. i am so sorry for the inconvenience, we have the same mood. be valued-tuesday7. you must be our regular customers, sorry for the trouble we brought you due to our mistake.8. /* use honorifics-wednesday9. - i have said very clear.(replaced) im sorry, maybe i wasnt being clear.11. ? what you said?(r
4、eplaced) i am soryy, i am not understand, could you say it again.12. ?/?;you need(replaced)i suggest?/how about this? stand in the shoes of guest-thursday13. its in your interest to do this.14-if everyone who can deal with such important business like yours, there is no protection for you.15. i knew
5、 that you would understand, it was for the benefit of such loyalty guests like you that we did all that.have a way with words-friday16. 17. (when guest was satisfied) thanks for your understanding and support. we will continue to improve our services.18. ?you are regular customer that we will not fa
6、il this trust.19. ?i am sorry to trouble you, well convey your opinion to related department and try our best to avoid this problem.20. thank you for your support of our work as always.21. we will continue to improve our services for your advice, provide more excellent experience.22. its my honor to
7、 have such guest like you, and thank you for your valuable advice, art of rejection23. / sir/ms, i can understand your mind, but so sorry, we cant meet your requirement. we will convey your suggestion to related department, and contact with you as confirmed.24. ? although we are unable to settle or
8、resolve this matter immediately, i can?25. / !mr. /miss, thanks you very much for your feedback, we will do our best to improve this issue and wish you support and supervise our job as usual . thank you!26. miss, i can understand you , how can i solve the problem to make you feel better?27. sir, you
9、 are our guest, its my honor and responsibility to serve you, but your quest is reallybeyond our duties and may not meet the local law , thank you for your understanding . long story short28. in order to make you easy to understand, i will sent you a mail about the contents,please check it carefully
10、 .29. because of involving a lot of contents, i will send you the specific contents by e-mail, all right? how to let guest to wait30. excuse me, thank you for your time.31. /remind others before they wait: mr/miss , please wait for a moment , i will check for you .32. /-?/ ?;recover the conversation
11、 after waiting:mr/miss , thanks for your time , i have checked that?/now the result i have checked is?33. please hold on, i will be ready soon .34. thank you for your patience. others35. your satisfaction is our pursuit, wish you have a good day! (when guests thank us for solving his problems)36. pl
12、ease enter your pass code, pay attention to the page promptit will remind you if you put the page prompt behind.37. thank you very much for your patience.38. thank you for your criticism, we will correct it in time and improve our service continuously.39. thank you! its my duty and responsibility.40
13、. *would you please give us your telephone number, we will reply you in * hours.41. maybe i wasnt being clear, could you allow me to explain again? farewell42. wish you a happy life!43. wish you a pleasant stay!44. when the guest is driving , you should say:be careful on the way!45. wish you a great business!46. look forward to seeing you again;47. please be careful on the road.48. 49its raining today; please remember to take an umbrella when you go out.50. wish you a pleasant journey!,? : ,! !- - - - 200-call-204
