商商务英英语作者：作者：阮阮绩智智 责任编辑：张琛出版日期：2011年12月IDPN:308-2011-58课件章数：12 Learning Objectives Understand how to make effective complaints and claims;Handle complaints and claims;Write letters for complaints and adjustments.No discord,no concord A Chinese ProverbSpeaking TaskStarting Up 1Listening Task23Reading Task 5Writing TaskFollow-up Practice64543216ContentsIntroductory Remark In business,if the buyer can prove that it is the sellers _for the loss of the goods,he can make a_.The seller is obligated to _
