MONITORING AND CONTROLLING1818-1LEARNING OBJECTIVES1.Explain the nature and importance of control.2.Describe the three steps in the control process.3.Explain how organizational and employee performance are measured.Know how to be effective at giving feedback.4.Describe tools used to measure organizational performance.5.Discuss contemporary issues in control.Develop your skill at dealing with difficult people.18-2WHAT IS CONTROLLING?Controlling the process of monitoring,comparing,and correcting
