1、统冠企业管理有限公司 1快递常用语言中英文对照版词汇篇：快递公司：express company快递员：courier personal始发地：departure发件人：shipper Please tell me the name of shipper.收件人：consignee电话号码： phone number姓名：name Put your name here. Writer down your name here. 地址：address 注：英文地址的书写原则：从最小的单位写到最大的单位Example： 上海市徐汇区肇嘉浜路 1065 号 2402 室Room 2402, No. 1
2、065, Zhaojiabang Road, Xujiahui District, Shanghai运单：waybill/ shipping order air transport waybill （航空运单） 签名：Sign your name! signature 首重：preset weight续重：extra weight查扣：confiscate贵公司、贵部门：your company上门取件：door-to-door collection and delivery service for customers姓氏+先生、小姐：Mr. Mrs. 注：英文人名的构成，怎样区分姓和名英文人
3、名名在前，姓在后怎么辨别姓氏：Monica White （White 是其姓氏）零公里速递服务平台：Infinite Express Service Platform统冠企业管理有限公司 2常用语句篇：您说、请讲。Please.是的，嗯，知道，明白。En, I got it.还请您阅读一下。Please read it.打扰一下，请您在这里签个字。Excuse me，please sign your name here.请让我来帮您包装快件吧？Let me pack your parcel. 真是对不起，刚才搞错了，我马上更正，请您谅解。I am really sorry. I made a
4、mistake. I will correct it now, please take my apology.谢谢您的信任，我们会准时将所寄物品送至收件方，打扰您了。Thanks for your trust; we will deliver your parcel to the consignee on time. 谢谢您了，总是承蒙关照，希望下次再为您服务。Thank you very much for your past kindness. We look forward to serving you next time. 对不起，非常抱歉，这种（类）液体属于易燃液体，是航空违禁品，不能
5、收寄，请您谅解I am afraid/ really sorry that this (this kind of) liquid is flammable，so that it is prohibited on the airplane. Please understand that we cannot collect and send it.对不起，非常抱歉，这种（类）粉末会被认为是违禁品而被有关部门查扣，不能收寄，请您谅解I am afraid/ really sorry this (this kind of) powder will be confiscated by the autho
6、rities concerned as forbidden objects. Please understand it cannot be delivered.非常抱歉，这种类物品在运输过程中可能存在安全隐患，不能收寄，请你谅解I am really sorry this kind of article cannot be collected and delivered for the safety concern in transit. Please understand that. 接电话：Ask a phone callHello, this is * speaking from * e
7、xpress company. May I speak/ talk to *?注：接电话时介绍自己要用：This is * speaking.统冠企业管理有限公司 3May 这里做情态动词表示请求。打扰了，我是某某公司快递服务人员，前来收件、派件Excuse me, I am * from * express company. I am here to take your parcel/ to deliver you parcel.您好，打扰您了，我是某某公司快递服务人员，现在为您派件，但不知道您的具体位置是在哪里？Sorry to disturb you. I am * from * exp
8、ress company. I am going to deliver your parcel, but I dont know your exact address, can you tell you?您好，打扰您了，我是某某公司快递服务人员，您是在某某大厦 A 座某楼吗？Sorry to disturb you. I am * from * express company. Are you on the second floor, Tower A, * Building? 注：英文楼层表述需用序数词，比如八楼就说 eighth floor. 序数词口诀：基变序，有规律词尾加上 th 一二三
9、，特殊记。词尾字母 tdd ， (第一、二、三分别是 first second third)八减 t ，九减 e 。( 第八、九分别是 eighth ninth)f 要把 ve 替 ， （five 第五：fifth）ty 把 y 变成 i， （twenty 的序数词是 twentieth）记住 th 前有个 e。很高兴与您通话，某某小姐、先生It is my pleasure to talk with you/ have this phone call.不好意思，我马上到您那里派件，请您稍等Please take my apology and hold on a few minutes, I
10、will deliver your parcel in no time. 您好，我是某某快递公司快递人员，我是来给某某先生小姐收派件的。Hello, I am the courier/ delivery personal from * express company. I am here to take Mr. /Mrs. *s parcel.您好，我是某某快递服务人员，让您久等了!Hello, I am the delivery service personal from * company. Thanks for your waiting. /I am sorry to keep you
11、waiting for so long.对不起，麻烦借过一下. Excuse me. 某某先生、小姐，这是您的快件，请确认一下。Mr./ Mrs. *, this is your parcel express, please sign your name. 统冠企业管理有限公司 4某某先生、小姐，麻烦您在这里签收，谢谢。Mr./ Mrs. *, please sign your name here. Thank you.请您和寄件客户再联系确认一下好吗Will you reconfirm the parcel with your shipper, please?某某先生、小姐，这是您要寄的快件
12、吗Mr./ Mrs. *, is this your express parcel to be delivered?请您填写运单。Excuse me, please finish/ fill the waybill.请问运单填写好了吗Did you finish the waybill?某某先生、小姐，为了对您负责，请允许我帮您确认一下包装内的物品，数量或内包装是否完好，以免有什么遗漏Mr. / Mrs. *, in order to be responsible for you, please allow me to check whether the quantity of the par
13、cel is correct or the package is sound in case something is left out. 统冠企业管理有限公司 5不能使用以下语言：You cannot say:你家这楼怎么这么难爬It is hard to climb your stairs.运单怎么还没有准备号，我很忙You havent got ready for the waybill yet. You know I am very busy.每次到您这里都耽误我好多时间，您看，今天又是这样It always took a lot of time to get your place.
14、See? It is always the same. 你怎么这么笨，都交过您很多次了，还要问如何填写运单You are so slow. I have told you so many times about how to fill the waybill. Why you asked me again?您们公司到底在哪里，我的腿都要跑断了，还找不到Where is your company on earth? I couldnt find it even if I ran off my legs.我们公司不是为你家开的，说怎么样就怎么样You are not my boss. It is
15、not up to you to tell me how to do my job.嫌贵，就别寄了You can leave your parcel if you think it is so expensive.我没时间，自己填写I have no time. Youd better fill it by yourself.找领导去，你找我没用。要解决就找领导去Go and find my boss. It is in vain to ask me. You have to ask me boss if you want to solve this problem.有意见，告去，你可以投诉，尽管去投诉好了If you have any opinions or suggestions, you can complain. Go ahead, I dont mind.
