1、Rio Tinto BSC Workflow Administration Guide Rio Tinto IS&T General Working PaperBSC Workflow Admin GuidePrinted 13/02/08 12:17 Saved 24/04/15 15:12 Copyright Rio Tinto - IS&T 2004 Technological Resources Pty Ltd Commercial in ConfidenceVersion 0.1Page: i of 56Table of Contents1. INTRODUCTION.12. MON
2、ITORING .22.1 Daily Activities .42.1.1 SBWP Workflow Administrator Inbox .42.1.2 SWI2_ADM1 Workitems Without Agents .72.1.3 SWPR Workflow Restart After Error.72.1.4 SWI2_DEAD Workitem Deadline Monitoring.102.1.5 SWI2_DIAG Diagnostics of Workitems Containing Errors .162.2 Weekly Activities .192.2.1 S
3、WU3 Automatic workflow customising.192.2.2 SWEQADM Event Queue administration.192.2.3 RSWELOGD Delete Event Trace .232.3 Monthly Activities.232.3.1 SM37 .233. SOLUTIONS TO WORKFLOW ERRORS .253.1 Sales Order .283.2 Capital Commitment Project .283.3 Trip Approval (WS99000113) .303.4 HSE Incident Log (
4、WS99000081).303.5 LMS Cancel Training (WS99000060).303.6 LMS Cancel Training (WS99000071).314. ALERT MANAGEMENT .335. WORKITEMS WITHOUT AGENTS .345.1 Travel Work Items.345.2 Leave Work Items .345.3 HSE Incident Work Items .355.4 HSE Work Area Action Workitems.376. TRACEABILITY MATRIX .40Rio Tinto IS
5、&T General Working PaperBSC Workflow Admin GuidePrinted 13/02/08 12:17 Saved 24/04/15 15:12 Copyright Rio Tinto - IS&T 2004 Technological Resources Pty Ltd Commercial in ConfidenceVersion 0.1Page: ii of 567. WORK ITEM TEXT MATRIX .428. WORKFLOW DETAILS .438.1 WS99000113 Trip Approval .438.2 WS990001
6、14 Trip Expenses .438.3 WS99000121/99000151 Leave Approval.438.4 WS99000095 HSE Action Monitoring.448.5 WS90000022 Employee Termination Notification .448.6 WS90000055 Contract Key Date Notification.458.7 WS90000038 Contract Key Date Monthly Reminder .458.8 WS99000060 Booking Course Participation .45
7、8.9 WS99000090 Purchase Requisition .459. ISSUES LOG .4710. APPENDIX .5110.1 Useful SAP Transactions.5110.2 Tips and Tricks .53Rio Tinto IS&T General Working PaperBSC Workflow Admin GuidePrinted 13/02/08 12:17 Saved 24/04/15 15:12 Copyright Rio Tinto - IS&T 2004 Technological Resources Pty Ltd Comme
8、rcial in ConfidenceVersion 0.1Page: 1 of 561. IntroductionThe document provides an overview of monitoring and supporting workflow. This document discusses in brief, different methods of monitoring workflow, as well as SAP transactions used in workflow monitoring.This is intended for people who are p
9、roviding workflow support to ABS project.The following sections will discuss resolving errors and monitoring performance Monitoring (daily, weekly and monthly) Solution to Errors. Alert Management - WIP Traceability Matrix Issue Log Support ContactsList of useful SAP transactions are provided in the
10、 appendix.Rio Tinto IS&T General Working PaperBSC Workflow Admin GuidePrinted 13/02/08 12:17 Saved 24/04/15 15:12 Copyright Rio Tinto - IS&T 2004 Technological Resources Pty Ltd Commercial in ConfidenceVersion 0.1Page: 2 of 562. MonitoringMonitoring of workflow should be done on a daily, weekly and
11、monthly basis. The following section discusses the steps involved in each time frame.Monitoring proactively allows the administrator to identify errors in the workflows. This is done by running specific reports that identify performance and workflow errors that have an impact on the business process
12、. In order to log as a workflow administrator please follow the instructions in the document provided below.How to log on to SAP with a firefighter role.docUseful transactions to assist you in daily workflow monitoring.Listed below are a number of common tasks that you will use to help you analyse a
13、nd diagnose workflow errors and in daily monitoring.I have attempted to catch a generic group of tasks that can be used to analyse different workflows. When analysing a workflow, the following transactions will help you analyse errors and determine solutions for workflow monitoring. These can be use
14、d to analyse a variety of different workflows and scenarios.PA20 Display HR master data.Useful transaction to help determine if the agent in the workflow you are investigating has the following valid attributes.Infotype 0105 communication In the organisational assignment look for a start and finish
15、date. This will help you determine scenarios where the correct agent is in the workflow but he/she may not be active because their start date may not be till the beginning of the month for example in relation to the execution of the workflow yet the workflow and the position they hold is active.Solu
16、tion Speak to the team leader in the relevant functional area to determine the next step to be taken.Infotype - 0105 communication Check that the user has a valid email address. This is important as the workflow finds the agent who is the holder of a position and then determines the agents email add
17、ress from their HR master data.Solution If there is no email address in the users 0105 infotype, then a service call will need to be raised and assigned to the helpdesk to resolve. Also check this infotype for the position and also the org unit the person belongs too. Use this infotype as a check fo
18、r a SAP username. You will come across scenarios that a user may be active but has no username in SAP.Solution Raise or pass the service call on to the helpdesk so that they may process a SAP username for the user involved.Infotype 2001 Absences Very useful for checking to see if specific leave requ
19、ests dates have been posted. This will help identify when working on leave requests if they have posted correctly into PA20. PTARQ - Display leave requestCrucial transaction to be used to determine a status of leave request. This transaction allows you to look at the workflow by personnel and for ea
20、ch leave request for that person.PO13D Display PositionRio Tinto IS&T General Working PaperBSC Workflow Admin GuidePrinted 13/02/08 12:17 Saved 24/04/15 15:12 Copyright Rio Tinto - IS&T 2004 Technological Resources Pty Ltd Commercial in ConfidenceVersion 0.1Page: 3 of 56This transaction is very usef
21、ul for determining purchasing limits to a position. When analysing a workflow in the PTP area, there will be scenarios where the purchasing limits for a PR for an agent to approve may not be sufficient.Also very useful for determining the relationships for a position. That is who the holder is of a
22、position and and if any acting roles are assigned to this position.As the workflow is positional based with a pre determined $ limit any queries in your analysing will then need to be discussed with the PTP functional team.PPOSE Organisation and staffing display.A key transaction to use when identif
23、ying agents, their position and their relationship in the organisational structure.Also very useful for determining a common scenario of looking for agents in an acting role in a organisational unit.SU01D User maintenanceVery useful for determining if a SAP username exists for a user and if they hav
24、e an email address assigned to the user.SWI5 Workload analysisVery useful for looking into what work items a user has been assigned and also what the user has completed. Once in SWI5 you can drill into the workflow and go to the workflow containers.SWI6 Display workflow objectThis transaction is use
25、d to identify specific workflows for a specific workflow object.Some of the more common business objects used in this transaction to help analyse specific workflow tasks.BOR object typeBUS2009 Purchase requestionsBUS2034 Customer contractBUS 2089 Employee tripABAP class/RIO/ZCL_WF_HSEC_CCIHT_IAL HSE
26、 Incident record/RIO/ZCL_WF_ERM_TIMESHEET ERM Timesheet/RIO/ZCL_WF_MP_ESS_LEAVE RIO MP ESS Leave request/RIO/ZCL_WF_EMP_EXPENSES RIO workflow employeeZ7066 Cockpit display onlyThis is the transaction to use when identifying and analysing EBYDOS document issues.CBIH82 HSE Edit incident action logThis
27、 is the transaction to use when identifying and analysing HSE Incidents.PR05 Travel Expense managerThis is the transaction to use when identifying and analysing expense workflows.Rio Tinto IS&T General Working PaperBSC Workflow Admin GuidePrinted 13/02/08 12:17 Saved 24/04/15 15:12 Copyright Rio Tin
28、to - IS&T 2004 Technological Resources Pty Ltd Commercial in ConfidenceVersion 0.1Page: 4 of 56VA43 Display contractsThis is the transaction to use to when you start to analyse CTC contract workflows.CJ20N Project builderThis is the transaction to use to investigate capital projects for MPA.2.1 Dail
29、y ActivitiesMonitoring on a daily basis ensures that any workflows that have run over a period from the night before have been checked to ensure that the business process they are related to be working as they should.Checking regularly throughout the day also ensures performance and workflow errors
30、are kept to a minimum.Below is a list of reports and transaction that should be run on a regular/daily basis to monitor workflow.2.1.1 SBWP Workflow Administrator Inbox Log on as the workflow administrator (user ID WF-ADMIN) and check the workflow inbox. Action all tasks and notifications as require
31、d. This may involve investigating the workflow. An example of the processing that may be required for a workitem would be to forward it to the correct agent, modify data in the container, or to logically delete it.Step1 Enter transaction SBWPStep2 The business work place now appearsRio Tinto IS&T Ge
32、neral Working PaperBSC Workflow Admin GuidePrinted 13/02/08 12:17 Saved 24/04/15 15:12 Copyright Rio Tinto - IS&T 2004 Technological Resources Pty Ltd Commercial in ConfidenceVersion 0.1Page: 5 of 56Step 3 Highlight the work item you wish to process and investigate from here by taking the work item
33、in this case it is 12976488 and go into transaction SWI1 selection report for work items.This will now take you to investigate the workflow issue. See BelowStep 4 Execute transaction SWI1.Step 5 Begin investigatingRio Tinto IS&T General Working PaperBSC Workflow Admin GuidePrinted 13/02/08 12:17 Sav
34、ed 24/04/15 15:12 Copyright Rio Tinto - IS&T 2004 Technological Resources Pty Ltd Commercial in ConfidenceVersion 0.1Page: 6 of 56Step 6 Go to All Errors under the Extras menu. See belowStep 7The system will display all error messages, as shown below.Rio Tinto IS&T General Working PaperBSC Workflow
35、Admin GuidePrinted 13/02/08 12:17 Saved 24/04/15 15:12 Copyright Rio Tinto - IS&T 2004 Technological Resources Pty Ltd Commercial in ConfidenceVersion 0.1Page: 7 of 56From this example we can see that the infotype 0105 has not been maintained. HR/MP should be notified to sort this issue out.2.1.2 SW
36、I2_ADM1 Workitems Without Agents Execute this transaction to process dialog workitems that do not have an agent. Work though the list of workitems and determine who should be sent each item. Forward the item to the appropriate person, or logically delete the work item if the workflow is no longer appropriate, e.g. if the leave has been approved.See Section Workitems Without Agents for more details on how to process specific workitems without agents.Below is a step by step as to how to delete out a work item.How to delete a workflow work item.doc How to forward a wor
