基础商务沟通激活因特网一代的技能第10版部分答案.doc

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1、REWRITING SENTENCES IN CONVERSATIONAL STYLE FORMAL SENTENCE CONVERSATIONAL STYLE 1 、I hereby acknowledge receipt of your July 7 favor I appreciate your help on July 7. 2 、Anticipating your reply by return mail ,I remain. I am expecting you feedback. 3 、Attached please find receipt requested in your

2、May 1st inquiry. Attached is the receipt you asked for on May 1st. 4 、We take pleasure in advising that subject contract is hereby canceled The subject contract is cancelled from now on. 5 、You are hereby advised to endorse subject proposal and return same to the undersignedPlease approve the equipm

3、ent and return it to me. 6 、I shall appreciate the pleasure of your reply Your feedback is appreciated 7 、Reffering to yours of May 7 ,I wish to state that this office has no record ofsaleThis office does not have any record of sale according to your reference. 8 、This is to advise that henceforth a

4、ll invoices will be submitted in duplicateCopies of bills will be submitted from now on. 9 、Agreeable to yours of the 24th , we have consulted our actuarial department to ascertain the status of subject policyWe told our statistics department to make sure the subject policy is in accordance with you

5、 of 24th.10 、Kindly be advised that permission is hereby granted to delay remittanceuntil the 12thYou are granted to delay the remittance until the 12th. 11 、In conclusion would state that, up to this writing, said account has notbeen profitableThe mentioned account has incurred a total loss. 12 、Re

6、playing to your letter of the 3rd would state that we deem it a great pleasure to accept your kind offer to serve on the committeeYes, we are ready to run the committee you asked about in your letter of the 3rd. 13 、I beg to advise that, with regard to above invoice, this office finds thatpartial pa

7、yment of $312 was submitted on delivery dateAccording to the invoice partial payment of 312$ was made on delivery date. 14 、In replying to your esteemed favor of the 7th, I submit under separate cover the report you requested Here is the report that you asked for. 15 、In replying to your letter on M

8、ay 10,please be informed that this office heretofore has generously supported finding activities of your organizationReferring to your mail, so far we have supported your organization 16 、Kindly advise the undersigned as to your availability for participation in the program Please tell us will you b

9、e available in the program. YOU-VIEWPOINT SENTENCES Sentence You-viewpoint sentence 17 、Company policy requires that you must submit the warranty agreement within two weeks of saleSo that you will be protected by the warranty, please submit the warranty agreement.18 、We will be pleased to deliver yo

10、ur order by 12th You will receive your order by 12th. 19 、We have worked for 37 years to build the best lawn mowers for our customers To satisfy you fully, we have worked 37 years to be the best lawn mowers. 20 、Today we are shipping the goods that you ordered February 3 Your ordered goods on Februa

11、ry 3rd , was just shipped. 21 、( From an application letter )I have seven years of successful experience selling office suppliesIt will be your convenience that I have relevant experience as a salesperson. 22 、(From an email to employees) We take pleasure in announcing that, effective today, the com

12、pany will give a 20 percent discount on all purchase made by employees.You will get 20 percent discount on all purchase according to the decision made by the management.23 、Kraff files are made in three widths-one for every standard size of record For your ease, Kraff files are made in three width s

13、tandards. 24 、We are happy to report approval of your application for membership You have achieved the membership. 25 、Items desired should be checked on the enclosed order form For your convenience, in the order form please mark the items that you want.26 、Our long experience in the book business h

14、as enabled us to provide thebest customer service possibleYour satisfaction has enabled our good standing in book business. 27 、So that we can sell at discount prices ,we cannot permit the return ofmerchandiseFor letting you buy at discount prices,we do not accept return of merchandise.28 、We invite

15、 you to buy from the enclosed catalog Please chose from our enclosed catalog. 29 、Tonys Red beans has an exciting spicy taste 30 、We give a .2 percent discount when payment is made in 10days You will get a .2 percent discount if you pay in 10 days. 31 、I am pleased to inform you that I can grant you

16、r request for payment of travel expenseYour travel expense is duly accepted. 32 、We can permit you to attend classes on company time only when the course is related to your work assignment You can attend classes related to your work assignment on company time. SENTENCE WITH POSITIVE EFFECT NEGATIVE

17、SENTENCE POSITIVE SENTEENCE 33 、Your misunderstanding of our January 7 email caused you to make this mistake Maybe if you have taken the January 7 email from a different point of view, your assessment might be different.34 、We hope this delay has not inconvenienced you. If you will be patient, we wi

18、ll get the orders to you as soon as our supply is replenishedAs the supply is replenished you will be delivered within 3 days 35 、We regret that we must call your attention to our policy of prohibiting refunds for merchandise bought at discountRefund is only available for the full priced merchandise

19、 36 、Your negligence in this matter caused the damage to the equipment If were a bit more attentive, the equipment might have been saved. 37 、You cannot visit the plant except the Saturdays It is only Saturday when you can visit the plant 38 、We are disappointed to learn from your July 7 email that

20、you are having trouble with our Model 7 motor We are trying to find the reason for the trouble that you have mentioned with our Model 7 motor39 、Tuff-Boy work clothing is not made from that shrinks or fades We use shirnkless materials in Tuff-boy work clothing. 40 、Our stone-skin material wont do th

21、e job unless it is reinforced We will get the job done by replacing our materials. 41 、Even though you were late in paying the bill, we did not disallow the discount Disallowing the discount is not the policy of the company for late payment of the bill.42 、We were sorry to learn of the disappointing

22、 service you have had from our sales force, but we feel we have corrected all mistakes with recent personal changesThe new personal will bring the perfect service you always look for. 43 、We have received your complaint on 7th in which you claim that our product was defective, and have thoroughly in

23、vestigated the matterBased on the letter you sent on 7, a review has been conducted 44 、I regret the necessity of calling your attention to our letter on May 1 The May 1 letter that you have received has vital information regarding thematter45 、We have received your undated letter, which you sent to

24、 the wrong office Your letter have been sent to the correct office. 46 、Old New Orleans pralines are not the gummy kind that stick to your teeth 47 、I regret to have to say that I will be unable to speak at your conference, as I have a prior commitmentAs professionals you will understand the necessity to honor prior commitments48 、Do not walk on the grass Please stay on the foot path

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