1、 LISTENING SCRIPTSModule 11.1 Working from home (page 8)I=Interviewer M=MichelaI OK,Michela.You work from home now.Can you tell me about a typical day?M Sure, I always get up around seven and the first thing I do is get the kids ready for school.I take them at eight thirty and thin I always start wo
2、rk at nine.I Do you ever have a day where you decide to have the morning off and start work later?M No,you cant do that.Its important with home-working to have a timetable and stick to it.If you end up watching TV or doing the cleaning then it isnt for you.So I have lunch at twelve and finish work a
3、t two thirty to get the children.I Was that why you gave up your office job?M Yes,I wanted to spend more time with the children.It gives me more flexibility.Sometimes I need to work in the evening but usually it isnt a problem.I So how long have you been doing this kind of work?M For about five year
4、s.Ive been with the same company since I left school but with the Internet and technology its easy now to be at home.I So your employer doesnt mind.M No.It means the company saves money on office space and as long as I get the work done,theyre happy.Sometimes I still fo into work to meet clients and
5、 so on.For example,Im going in nearly every day this week because we have visitors from another company and I cant really invite them over to my house.Besides,the gossip and the news with my colleagues.I miss that side of going into work every day.I Is there anything else you miss?M Ermm.No,not real
6、ly.And Ill tell you what I really dont miss and thats having to spend two hours commuting on the bus and train every day. . .1.2 Starting a conversation (page 11)Conversation 1R=Richard W=Woman M=MarekR Hello?W Hello,Richard.Id like to introduce you to Marek.R Oh,yes.Hello,Marek.How do you do?Nice t
7、o meet you at last.M Hello,Richard.Pleased to meet you too.W Oh,do you two know each other already?M Well,weve spoken on the phone a few times.R But weve never actually met.Anyway,take a seat.Would you both like a coffee?Conversation 2A Would you like a coffee?B Oh,thanks.A Milk?B Yes,please,and a s
8、ugarthanks.A So have you enjoyed this morning?B Yes,it was very interesting.The first speaker was particularly good.A Is this your first time at one of these events?B Yes,it is.And you?A No,Ive been coming for years.The company pays and if the location is good then I come.I remember the best year we
9、 had was in MonacoConversation 3M=Marie W=WomanM May I join you?W Sure.M Youre a colleague of Martin Obach,arent you?W Thats right He works in our Barcelona office.How do you know him?M We were both at Elcotil together.He left about a year before me.W Oh,are you Mandy?M Marie.W Marie.Thats right.Sor
10、ry,I knew it began with an M.Yes,Martin said you were doing this course and that I should say helloConversation 4A Well,this is nice.B Well,its quite simple but the food is vey traditional and its popular with the locals.On Sundays I often bring the family here.A Thats nice.How many children do you
11、have?B Two.Twinks.A boy and a girl.Theyve just started school.A Wow.Twinks.B And you?A No,not yet.And have you always lived in Lille?B Yes,most of my life.I worked in Paris for a while and in your country,of course.But all my relatives are here.What about your family?A Oh,theyre spread out.I see my
12、parents from time to time but my sister lives in Norway with her husband so we dont get together much.Anyway,I know your company is looking for a partner on this Thai project.B Yes.Is that something you might be interested in1.3 Exam spotlight (page 15)E=Examiner C=CandidateE And where do you live e
13、xactly?C Im from a small town in northern Switzerland but at the moment Im studying for a business degree so I live in Zurich.E What types of business are most successful in your town?C Err,well,I suppose that tourism is quite important to the area and there are many small farms so agriculture also.
14、Zurich,where I study,is more famous of course for banking and financial services.E How is working life changing in your country?C Sorry,can you repeat the question,please?E Yes,how is working life changing in your country?C I think that more and more people are moving to the cities or they are commu
15、ting in every day.In my opinion, the biggest change has come from technology-but then thats probably true everywhere,not just in my countryModule 22.1 Benefits and incentives (page 16)Speaker 1 Its great because usually it means my wife can use the one at home and we even take mine away at weekends.
16、I work for quite a relaxed company and they dont seem to mind how I use it for leisure.Speaker 2 I thought it wouldnt change the way I worked after the first six months but as they got older it actually became more complicated with getting them to school or if they wanted to do activities in the aft
17、ernoon.But my boss has been really good about it and some days I can do a half a day if I want and then I might work later on other days-or I take work home,which I dont like doing,but its the only waySpeaker 3 Its actually the law now so they had to let me have it. It was only two weeks but at leas
18、t I had time to help my wife out.Mind you,after all the late nights and crying I was really happy to get back to work for a while and have a rest!Speaker 4 Ive just been promoted from Assistant IT Technician to Chief Operational Network Administrator.It means I get a bit of a pay rise and new busine
19、ss cards with my name on.Im not sure if I get my own office though.Speaker 5 The problem for me is that I wont have enough to live in when Im 60 and I cant afford a private plan.So Ill probably try and keep working for a few more years,and anyway,I heard the government is planning to raise the age o
20、f retirement2.2 Presentations (page 20)Extract 1 Good morning and thanks for coming.Today Id like to tell you about the worlds largest document management company.With a turnover of nearly sixteen billion dollars the Xerox Corporation develops and markets innovative technologies with products and so
21、lutions that customers depend upon to get the best results for their business.In my brief presentation well begin by looking at some of the key figures behind the companys success and how the company is structured.Then Ill give an overview of Xerox around the world and finally Id like to talk about
22、some of the trends affecting our market and its future growth.If you have any questions,Ill be happy to answer them at the end.So,here you can see,the turnover for last year was nearly sixteen billion dollars,with a final income of 978 million dollars.We operated from our v headquarters in Rochester
23、 New York State in 160 countries with 55,000 employees,with over half of those in the USA.This next chart shows you how the corporation is split into four divisions.First of all,theres Xerox Global ServicesExtract 2 And finally theres Xerox Innovation with five centres in the United States,Canada an
24、d Europe.Note that six percent of revenue was dedicated to research and development last year as the key part of our mission statement is,and I quote,to help people find better ways to do great work.OK,lets move on to look at Xerox around the world in a little more detail.Take a look at this chart,w
25、hich shows revenue by region.So about half our revenue is from the US market.Then Europe with over two.One thing Id like to point out isExtract 3 Finally,how is the market for the document industry looking?Well,it would be unrecognisable to the people who founded the original company in 1906 and eve
26、n compared to the second half of the twentieth century.More and more offices are moving from black and white printing to colour and from paper documents to electronic documents.These are clearly the future opportunities and areas of growth in what is a total market worth an estimated 112 billion dol
27、larsSo that brings me to the end of my presentation.Thanks for listening.I hope its been of interest.Are there any questions?2.3 Pausing (page 21)Presenter Good morning/and thanks for coming./Today/Id like to tell you about/the worlds/largest/document/management/company./With a turnover of nearly si
28、xteen billion dollars/the Xerox Corporation develops /and markets/innovative technologies/with products and solutions/that customers depend upon to get the best results/for their business./In my brief presentation/well begin by looking at/some of the key figures/behind the companys success/and how t
29、he company is structured./Then/Ill give an overview of Xerox around the world/and finally/Id like to talk about some of the trends/affecting our market/and its future growth./If you have any questions,/Ill be happy to answer them at the end./2.4 Intonation and stress (page 21)Presenter Good morning/
30、and thanks for coming./Today/Id like to tell you about/the worlds/largest/document/management/company./With a turnover of nearly sixteen billion dollars/the Xerox Corporation develops /and markets/innovative technologies/with products and solutions/that customers depend upon to get the best results/
31、for their business./In my brief presentation/well begin by looking at/some of the key figures/behind the companys success/and how the company is structured./Then/Ill give an overview of Xerox around the world/and finally/Id like to talk about some of the trends/affecting our market/and its future gr
32、owth./If you have any questions,/Ill be happy to answer them at the end.Module 3 3.1 advice on franchisesT= Trainer M=ManT So. Thats the end of my talk. Are there any question? Yes?M Thanks for your talk. It was very interesting. Ive been thinking of starting my own business and I wondered what you
33、thought of franchises.T Thats a good question. In general its important when you are thinking of becoming a franchisee to someone who likes to follow rules and have support from others. Entrepreneurs tend to be people who dont like following tried and tested routes, so if you dont like doing what ot
34、her people want, then franchising isnt for you.Secondly, Id say make sure that the brand is strong and that its something you are interested in. For example, making and selling pizzas might be profitable but do you want to be doing it for the next five years? I also think you need to like hard work.
35、 People shouldnt think that running a franchise is less work that being a sole trader.Finally, theres the money. You still need start-up capital. This can be as low as five thousand pounds and as high as two hundred and thirty thousand pounds for a well-known brand like Dominos Pizza3.2 Planning a s
36、eminarRecorded message Thank you for calling Business Circle Conferencing. Please state your name and address. Then give the name of the event youd like information on and we will send it to you immediately. Please speak after the tone.Ray Hello. This is Mr Ray Naunton. Thats N-A-U-N-T-O-N. Im comin
37、g to the event next week called Launching your business online and so youve already got my details. Anyway ,the reason Im calling is that I wont be able to arrive in time for registration and the buffet on the Sunday evening. My train doesnt arrive until nine fifteen, so Im going to take a taxi stra
38、ight to the hotel. So I probably wont get to the training centre until Monday morning. I hope thats OK. Anyway its just to confirm that I will be there for the course. Oh, and could someone send me the schedule for the two days? You can email it to me at r dot naunton at worldsyouroyster dot com. Wo
39、rldsyouroyster is all one word. Thats w-o-r-l-d-s-y-o-u-r-o-y-s-t-e-r. And all in lower case. Thank you.3.3 Planning a seminarKirsten Hello, Kirsten speakingVanessa Hi, Kirsten. Its Vanessa. Im just calling to check details for the group on Sunday evening.Kirsten Sure. Security are opening the room
40、at three. Is that early enough?Vanessa Yes, the buffet wont be setting up until four thirty so thats plenty of time. Ill get there at four and I dont think anyone will be arriving before five. According to my records, we have twelve. Is that right?Kirsten Yes. Everyone has confirmed. Oh, that remind
41、s me. Weve had a message from Mr Naunton to say he wont be here until after nine, so hes checking straight into the hotel. Theres no point in inviting him to come after then, is there? I mean, I assume that well have finished by nine.Vanessa By seven, I hope. Well, I hope theyll have gone by then! I
42、f they want to get to know each other any longer, they can use the hotel bar.Kirsten Fine. I think thats everything, then. Do you need me to be there?Vanessa No. Theres no point in both of us interrupting our weekend. It doesnt need two of us.Kirsten Great. See you on Monday. Bye.Vanessa Bye.3.4 Lea
43、ving message Call 1 Hi, Vanessa. Its Ralph again. Sorry, I forgot to ask earlier if you can send me details of next months seminars. Ive got two people who really need some help with spreadsheets and accounting software. I remember you said that you had some computer courses planned. Anyway, send me
44、 details on those and anything else you have coming up. Thanks. Oh. You can email it to me if thats easier. Its R for Ralph. Dot. Hensher. At Henckel. Thats H-E-N-C-K-E-L dot D-E. Thanks. Bye.Call 2 Hello. My name is Maria Monblot. The reason Im calling is that I have a booking for next weeks busine
45、ss breakfast meeting. Im afraid I wont be able to attend but I would like to come to next months instead. I assume it is on the last Wednesday of the month as usual. Please confirm this. Youve already got my number but just in case, its 768 4556.Call 3 Hello. This is Jochen Anderson. I am booked in
46、to run the seminar on design on the 25th. Ive just received the schedule for the day and it appears that I am speaking at nine thirty. That isnt what I agreed with you. We said I would be at eleven and that I would have ninety minutes, not one hour. You ve also described it as a talk but Im giving a
47、 workshop. Please get back to me about this as soon as possible. Ill be in my office between two and five oclock.Call 4 Hi, Vanessa. Its Kirsten. Just to let you know that Jochen Anderson is trying to get hold of you. He left message on my home number to say he isnt happy about the schedule for the
48、25th. I havent got the details with me so I cant help really. Im sorry, but can you call him back? He only needs the time changing and something about title. Im sure one of the other speaker wont mind changing. You know what hes like. See you tomorrow.Call 5 Hello. This is Bryan in security. Im retu
49、rning your call about having the building open on Sunday. Im just calling to say thats fine. Ill be here at midday anyway so itll be OK for three oclock. If theres anything else you can call me any time on my mobile. Its 07786 678 8890.3.5 Taking notes and messagesVanessa Hello, Business Circle Conferencing.Jochen Hello. Can I speak to Kirsten, please?Vanessa Im sorry, shes not here today
