1、12017 贵州省职业院校技能大赛中职组酒店服务赛项中餐宴会摆台项目英语口试题库情景应答及答题要点：1. Q: Ask the guests if they have a reservation with your restaurant. A: Good evening. Do you have a reservation?2. Q: How do you check upon the guests name of the reservation? A: Good evening. Under whose name was your reservation made?3. Q: The gue
2、sts need a table for 4, and they would like to dine somewhere quiet.A: Very well. This way please. Heres a window table for four overlooking the lake. Its very nice and quiet here.4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?A: Sure, we offer breakfast at th
3、e rate of 128 RMB for each adult, and its free of charge for children under 6.5. Q: The guests would love to try some Chinese food, and they ask for your advice on where to have a dinner party.A: The Rose Restaurant of our hotel serves very good Chinese food. Its on the 2nd Floor.6. Q: Tell the gues
4、t how the restaurant will hold the table for the delayed guests.A: Usually, we hold the reserved table for forty minutes for our guests. So, please be sure to arrive before 6:40 this evening.7. Q: Greet the guests and check upon them to see if they are enjoying the food.2A: Good evening, is everythi
5、ng to your satisfaction? Are you enjoying the food?8. Q: Inform the guest that the restaurant is fully booked this evening, and suggest that he book a table the same time tomorrow evening.A: Im sorry. We are fully booked this evening. How about tomorrow? We still have some nice tables available for
6、tomorrow evening.9. Q: Ask the guests their preference for the egg dishes.A: How would you like the eggs done, Scrambled Eggs, Fried Eggs or Omelets?10. Q: Ask the guests if theyd like to wait a while in the lounge until the table is available.A: Would you like to have a seat and rest in the lounge
7、for a moment？Well seat you as soon as the table is ready.11. Q: Ask the guests their preference for food, Chinese, Western, Japanese or Korean.A: Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and Korean food here.12. Q: What do you say while youre presenting the menu t
8、o the guests?A: Here is the menu. The waiter will be with you in a moment to take your order.13. Q: How do you offer to take order for the guests in the evening?A: Good evening. May I take your order now? / Are you ready to order now?14. Q: What are the four major Chinese cuisines youd introduce to
9、the guests?A: In China, there are a variety of famous cuisines. The four major ones are Sichuan Cuisine, Guangdong Cuisine, Shandong Cuisine and Jiangsu-Zhejiang Cuisine.15. Q: How do you ask the guest to check his bill?A: Heres your bill. Please check it. The fruit combination is on the house.16. Q
10、: How do you recommend the specialty of the restaurant?A: Would you like to try our specialty? It is our chefs recommendation, very 3delicious in deed.17. Q: Visit the table to check if your service is satisfactory. Inform the guest the last course will be dessert?A: Is everything to your satisfacti
11、on? All the dishes have been served as the menu goes, except for the dessert to follow.18. Q: Youve noticed that the guests have enjoyed the food in your restaurant and they seemed full and happy, yet with a whole dish of Roast Duck untouched. Will you do or say something to help?A: I will ask: Have
12、 you enjoyed your dinner? Would you like me to pack the Roast Duck for you for takeaway?19. Q: Ask the guest his preference for fruit juice.A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice and orange juice.20. Q: Ask the guest his choice of the main course.A: What w
13、ould you like for your main course?21. Q: Ask the guests choice of wine.A: Would you like a bottle of red wine to go with your Sirloin Steak?22. Q: What do you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.23. Q: Ask the guest how he would like his steak prepared.A:
14、 How would you like your steak done? Rare, Medium or Well-done?24. Q: What is the duty of a Food and Beverage Manager?A: A Food and Beverage Manager is in charge and directs the work of the Department.25. Q: Tell the guest the restaurant offers preferential price to regular guests.4A: We offer a pre
15、ferential price of 20% discount to the regular guests.26. Q: Ask the guest the way he would like to decorate the banquet hall.A: How would you like us to set up the banquet hall? Do you need some specific decoration for the banquet?27. Q: Tell the guests how to appreciate the art of Chinese cooking.
16、A: The charm of Chinese cooking lies in the delicacy of the dishes in terms of the color, the flavor and the taste.28. Q: When the guest tells you they need more time to think before ordering, how do you respond?A: Very well, please take your time. I will be back with you in a moment.29. Q: Tell the
17、 guests the general sequence of a Chinese dinner.A: Chinese dinner usually starts with cold dishes and ends with a soup.30. Q: What do you say if the guest orders a dish which is not available in your restaurant?A: Im afraid we do not serve this dish in our restaurant. May I recommend the specialty
18、of today?31. Q: What do you recommend if the guest orders a fresh white water fish?A: May I suggest steaming the fish to retain its freshness?32. Q: How do you ask about the guests preference for buffet or a la carte service? A: How would you like your dinner served? A buffet or an a la carte servic
19、e?33. Q: How do you ask about the guests preference for salad? A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.34. Q: How do you respond to a guests compliments to your service?A: Thank you for your compliments. Its our greatest pleasure to be of ser
20、vice.535. Q: Explain the service charge to the guests bill.A: As you may have noticed, a 10% service charge has been added to the total.36. Q: What do you say after a guest has brought a problem to your attention?A: Thank you for bringing this matter to our attention. It helps to improve our service
21、.37. Q: Tell the guest where to pay his bill.A: You may pay the bill at the cashiers desk. This way please.38. Q: Ask the guest what vegetable hed like to have with his chicken.A: What vegetable would you like to go with your Roast Chicken?39. Q: What do you say in seeing off the guests?A: Im glad y
22、ou enjoyed. Thank you for coming! Good-bye.40. Q: Tell the guest what exactly is the dish of “Spaghetti with Lamb”.A: “Spaghetti with Lamb” is actually lamb cooked with herbs and served with spaghetti.41. Q：If the guest wants to make a reservation with your restaurant, what information do you need t
23、o know? A：I have to confirm such information regarding the name of the guest, his telephone number, the time for the reservation, the number of guests to be expected.42. Q: If a guest wants to try Sichuan cuisine, how do you help them order?A: If you like, you could try Chongqing-style hotpot. It is
24、 a wonderful combination of meat, potato, cabbage, lotus root, tofu, and mushroom in a spicy broth. It is one of the most popular items on our menu.43. Q：As a hostess, whats the first thing you need to find out when the guest arrives?A：I have to find out whether the guest has a reservation or not.44
25、. Q：What will a bartender tell the guests about Margarita?6A：A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon.45. Q：What would you say if the guest wants to know the business hours of your restaurant?A：We provide restaurant service from 6:30
26、a.m. to 10:00 p.m. every day.46. Q： How to ensure the guests needs are met when seating them?A: I will ask: Do you have any preference as to where you sit?47. Q：What information do you give when introducing your restaurant to the guest? A：I would tell the guest about the style, the specialties, the
27、popular dishes, the business hours of the restaurant.48. Q：If some guests complain that there is a guest smoking in the non-smoking restaurant, what should you do?A：I will apologize to the upset guests and remind the other guest that smoking is not allowed in the restaurant. If he wants to smoke, he
28、d better go to the smoking area of the hotel. 49. Q：What would you say when you want to recommend something to the guest?A：May I recommend this one, madam? / May I suggest you try this one, sir? / Would you like to take a look at this, Miss?50. Q：What do you need to do after the guest has finished o
29、rdering？A：I need to confirm everything by repeating all the dishes he has ordered and all relevant preferences he has mentioned before I leave.51. Q：After you have finished taking order for the guests, what would you say?A：Thank you. Please wait a minute. Well be back with your order soon.52. Q: Wha
30、t do you say to check upon the guests needs when all the dishes have been 7served?A：Do you enjoy the meal? Is there anything else I can do for you?53. Q: If the guest complains that the pancakes are stone cold and as hard as rock. What would you say?A: Im sorry. That should never have happened. Plea
31、se allow us to have the chef prepare a new one for you immediately.54. Q：If the guest wants to try some dishes that are typical local specialty of Suzhou, but he has no idea what to order, what would you recommend to him?A: I will recommend the Squirrel-shaped Mandarin Fish, the Quick-boiled White S
32、hrimp, and the Stir-fried Shredded Eel with Hot Oil.55. Q: What would you say to the guest when you are recommending your house specialty？A: Would you like to try our house specialty? Its very popular among our guests.56. Q: How do you respond to a guests complaint about the dish being too salty?A：I
33、 will apologize and say: “Let me organize another dish for you”.57. Q: If the guest tells you that his wife is a vegetarian, what would you say?A: We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishes are very popular among the guests.58. Q: If the guests tell you that th
34、ey are full, but there is still one more dish which hasnt been sent to the table, what would you do?A: I will check with the chef to see whether the dish is cooked or not. If its cooked, I will ask the guests if they would like to have it packed and take away with them; if it has not been cooked yet
35、 I will help them to cancel the dish.59. Q: What are the different areas offering a variety of meals and services all within a hotel?A: Therere a number of different areas offering meals and services within a hotel - 8the restaurant, grill room, different bars, cafeteria and coffee shop, as well as
36、room service, lounge service and banqueting. 60. Q: If a guest wonders whether he could smoke at the bar, what will you probably say?A: I will say “Im sorry. But smoking is not allowed anywhere inside the bar.”61. Q：What would you ask when the guest orders whisky?A: I will ask “Do you want it straig
37、ht up or on the rocks?”62. Q: What is the duty of an Executive Chef?A: An Executive Chef decides on the items on the menus, and coordinates the preparation of the food and beverage.63. Q: What will you do when the guest tells you that theres a miscalculation in the bill?A: I will check with the gues
38、t carefully. If there is a mistake, I will apologize and then bring the bill back to the cashiers desk to correct it. 64. Q: What do you need to do if the guest would like to charge his bill to his room?A: I need to identify the guest by asking him to show his room card, and then I will take down hi
39、s name, room number, and finally help him to sign the bill.65. Q: What would you ask if the guest wants to settle his bill?A: How would you like to pay? In cash, by credit card, or room charge?66. Q: What will you say to the guests when theyve enjoyed dinner and are leaving the restaurant?A: Thank y
40、ou for coming. We look forward to seeing you again.67. Q: What do you introduce when a guest asks you about Peking Roast Duck?A：Id tell him that Peking Roast Duck is one of the famous dishes of Beijing. The meat is prized for its thin, crisp skin. It is eaten with scallion, cucumber and sweet bean s
41、auce with pancakes rolled around the fillings.968. Q: How do you make sure of the number of people in the dinner party?A：How many people are there in your party?69. Q: How do you ask the guests who is paying for the dinner?A: Do you want separated bills or just one single bill? / May I know who is p
42、aying, please?70. Q: How do you ask the guests to take their seats?A: Would you please take your seats?71. Q: What do you ask to see if the guest would like to have an aperitif before ordering?A: Would you like an aperitif before you order? / Do you care for a drink before you order?72. Q: If the gu
43、est complains that the soup is cold, what should you do?A: I will apologize to the guest and promise to return the soup to the chef immediately and get a fresh hot bowl of soup for the guest.73. Q: What question would you ask further when the guest orders coffee?A: Would you like your coffee black o
44、r white? / Would you like your coffee with cream or milk?74. Q: Give the guest an orientation of the buffet breakfast in the hotel.A: We serve a good selection of breakfast items at the buffet. Fresh fruit, cereals, pastries, cold meat, egg dishes and all the local dishes are conveniently laid out f
45、or our guests. Please help yourself.75. Q: What are the five main kinds of restaurant services?A: There are mainly 5 kinds of restaurant services. They are gueridon service, silver service, plate service, buffet service and takeaway service.76. Q: How are “a la carte” and “table dhote” distinguished
46、?10A: Two forms of meals are distinguished: a la carte and table dhote. An a la carte meal is ordered course by course from a menu where each item has a separate price, whereas a table dhote meal has a fixed price for a complete meal or several courses.77. Q: Whats the standard of excellence for res
47、taurant service in a deluxe hotel?A: The restaurant service in a deluxe hotel is expected to be fast, polite, very professional and of top quality.78. Q: Ask the guest about the time of his reservation for dinner.A: When would you like your table? / At what time are you coming in on Wednesday evenin
48、g? / When should we expect you?79. Q: Tell the guests about the choices they have for main course. A: What would you like to have for main course? We have Sirloin Steak, Roast Lamb, Grilled Prawns and Scallops with Ginger Sauce.80. Q: Ask and see if the guests would like to have something for dessert.A: What would you like for dessert? / What shall I bring you for dessert?
