1、前厅专业术语1. Hotel chain 酒店连锁2. Room Reservation 客房预订3. Advanced Reservation 临时类预订4. Confirmed Reservation 确认类预订5. Guaranteed reservation 保证类预订6. Booking lead time 预订提前期7. Advanced deposit 预付订金8. Full house 满房9. Over booking 超额预定10. Waiting list 等候名单11. Expect arrival list 预期抵店名单12. Add booking 追加预订13.
2、Cancellation 取消预定14. No show 未通知取消又无预期抵店15. Room forecast 房间预测16. Guest history 客史挡案17. Rooming list 团体名单18. Block room 锁房19. Room Type 房间种类20. Standard Room 标准间21. Deluxe Room 豪华间22. Suite 套间23. Handicap 残疾人间24. Adjoining room 相邻房25. Connecting room 相连房26. Room upgrade 房间晋升27. Non-smoking floor 无烟楼
3、层28. Executive floor 行政楼层29. King Size 大床30. Twin Size 双床31. Single 单人32. Double 双人33. Tripe 三人34. Room status 房间状况35. Vacant dirty 空房（脏）36. Vacant clean 空房（干净）37. Occupied 占用房38. Out of order 维修房39. Sleep out 外宿40. Double locked 双锁房41. DND ( do not disturb) 请勿打扰42. Tariff 房价表43. Net rate 净价44. Rack
4、 rate 门市价45. Contract rate 合同价46. Commercial rate 商务价47. Package rate 包价48. Conference rate 会议价49. Group rate 团队价50. Special rate 特殊价51. Discount rate 折扣价52. House use 职员用房53. Complimentary / Free of charge 免费54. Day use 半天用房55. Walk in 无预订散客56. FIT ( Free individual tourist) 有预订散客57. GIT ( Group in
5、dividual tourist) 团散58. Pick up service 接车服务59. Available room 可售房60. Room occupancy 住房率61. Average room rate 平均房价62. EOD (Executive on duty) 行政值班经理63. Check In 入住登记64. Check-Out 结帐离店65. Registration 登记66. Registration card 入住登记单67. Master key 万能钥匙68. Due-in 当日预抵客人（房间）69. Due-out 当日预离客人（房间）70. Early
6、 arrival / departure 提前抵店/ 离店71. Extension stay 延住72. Late check out 逾时退房73. Message 留言74. Meal coupon 餐券75. ABF (American breakfast) 美式早餐76. BBF (British breakfast) 英式早餐77. CBF(Continental breakfast) 欧陆式早餐78. OBF（Oriental breakfast）中式早餐79. Cash 现金80. Credit card 信用卡81. Check / Cheque 支票82. Traveler
7、 Cheque 旅行支票 83. Voucher 结算单84. COD (cash on departure) 离店时付费85. Direct billing 挂帐86. House credit limit 赊帐限额87. Master folio 总帐单88. Skipper 逃帐者89. Money Exchange 外币兑换90. Lost and found 失物招领91. TBA ( to be advised ) 待通知92. IDD ( International direct dial ) 国际长途直拨电话93. DDD (domestic direct dial) 国内长途直拨电话前厅专业术语94. Travel agency 旅行社95. Tour leader 领队96. Regular guest 常客97. Adjustment 调整98. EOD (Executive on duty) 行政值班经理
