1、1Binghamton University | *www.wise.binghamton.eduApplying Industrial and Systems Engineering Concepts in Health Care Delivery2Binghamton University | *www.wise.binghamton.eduImprove ProductivityImprove CustomerSatisfactionSave MoneyImprove QualityImprove WorkingConditionsIndustrial EngineeringTechni
2、cal SciencesHuman SciencesEconomic SciencesTime StudyErgonomicsWork StudyMechanicsManagementQualityLeadershipFinanceInventoryOrganizationDesignIESave Time3Binghamton University | *www.wise.binghamton.eduNeed for IE Now and in the FutureHealthcare SystemsIndustrial EngineersKnowledge of operations re
3、search and systems analysis methods and theoriesHealth Service ResearchersKnowledge of healthcare deliveryInformation and Decision Support Technology ExpertsKnowledge of hardware and software capabilities4Binghamton University | *www.wise.binghamton.eduRole of Industrial EngineersIndustrial Engineer
4、sBench Marking Process SimulationComparative Data AnalysisCustomer FocusSystem AnalysisQuality ManagementIndustrial Engineering, 1993 5Binghamton University | *www.wise.binghamton.eduOur Research in Health Care Systems WISE IE Skills in Healthcare Total Quality Management Simulation Supply Chain Man
5、agement Workflow Analysis and Re-design Additional IE Concepts in Healthcare Scheduling & Sequencing Decision Support Systems Lean and 6-sigma Process (Operational) Control: Electronic Medical Records (or EMRs) Patient Tracking Patient Turnaround Time Monitoring Ergonomics6Binghamton University | *w
6、ww.wise.binghamton.eduResearch MethodologyCURRENTWORKFLOWProcess MappingTime StudyInformation FlowResource AllocationIDENTIFYBOTTLENECKSPROPOSE SOLUTIONSDecision SupportHuman FactorsFacility LayoutRECOMMENDATIONSCause and Effect, TQM PrinciplesDesigned ExperimentsSimulation StudyWhat-if AnalysisKey
7、FeaturesHigh Granularity of ModelsExtensive Data AnalysisPost-Implementation Analysis7Binghamton University | *www.wise.binghamton.eduProcess EfficiencyTotal Process TimeVA VA VATotal Value Added TimeOverall TimeProcess Efficiency =Objective Improve Process Efficiency Process MappingTime StudyWorkfl
8、ow Analysis8Binghamton University | *www.wise.binghamton.eduData Analysis and Mining Data TargetDataSelectionKnowledgePreprocessed/ TransformedDataPatternsData MiningModelEvaluationPreprocessing and TransformationStatistical AnalysisBottleneck AnalysisSimulationRe-design CQI Expert Systems .DataMini
9、ngTreatmentHISClinicalModelingMedicalImaging DiagnosisDrugDevelopmentAdapted from:Usama M. Fayyad, et al. (1996)9Binghamton University | *www.wise.binghamton.eduTotal Quality ManagementPathTimeContinuous MedicalImprovementAccreditation or ISO 9000ContinuousClinicalImprovementContinuousImprovementof
10、AllActivitiesTQM: A Continuous ImprovementProcessEmpowerment Across OrganizationTQMContinuous ImprovementImpetus on TrainingBringsQuality inWork ProcessCustomerSatisfactionTQM Features10Binghamton University | *www.wise.binghamton.eduTools for Quality Improvement Continuous Quality Improvement (CQI) Streamline the Processes Improve Organization Efficiency Reduce Costs Enhance Customer Satisfaction CQI Tools Process Mapping Time Studies Cause and Effect Analysis Statistical Process Control Charts SHS, 2004
