1、1Test 9Part 1Subject: Presentation skills seminar Dear JohnI would like to attend a seminar on presentation skills on 9th June. Since my job involves making presentations to customers very often, this seminar will be quite helpful.Could you tell me whether it is possible to take a day off work to at
2、tend the seminar?ThanksAngelaPart 2Report on recent developments in the market of sports goodsIntroductionThis report aims to assess current and future situation in sports goods market.FindingsAt present, our greatest market is in North America, where we sell 44% of our goods, followed by Europe (26
3、%), South America (19%) and Asia/pacific(11%).Compared with other rival stores, we were the second largest retailer with a turnover of $ 60 million in 2002, and the third in 2001 with a turnover of $40 million. We are the only company which succeeded in increasing its turnover in 2002.Recommendation
4、Based on the current situation, it is decided that we will change our present sales distribution in 2003. We intend to increase our turnover in Europe by 4% with 6 new sores, in Asia/pacific by 3% with 4 new stores and in South America by 4% with 3 new stores. All these changes should boost our turn
5、over by 15% in 2003 and thus make us the greatest retailer in the market.Test 10Part 1Subject: Talk Next FridayDear Mrs JayI would like to give the talk suggested by you and I think 10:30am on 7th December, after the briefing meeting, would be the perfect time.Required equipment: -Overhead projector
6、 -Flipchart with PensPlease give me some information about the participants.2Part222 April 2010Dear Ms Brown,Subject: Enquiry about new premisesWith reference to your advertisement in the latest issue of #, we are writing to ask for more information about the new premises.First, could you please tel
7、l us which other firms are in the area, and what the sizes of the units available are for rental?Next, regarding the financial help mentioned, could you inform us who would qualify for it and how to apply?Besides, we would like to know the skilled labour costs compared with other areas.Finally, we w
8、ould be grateful if you could send us the information pack to our address.We are looking forward to hearing from you soon.Yours sincerely,David LeeTest 11Part 1To: Jane LeeForm: Mary WangDate: 21 November 2002Subject: LatenessMs Lee,I have noticed that you often arrive late for work, especially on M
9、onday mornings and your colleagues are starting to complain about that. I will make it a disciplinary matter unless this habit changes. Please come and see me tomorrow at 9a.m. in my office.Thank youPart 23Report on Customer complaintsIntroductionThis report sets out to present the reasons for custo
10、mer complaints in 2002.FindingsThe number of customer complaints was 300 in January 2002 which rocketed to 540 in February because of the computer systems breakdown. However, it fell to 230 in March because an improved order system was introduced.The reasons behind this were analysed as below:1.The
11、complaints about incorrect orders accounted for 16 percent, which were fewer in March.2.The complaints about non-quality products took up 28 percent. The company is recruiting extra staff to check every item before it is delivered.3. Delivery time is too long, about which 56 percent of complaints we
12、re received. RecommendationIt is suggested that the company use its own courier services apart from postal service to reduce delivery time so as to enhance the whole level of customer satisfaction.Test 12Part 1Dear colleagues,I would like to tell you that there will be a visit from health and safety
13、 inspectors on Monday, 1st July from 9 a.m. until 15p.m. The inspection has something to do with our quality management certificate. Everyone is requested to tidy up their workplace.RegardsPart 2Report on efficiency of different advertising methodsIntroductionThis report aims to evaluate different a
14、dvertising methods our company is currently using.FindingsIt was found that direct mails to customers did not achieve the expected results because not many people read them.The number of potential customers who learnt about our company from its website is likely to increase due to the new links to t
15、he sites of some wholesalers.4In addition, printed advertisements are very effective particularly those in specialized magazines.ConclusionIt can be concluded that radio and magazine advertisements have better value for money.RecommendationsIn spite of the high annual costs for radio advertisement,
16、it is suggested that we continue using this method because most customers were reached by it.It is advisable to give up billboard advertising owing to expected increase in prices.It is also proposed we try to advertise in more magazines with big readership. Test 19Part 1Dear all/colleagues,Please no
17、te that the computer system will be closed down next Wednesday at 11 oclock. The system will be down for about two hours. Would you please make sure that you have saved all your documents/work. The upgraded system will run on a latest fastest server.(Regards/Best wishes)YanhongPart 2Report on Recrui
18、ting More Staff IntroductionThe aim of this report is to explain why our department needs more staff.Findings(The main reasons are summarized below.)According to the latest statistics/table the number of ordered units increased by 200,000/ doubled from 2001 to 2003. But the number of staff only rose
19、 from 50 to 55 in our department.Besides, it is announced that we just landed a big order from an international company and annual holiday increases to five weeks per year, which means we will have not enough staff/personnel/labour to deal with the high level of orders. What is worse, owing to the l
20、ack of staff/ the shortage in staff, we delayed in delivering some order.5RecommendationBased on the findings above, it is recommended that we recruit new staff as soon as possible so as to be able to finish all the orders in time and satisfy all of our customers.Test 20 Part 1Dear all,We are having
21、 a sales meeting to discuss the sales targets for next quarter. You are requested to prepare the sales report on the areas in your charge. Also please let me know in advance if you have difficulty in attending the meeting. Thanks YanhongPart 2Report on the Level of Staff SatisfactionIntroductionThe
22、purpose of this report is to assess the level of staff satisfaction with working conditions and suggest possible improvements.Findings(The key findings are outlined below.) Our staff are quite satisfied with our pension scheme and the subsidized canteen. There is a demand for more flexible working h
23、ours because the lack of childcare facilities./ the long distance they have to travel to work everyday. Some of the offices are small, leading to ventilation problem. Staff think there isnt enough paid holiday.ConclusionPoor working conditions will reduce the level of job satisfaction and lead to hi
24、gh staff turnover and work inefficiency.RecommendationsIt is therefore suggested that we adopt a flextime scheme, move to some bigger offices and offer more paid holidays. With these done, our staff will be highly motivated, more energetic, and more committed to the work, which will bring high productivity for the whole company.
