1、商务英语视听说Unit 1Part I Listening and SpeakingTask 1Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent
2、interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking
3、and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If some
4、thing blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best mot
5、ivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for al
6、l staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments.Could you tell me how much the new job p
7、ays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be prom
8、oted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you havent done your homework.Part II Language FocusName: CaiNing Personality: serious-minded; calm;
9、 humorous; easy-goingStrengths: the ability to work with all types of peopleWeakness: perfectionist; impatientWork experience: six years financial industry experience with several companies; two years experience in an investment bankQualification: graduated from Peking University in 2001 majoring in
10、 accounting; fluent English; bookkeepingand accounting proficiency in English.Reasons for leaving last job: want to find a job that is challenging.Questions about the job: Would I be able to work abroad in one of your overseas branches?Part III Viewing and SpeakingVideo 1 Reasons for joining the com
11、pany It is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experience He was involved in a factory restoration in Nanjing.Questions Are t
12、here any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Result of the interview Chen Bo will be notified of the final decision by Friday.Video 21. F T F F T2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business
13、Administration6) oral EnglishIV Case AnalysisHint:She is not likely to get the job because she did poorly in the job interview.Things went wrong:1. Use filler words (“you know”) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewers questions, eg, “I would rather like t
14、o establish my own company”4. Ask inappropriate questions, eg. “Can I take time off for vacation?”5. Self-conceit “I have no weakness”.6. Too much emphasis on travel. Scripts Unit 2 Part I Listening and SpeakingTask 1 1) I havent seen you for years.2) What do you do now?3) Im in the Research and Dev
15、elopment Department.4) I knew youd do something very challenging and creative.5) I sometimes stay in the office after work to deal with unfinished tasks.6) I am still the accountant of that cosmetics company.Task 2 1) personnel management2) developing markets3) planning4) execution5) sales targets6)
16、 team performance7) customer base8)customer satisfaction9)selecting, developing and managing10)cost-effective11)on time12)of good quality13) human and material resources14)training needs15)continuous improvementPart II Viewing and SpeakingVideo 11.Caroline Clinton: financial accountsLucy White: data
17、 processingAdaBalck: management accounts2. Administration; Marketing; Engineering; Project Preparation; AccountingVideo 21. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2. Names Likes DislikesJerome making a lot more money; having lots of indepen
18、dence in doing things feeling tired sometimesRobin having been to a lot of places too much traveling; having very little time tospend with his familyColin good salary and benefits noisy work environment; seldom having theopportunity to go outFrank new challenges; a lot of experience Janet meeting a
19、lot of new having little time with her family and babyUnit 3 Part I Warm-up1) ensure smooth business communication 2) the purpose of your call 3) all the documents youll need 4) schedule a specific time 5) all distractions.6) confirm that you have understood each point. 7) interruptions. 8) strong a
20、ccent. 9) you sound polite and agreeable. 10) the optional choice method, 11) lengthy calls. 12) smile while you are talking. Part II Listening and SpeakingTask 1F F TT F T F FTask 2 Leaving a messageMessage NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about t
21、he order they placed last Friday. They have to make some changes to the order. Its urgent.Taken by: RoyPart III Viewing set up Beijing Oracle Software Systems Co.Ltd in 10) 1991.11) Chengdu.12) education and support services.Part II Viewing and SpeakingVideo 1 B A D E CVideo 2The things that Joan Co
22、pper does badlyShe doesnt consider the audienceShe doesnthave clear objectivesHer presentation isnt well-preparedThere isnt a clear structure (beginning, body, end)she doesnt speak clearlyshe doesnt speak at the right speedshe doesnt maintain eye contact with the audienceshe doesnt appear confident
23、and positivethe visual aids arent clear and helpfulshe doesnt use the equipment professionallyUnit 7Part I Listening and SpeakingTask 1120CM 130CM43KG 54KG 6KM/H1.smaller 2.people-friendly 3.arm movement 4.heavier 5.its controller6.at will 7.total control 8.turnTask 2Small and elegantEasy to set up:
24、 all you need is a touch-tone phone ;as easy to use as making a normal telephone callFull-color motion video; adjustable picture setting; good audio quality; preview mode; privacy mode On a special offerPart II Viewing and SpeakingTask 11.Price 2.discount 3.after-sales service 3.money-back guarantee
25、 4.delivery 5.warrantyTask 21.$2200 2.three years 3.22 4.20 5.free for three years,$150/year after three years 6.within three weeks 7.within 24 hoursUnit 8Part I Listening and SpeakingTask 11.remained flat 2.went up 3.rose reached a peak 4.up down droppedTask 2The growth trend more than 37% the pers
26、istent high price RMB48 million accounted for40.6% domestic routes RMB16869 millionPart III Viewing and SpeakingVideo 1Task1.increased significantly2.opened3.dropped by 50%4.continues to rise5.grows fast 6.developedVideo 2Task 1A B D F GTask 21.annual turnover2.profit3.total output of washing machin
27、es4.market share of refrigeratorsUnit 91.Listening and SpeakingTask 1F F T F F TTask 2new reputation world leaders laddiess clubs 835 latest2.Viewing and SpeakingVideo 1Task C B C A CVideo 2TaskA C B A BUnit 101.Listening and SpeakingTask 1sample trade terms scope of its business initiating the busi
28、ness negotiation processclassified general inquiries quotations for certain articles packing conditions specific inquiries regular customers generated representativeTask 21)Steel screws in all sizes.2)Because the supplier is able to supply larger quantities at more attractive prices.3)CIF.4)He looks
29、 forward to the supplier”s offer.2.Viewing and SpeakingVideo 1Taskrent to his guests quote around the corner a letter of credit $650010 percentage $7850 two to three weeksVideo 2TaskC A C B CUnit 111.Listening and SpeakingTask 1firm order acceptance terms and conditions terms of payment bind abide b
30、yterminate arbitrationTask2B C A B2.Viewing and SpeakingVideo 1have a problem with protects cost decorative European tastes Long-distance Sales Increase retailers LogoVideo 2Bran Gifts ZWS10A 1000 Cartons $18 XG7 bown box September 10, 2005Toronto 110% of the invoice value against all risks Confirme
31、d, irrevocable 15th Quanlity and QantityUnit 12Listening and speakingTask 1:Bank transfer the beneficiary the paying instructions local bankwhen the size of payment is not attractive enoughthe shipping documents credit rating exporterTask 2:Applicant 1 beneficiary 8 2 4 opening bank 7confirming bank
32、Video 1task:A lump sum payment payment by installments cash and delivery advance payment final acceptance one month of the final deliveryVideo 2task:Australia SB-87654 US$50000 5 2 100 allowedJanuary 18.2006 beneficiarys 15 days Unit 13Listening and speakingTask 1:Competitive price get to the market
33、 marketing channels end usersLose outTask 2:Within 3 months after the contract is signed no in July in mid-JuneShipping space fully bookedVideo 1 task:Part of our workshop 10 days a backing of orders full capacityInstalled September 20th guarantee wont be complete onward transportThe last possible d
34、ateVideo 2 task:T F F T F Unit 14Listening and speakingTask 1:The insurance company or the shipping companyComplete and clear proof provided by competent investigating authorityBy making a refund and compensating for other direct losses or expenses, selling the goods at lower prices, or replacing th
35、e faulty goods.Task 2:Complaint 1:David brown 3a distribution Almost 30%of the goods were damaged in one way or another withdraw payment until a solution has been worked out call him backComplaint 2:Mrs. McCall ACC company quality not the same as the samples send the whole lot back 0181-993-421 5:30Video 1 task:Lodged a claim 15 sets were badly damaged rough handling by the shipping company take the matter up with them in good condition careless handling at some stage prior to shipment survey report replace all 15 sets as soon as possible settle your claim immediately your cooperation
