1、1Reference KeyUnit 1Part I Lead-in (Open)Part II Listening (2) being aware of your body language; (3) keeping the interview positive.5. There are two reasons: (1) employers want to know if youre truly interested in the position; (2) they also want to know that you have all the information you need t
2、o make a decision, if offered the job.Unit 2Part I Lead-in1. 1) make a phone call2) telephone sb.3) phone sb.4) ring sb. up5) call sb.up2. international access code; country code; area code; telephone number.3. Try to interpret the following into English, paying close attention to the difference bet
3、ween Chinese and English in making phone calls1) - May I speak to Mr. Smith, please?- Hold on, please. Ill get him for you.2) - Could you please put me through to the Personnel Department?- Sorry, the line is/busy line. Would you call back later?3) Who would you like to speak to?4) Would you please
4、tell me who is calling?5) This is Mary, secretary of the General Manager.6) Sorry, Im afraid you have/dialed the wrong number.7) Im afraid there is nobody by that name here.8) Id like to place/make a long-distance collect call to New Zealand.9) Sorry, the line is bad. Could you please speak up?10) M
5、iss Davies, you are wanted on the phone/theres a phone call for you.4. Do you know the difference between appointment, engagement, and date?Appointment means a formal arrangement for a meeting at an agreed time and place.Engagement means an arrangement to meet someone or to do something.Date means a
6、n informal meeting usually between people of opposite sexes.75. What do you think a receptionist should do or say when she/he receives a visitor?What he/she will do What he/she will sayOffer to greet the visitorOffer to help the visitorGet a cup of tea or coffee for the visitorAnswer the phone calls
7、Show the visitor the wayCheck the identification of the visitorAsk the visitor to sign the registerCall a taxiGood morning/afternoonCan I help you? /May I help you? /Is there anything I can do for you? /How may I help you?Have you got an appointment with him/her?May I have your name?Would you like a
8、 cup of tea/coffee?Take a seat, please.Just a minute. Ill tell him/her youre here. Would you come with me, please? Ill show you to his/her office.Part II Listening Ill get him for you. Im afraid hes not in/here/available at the moment.A: Do you happen to know when hell be back?A: Could I leave a mes
9、sage?Comment H1: 这部分完全和transcript一样，应该不用再详细写出9B: Would you hold on a minute? Ill get a pen and a piece of paper.A: Could you please ask him to return my call?B: Could you spell your name, please?A: Have you got it?B: Yes, Ive got it.2. (Open)Practice 3 (Open)Practice 4 Make an offer according to the
10、 following situations:1. Would you like me to help you with your luggage?2. Shall I give you a hand with cleaning the office?3. Let me send you to the hospital/clinic on my bike.4. Do you want me to check/fix the computer, Billy?5. Would you like me to get lunch for you?6. Shall I open the windows?7
11、. Do you want me to give you a lift?8. Would you like me to get some A4 paper?Practice 51) Is it all right if I pay by credit card?2) Im afraid you cant. This telephone is for business purposes only.3) Id rather you didnt, if you dont mind.4) Can we buy these products by instalment?5) Do you mind if
12、 I put off our appointment till next Wednesday?Part III Listening hes at a meeting at the moment. Could you call back later?A: Can I leave a message?B: Sure. May I ask whos calling, please?A: This is David Copperfield from Philips.B: How do you spell Hewlett Philips and your name?A: Philips P-H-I-L-
13、I-P-S; David D-A-V-I-D; Copperfield C-O-P-P-E-R-F-I-E-L-DB: Ive got it. Whats your phone number, please?A: My phone number is (020) 2348-4687.B: Whats your message?A: Im going on a business trip to Australia next Wednesday. Id like to see him on Friday morning. Could you ask him to return my call?B:
14、 OK.A: Thank you.4) A: Hello, may I speak to Miss Black, please?B: Its a bad line/The line is bad. Could you speak louder, please?A: Id like to speak to Miss Black.B: Sorry, I still didnt hear you clearly. Can you please put the receiver closer to your mouth?A: OK. Is Miss Black there?B: Just a minu
15、te, Ill get her for you.A: Thank you.5) A: Good morning, sir. Can I help you?B: Good morning, Miss. Id like to see the Personnel Manager, Mr. Smith.A: Have you got an appointment with him?B: Yes. I think hes expecting me.A: May I have your name, please?B: Im Mr. Kong from China.A: Could you wait for
16、 a moment? Ill call to tell him youre here.B: All right. Thank you.III. Role Play1) Refer to File 2 (Page 257).2) Refer to File 3 (Page 258).3) (Open)VII. Supplementary Reading1. Public corporations refer to those created by national governments or municipalities such as cities, towns, and villages, to carry out such governmental functions as collecting taxes,
