7-1第七讲第七讲 雇员培训与开发雇员培训与开发Chapter 7Chapter 7Training and Developing EmployeesTraining and Developing Employees7-2Opening caseOpening case:施乐公司获取竞争优势施乐公司获取竞争优势Gaining competitive advantage at XeroxGaining competitive advantage at XeroxThe problem:市场份额严重下滑A severe drop in market shareThe solution:通过质量来领导的五年计划Five-year program entitled“Leadership through quality.”培训课程目的是在质量改进方案中能够完成他们的新任务Training courses:Helping to fulfill their new roles 引导培训-针对团队有效性和解决问题的技能培训-在工作中实践并反馈Orientation-Training focused o
