1、Housekeeping (客房服务英语)1HousekeepingMay I come in？我是客房服务员，可以进来吗？2When would you like me to do your room，sir？您要我什么时间来给你打扫房间呢，先生？3You can do it now if you like如果您愿意，现在就可以打扫。4I would like you to go and get me a flask of hot water我想请你给我拿一瓶开水来。5Im sorry that your flask is empty很抱歉您的水壶空了。6May I do the turn-
2、down service for you now？现在可以为您收拾房间了吗？7Oh，thank youBut you see，we are having some friends over噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。8Could you come back in three hours？你能不能过 3 小时再来整理？9Certainly，madamIll let the overnight staff know当然可以，女士。我会转告夜班服务员。10Would you tidy up a bit in the bathroom？请整理一下浴室好吗？11Ive just tak
3、en a bath and it is quite a mess now我刚洗了澡，那儿乱糟糟的。12Besides，please bring us a bottle of just boiled water此外，请给我们带瓶刚烧开的水来。13Its growing darkWould you like me to draw the curtains for you？天黑下来了，要不要我拉上窗帘？14Is there anything I can do for you？您还有什么事要我做吗？15Im always at your service乐意效劳。16But before you sta
4、rt，would you do this for me？但是在您开始之前，可以帮我做这个么？17.Could you come back in three hours？您能在 3 小时后回来么？18. Could you send someone up for my laundry?请叫人到我的房间收取要洗的衣服，好吗？19.Certainly,Our room attendant will collect in a minute.好的，我们的服务员马上就到。20. Is there anything else I can do for you?还有其他我能帮助你的吗？21. Housekee
5、ping, May I help you?这里是客房部，有什么为您效劳么？22.I come to collect the laundry. 我是来收衣的。23.Excuse me, Your clothes are ready. 打扰一下，你的衣服洗好了。24.I will take it back, and clean it again.我会把它带回重新清洁。25.Ill send someone to your room to check immediately. 我马上叫人到你的房间查视26.Good morning, sir,May I make up the room now? 早
6、上好，现在可以打扫房间吗？27. Now is no need, Could you like me to come back? 不，现在不必，我过一会再来好吗？28. Sure, What time would you like me to come back to clean? 当然可以，你希望什么时候来打扫？29. You may make up the room when I go out.我出去后再打扫。30. That is fine.好的。31.Good evening ,Can I help you? 晚上好，我能帮助你吗？32.Turn down service ,My I
7、come in,please? 开夜床服务，我可以进来吗？33.Good evening,May I turn down service for you now please?晚上好，请问现在可以替你开夜床吗？34 Not now,Could you come in later ,please?现在不行，你一会过来好吗？35 Certainly,Come in,please.可以，进来吧。36 Thank you,no need more time.谢谢，一会就好。37. Is there anything else I can do for you? 你还需要其他帮助吗？38. No,Tha
8、nk you. 没有了，谢谢。39. Youre welcome.It is our pleasure to sevice our guests. 不用谢，为客人服务我们感到很荣幸。40.Certainly,I will get them away now.当然可以，我马上就去拿。41 I will check with my supervisor.我要请示一下主管。42.Have a good time.祝你旅途愉快43.You are so helpful.thank you!您真是帮助很大，感谢您！44. Let me show you the way.让我给您指路。45. This w
9、ay please 请这边走。46. Sorry,We dont have this kind of the service.对不起，我们没有这种服务。47.Ill send a room attendant up right away.我马上就让服务员过去。48. Is that all right? 这样可以吗？ 49. No hot water 没有热水50. The toilet is stopped up 马桶堵塞51. Yes go ahead.是的,可以的52. Leave your laundry in the laundry in the laundry bag behind
10、 the bathroom door. 请把要洗的东西放在浴室门后的洗衣袋中。53. I hope Im not disturbing you. 我希望没有打扰您。 54. What is your room number ? 您的房间号码是多少？55. Sure/ Certainly 当然可以56. One moment, madam. Ill bring them to you right away. 等一会儿，夫人。我马上送来。57. Ill send for an electrician( doctor.) 我给您请电工（大夫 ）。 58. Ill be there in a few
11、minutes 我马上就去59.This is a check-out room.此为走房。60.The lines to be repaired and washed.需要修补和清洗的部件。61.Well send some housemen to your room.我们会派房间男工来您房间。62.Ill send a plumber to your room.我们会派一水管工来您房间。63.Im the housekeeper,may I help you?我是客房主任，需要帮助么？64.You can put the DND sign outside your door.您可以在您的房
12、间外悬挂“请勿打扰”牌。65.Were responsible for the baby-sitting service too.我们也负责托婴服务。66.The turn-down service is necessary for you,sir.先生，晚床服务是很有必要的。67.The tears and wears in the guest room.客房内的物品用旧及损坏。68.My room is a mess.我的房间一团乱。69.Its so noisy right outside my door,and I cant sleep.就在我的房门外太吵了，我无法入睡。70.Plea
13、se contact the front office.请联系前台。71.Dont hesitate to contact us if you have anything emergent.如遇紧急事件，请随时联系我们。72.For turn-down service,Ill switch on certain lights.对于晚床服务，我会打开一些灯。73.Shall I pay for the damage I made in my room?我应该赔偿我造成的房间内损坏么？74.Im afraid you have to sir.我恐怕您不得不。75.One more thing,th
14、e minibar needs refilling.还有件事情，小冰箱需要填满了。76.The towels are dirty.毛巾脏了。77.Please empty the waste bin.请倾倒垃圾筒。78.The shampoo in my restroom is spilt.我洗手间内洗发液撒了。79.The sink needs wiping,Im afraid.我恐怕洗水槽需要被清洁。80.By the way, I broke the vase by accident.顺便说下，我无意打破了花盆。81.Ive run into something urgent about
15、 my room.关于我房间我遇到了一些紧急事件。82.I was about to take a shower in the restroom.我当时刚要在洗手间洗澡。83.No hot water for shower was available.没有热水。84.These shower controls are difficult to use.这些淋浴设备控制阀很难使用。85.The room attendant showed the gentleman how to use the shower controls.房间服务员教这位先生如何使用淋浴控制开关。86.This is Mr.
16、Giant calling from Room 3008.我是 3008 房间的基恩特先生。87.There seems to be something wrong with the toilet.马桶好像出问题了。88.The toilet doesnt flush.马桶不冲水。89.What seems to be the trouble？哪里出问题了？90.The bath room looks like a huge mess now.洗手间现在一团糟。91.Im sorry to hear that,but dont worry.很抱歉听说，但是不必着急。92.Ill try to
17、fix it immediately.我会立刻处理此事。93.How to deal with the damage caused by the guest.如何处理客人造成的损坏。94.Ill vacuum the carpet in your room.我会吸尘你房间内的地毯。95.Well send someone to collect your laundries.我们会派专人收集您的将要洗的衣物。96.Please leave the laundries in your laundrybag.请将要洗衣物放置在洗衣袋内。97.Dont forget to fill in the laundry list by the way.别忘记顺便填上洗衣清单。98.Please draw the curtains close.请拉上窗帘。99.We are not allowed to do that.我们不允许那样做。100.We are not allowed to answer phone calls for the guest when the guest is not in.当客人外出的时候，我们不允许接听客房内的电话。
