1、1HotelEnglish for Front Office Dept.前厅部常用英语1、Good morning/ Good afternoon /Good evening !早上好/下午好/晚上好!2、Welcome to Ravi Shinger International Hotel 下午好！欢迎光临诺威香卡国际酒店。3、How may I help you ?请问有什么可以帮到您？4、May I know your name ,please ?请问贵姓？5、Do you have a reservation with us？请问您预订了房间了吗？6、Ill check our roo
2、m availability 我来查一下是否有空房间。7、Just a moment ,Please 请稍等8、Im sorry. We have no record of a booking in your name.对不起，我们没有以您的名义预订的房间记录。9、We have standard rooms, single rooms, Garden suite and presidential suite.我们有标间、单人间、花园套房及总统套房。10、How long do you plan to stay?请问您预计住几天？11、May I see your passport ?我能看一
3、下您的护照吗？12、Your room charge for one night is RMB*,sir/madam.先生/女士，您一晚的房费是*元13、The room charge is include two breakfast.房价包含两份早餐。14、please pay RMB300 as deposit 请支付 300元作为押金。 15、How would you like to make the payment, in cash or by credit card?请问您打算如何付款？现金支付还是信用卡？16、If you need the room service ,pleas
4、e dial8800.如果您需要客房送餐，请拨 8800.17、We hope you enjoyed your stay .希望您在这儿住的愉快。18、May I have your room key ,please ?请把房卡给我好吗？19、Just a moment ,please .Ill draw up your bill for you。请等一下，我帮你您结算账单 20、May I take a print of the card ,please?请让我划印一下您的信用卡，好吗？21、Could you please sign here ,please ?请您在这里签名，好吗？22
5、、Here is your card and your receipt .这是您的卡和收据。23、Have a nice trip .祝旅途愉快！24、May I know what is wrong ?请问有什么问题吗？25、I beg your pardon .请再说一次。26、I will speak to our manager about it.我会向我们经理报告这件事情。27、I will check it with the department concerned .Would you mind waiting for a minute ?我跟相关部门联系一下。请你等一分钟好吗？
6、。28、I will correct your bill.我来把您的账单改过来。29、We look forward to serving you again .我们期待能再次为您服务。30、Heres your room, Mr. Johnson .After you .这是您的房间，约翰逊先生。您先请。31、It is open from 9 a.m. to 11 p.m.它的营业时间是早上 9点到晚上 11点。32、You can call the housekeeping if you need laundry service，the number is 0.如果您需要洗衣服务，可以打
7、电话给房务中心,号码是“0” 。33、You can call the front desk directly if you need a taxi . the number is 8106.如果您需要出租车，可以直接打电话给前台,号码是 810634、If there is anything I can do for you , please call me .如果有什么我能为您效劳的，请给我打电话。35、Could you hold the line ,please ?请不要挂断电话，好吗？36、Breakfast is served from 7:00 to 10:00， on the
8、first floor 早餐是从上午 7点到 10点供应,在一楼西餐厅。37、At what time can we expect you ?您几点光临呢？38、Im afraid another guest is using it .I will bring it to your room as soon as its 2available ,will that be all right ?恐怕另一位客人正在使用。我会尽快送到您房间去，可以吗？39、Please dial 8first ,then the room number .您打房间号码，请在房号前加“8” 。40Please go
9、through the formalities for extending your stay.请您办理一下续房手续。41Let bellboy lead you to your room.让行李员送您上去。42.The room isnt cleaned completely. Please have a rest in sofa.房间暂时未打扫出来，请您在沙发上休息一会。43Do you need bellboy take your baggage?您需要行李员为您搬运行李吗？44、May I know your room number?我可以知道您的房号吗？45、At what time
10、 shall we call you ，sir?您需要几点钟叫醒呢，先生？46、For IDD line ,please dial 9 first ,then the country code ,area code and telephone number .拨打国际长途电话，请先拨 9，然后再拨国家代码，区号和电话号码。47、For IDD line, the charge is RMB8 per minute.国际长途每分钟 8元。48、For DDD line, the charge is RMB 0.7 per minute .国内长途每分钟 7毛钱。50、We have sauna/
11、massage /foot massage/ service, on the third floor. 我们三楼提供桑拿、按摩、足浴等服务。51、We offer this service in our hotel.我们酒店提供此项服务。52、You can take a sauna bath there.您可以在那洗桑拿浴。53、Im terribly sorry to hear that .听到这样的事情，我真是非常遗憾。54、I will contact with engineer to repair it .我马上联系工程师将它修复。English for Housekeeping D
12、ept.客房部常用英语1、You can call the housekeeping if you need laundry service.如果您需要洗衣服务，可以打电话给房务中心。2、You can call the front desk directly if you need a taxi .如果您需要出租车，可以直接打电话给前台。3、Thank you for waiting 让你久等了4、I will check with my supervisor.我得请示主管。 （常用于回应客人的特殊要求）5、Could you hold the line ,please ?请不要挂断电话，好
13、吗？6、Housekeeping . May I come in ?我是客房服务员，可以进来吗？7、May I do your room now ?我现在可以清理您的房间吗？8、What time would be better for you ?您什么时间合适呢？9、You can call the housekeeping when you want your room done ?当您需要清理房间时，可以给房务中心打电话。10、Housekeeping .May I collect your laundry .客房服务员，我可以收您的送洗衣物了吗？11、Im afraid its too
14、 late for todays laundry .现在恐怕已经过了今天的洗衣时间。12、Breakfast is served from 7:00 to 10:00. 早餐是从上午 7点到 10点供应。13、Im afraid another guest is using it .I will bring it to your room as soon as its available ,will that be all right ?恐怕另一位客人正在使用。我会尽快送到您房间去，可以吗？14、I will contact with engineer to repair it .我马上联系工
15、程师将它修复。15、Im afraid the line is busy now. Would you like to try again?电话正占线。你愿意稍等一下，让我再试一次吗？16、At what time shall we call you ，sir?您需要几点钟叫醒呢，先生？17、Please dial 8 first ,then the room number. 请在房间号前加拨 8（内线拨打房间）.18、For IDD line ,please dial 9 first ,then the country code ,area code and telephone number
16、 .拨打国际长途电话，请先拨 9，然后再拨国家代码，区号和电话号码。19、Just a moment, I will send an attendant to your room .请稍等，我将让一个服务去您的房间。3English for Food & Beverage Dept.餐饮部常用英语1.English of Chinese Restaurant中餐 1How many, please?请问几位？2、This way , please .这边请。3、A waiter /waitress will come soon to take your order .服务员很快会来为您写菜单。
17、4、It looks good ,smells good and tastes good .这道菜色、香、味俱全。5、Why not try the.?要不要试试呢？6、Which brand of milk / beer/ cigarettes/wine/would you prefer ?你喜欢什么牌子的牛奶/啤酒7、It may take about 15 minutes 可能需要 15分钟。8、Its crisp/tasty/tender/clear/strong/spicy/aromatic它很酥脆/可口/鲜嫩/清淡/浓烈/辣/香味扑鼻。9、Here is * for your or
18、der, please enjoy it.这是您点的菜，请慢慢享用。10、Here is your bill.这是您的帐单。English of Western Restaurant西餐：1、Welcome to our restaurant.欢迎光临本餐厅。2、 Do you have a meal voucher / breakfast voucher?您有早餐券吗？3、Would you like coffee or tea?您想要咖啡还是茶？4、This way please. Would you like sitting by the window?这边请，您想坐在窗边吗？5、May
19、 I take this plate away?我可以收掉这个盘子吗？6、What kind of egg style would you like?请问您的鸡蛋需要什么样的形式？7We have pan-fried egg, scramble egg, boiled egg, poached egg.我们有煎蛋、炒蛋、煮蛋、荷包蛋。8Would you like one side or two sides?您是要单面还是双面？（煎蛋）9、How would you like the steak rare, medium, or well done?您喜欢几成熟的牛排，是生的，5 分熟，还是全
20、熟？ 10、What kind of sauce would you like?您需要配什么汁？11、Would you like one glass of red wine with your steak?您的牛排需要配杯红酒吗？12、Would you like a vegetable salad or a fruit salad?你要蔬菜沙拉还是水果沙拉？13、Here is * for your order, please enjoy it.这是您点 菜，请慢慢享用。14、Weve got a choice of.我们今天可供选择的有.15、How about some refresh
21、ments?来点点心怎么样？16、I would recommend some.我推荐一些.17、It may take about 15 minutes 可能需要 15分钟。18、The food is best eaten while hot. Please enjoy your meal.这道菜最好趁热吃，请慢用。19、Would you like to put that on your hotel bill?您准备把费用记到您的饭店总帐上吗？20、Here is your bill.这是您的帐单。21、Im going to kitchen to tell the chef to hu
22、rry right away.我马上去厨房催厨师们快一点。其他1Id like to book a double room for Tuesday next week下周二我想订一个双人房间。2Whats the price difference？两种房间的价格有什么不同？3A double room with a front view is 140 dollars per night，one with a rear view is15dollars Per night.一间双人房朝阳面的每晚 140美元，背阴面的每晚 115美元。4I think Ill take the one with
23、a front view then我想我还是要阳面的吧。5How long will you be staying？您打算住多久？6Well be leaving Sunday morning我们将在星期天上午离开。7And we look forward to seeing you next Tuesday我们盼望下周二见到您。8Id like to book a single room with bath from the after-noon of October 4 to the morning 4of October 10我想订一个带洗澡间的单人房间，10 月 4日下午到 10月 1
24、0日上午用。9We do have a single room available for those dates我们确实有一个单间，在这段时间可以用。10 What is the rate， please？请问房费多少？11The current rate is 50 per night现行房费是 50美元一天。12 What services come with that？这个价格包括哪些服务项目呢？13That sounds not bad at all Ill take it听起来还不错。这个房间我要了。14 By the way， Id like a quiet room away
25、from the street if the is possible顺便说一下，如有可能我想要一个不临街的安静房间。15Welcome to our hotel欢迎光临。16So you have got altogether four pieces of baggage？您一共带了 4件行李，是不是？17 Let me have a check again让我再看一下。18The Reception Desk is straight ahead接待处就在前面。19After you， please你先请。20Excuse me， where can I buy some cigarettes
26、？劳驾。我到哪儿可买到香烟？21There is a shop on the ground floor一楼有个商店。22It sells both Chinese and foreign cigarettes在那儿可买到中国香烟和外国香烟。23Can I also get some souvenirs there？也可以买到纪念品吗？24There is a counter selling all kinds of souvenirs有个柜台出售各种各样的纪念品。25Excuse me，where is the restaurant？劳驾，请问饭厅在哪儿？26We have Chinese r
27、estaurant and a westernstyle restaurantWhich one do you perfer我们有中餐厅和西餐厅，你愿意去哪个？27Id like to try some Chinese food today今天我想尝尝中国菜。28I want a double room with a bath我要一间有浴室的双人房。29How much a day do you charge？每天收费多少？30It is hundred yuan a day including heating fee， but excluding service charge一百元一天，包括
28、供暖费但不包括服务费。31Its quite reasonable收费十分合理。32How long do you intend to stay in this hotel？您准备住多久？33Have you got through with the checkin procedure？你是否已经办妥住宿登记手续？34 Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning？我能为我的朋友预订一间单人房吗？他将于明天早上到达上海。35Would you mi
29、nd filling in this form and pay a hundred yuan in advance for him请填好并预付一百元钱。36This is a receipt for paying in advancePlease keep it这是预付款收据，请收好。37Have you any vacant（spare） room in the hotel？旅馆里有空余房间吗？38Sorry， we have no vacant（spare） room for you But I can recommend you to the Orient Hotel where you
30、 may get a spare room对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。39Good afternoon， my room number is 321Any mail for me？下午好！我的房号是 321。有我的信吗？40YesYou have two letters and one telegram， also a message was left by a lady before one hour有的。您有两封信和一封电报，一小时前有一位小姐来电话留言给您。41Ill mail a letter to USAby airmail我要寄一封航空信到
31、美国。42How much do I have to pay for you？我要付多少钱？43A letter generally mails to AmericaEuropeAfrica by airmail First 20 grams is 20 yuan通常一封寄到美国、欧洲、非洲的航空信，20 克收费 20元。44Yes， we do have a reservation for you对了，我们这儿是有您预订的房间。45Would you please fill out this form while I prepare your key card for you？请您把这份表填
32、好，我同时就给您开出入证，好吗？46What should I fill in under ROOM NUMBER？“房间号码”这一栏我该怎么填呢？547Ill put in the room number for you later on过会儿我来给您填上房间号码。48You forgot to put in the date of your departure您忘了填写离店日期了。49And here is your key，MrBradleyYour room number is 1420给您房间的钥匙，布拉德利先生。您的房间号码是 1420。50It is on the 14th fl
33、oor and the daily rate is90房间在 14层，每天的房费是 90美元。51 Please make sure that you have it with you all the time请务必随时带着它。52 My business negotiation has progressed much more slowly than I had expected我的业务谈判进行得比我原先预料的慢了许多。53 I wonder if it is possible for me to extend my stay at this hotel for two days我想知道是否
34、可以让我在这儿多呆两天。54Ill take a look at the hotels booking situation我来查看一下本店房间的预订情况。55Im glad that well be able to accept your extension request很高兴我们有办法接受您延长住宿的要求。56 But Im afraid that it will be necessary for us to ask you to change rooms for the last two nights不过，恐怕最后两天我们得请您搬到别的房间去。57 We have already let
35、 your room to another gentleman我们已经把您住的房间租给了另外一位先生。58 Thats no problem at all没问题。59Is this everything， sir？这是全部东西吗，先生？60Heres the light switch这是电灯开关。61Heres the closet and theres the bathroom这儿是壁柜。这儿是洗澡间。62 Will there be anything else， sir？还有什么事吗，先生？63 Well，if you need anything else，please call room
36、 service噢，如果你有什么事，请叫房间服务。64 Let me help you with your luggage我来帮您拿行李。65Its very kind of you to do so你这样做使我很感激。66Whats your room number， please？请问您的房间号码？67 And by the way， could I have a look at your room card？顺便问一句，我可以看一下您的房卡吗？68How do you like this room？您觉得这个房间怎么样？69Its also quite spacious房间也很宽敞。70
37、 Do you mind if I put your luggage by the wardrobe？我把您的行李搁在衣柜旁边好吗？71By the way， could you tell me about your hotel service？顺便问问，你能不能给我讲一下宾馆服务的情况？72Is there any place in the hotel where we can amuse ourselves？旅馆里有娱乐场所吗？73If you want to take a walk， you can go to the garden如果您想散步，可以去花园。74There is a re
38、creation centre on the ground floor在一楼有个娱乐中心。75 You can play billiards，table tennis，bridge，and go bowling您可以去打打台球、乒乓球、桥牌和保龄球。76Is there a place where we can listen to some music？有听音乐的地方吗？77 There is a music teahouse where you can enjoy both classical music such as Beethoven，Mozart，Liszt，and mode rnm
39、usic，while having some Chinese tea or other soft drinks有个音乐茶座，您可以一边欣赏古典音乐，如贝多芬、莫扎特、李斯特的乐曲和现代音乐，一边品尝中国茶和软饮料。78 Would you please tell me the daily service hours of the dining room？请告诉我餐厅每天的服务时间，好吗？79From 700 amtill 1000 pmnearly serving all day long从早上七时一直到晚上十时，几乎全天供应。80 When will the bar and cafe ope
40、n？酒吧和咖啡馆什么时间开放？81From 300 pmtill midnight从下午三点到晚上十二点。82Does the guest house offer any other service？宾馆里还有哪些服务项目？683We have a barber shop， a laundry， a store， post and telegram services，a newspaper stand，a billiard，table tennis， video games and so on我们有理发室、洗衣房、小卖部、邮电服务、报刊供应柜、弹子房、乒乓球和电子游戏。84Its jolly
41、good！这太好了！85And where can I have my laundry done？脏衣服送到哪里去洗？86MadamWhat can I do for you？夫人。我能为您做些什么？87Im looking for a man whose name is John我在寻找一位男士，他的名字叫约翰。88Could you tell me his room number， please？请问他的房间号码是多少？89I suppose it is 735我想他的房间号码是 735号。90By the way， please show me where the lift is？顺便请
42、指点我电梯在什么地方？91I need some information about touring Hangzhou我想了解关于游览杭州的情况。92 There are two trains going to Hangzhou every morning，No49 and No79每天早晨有两列火车到杭州，49 次列车和 79次列车。93What time does this train leave？这列火车什么时间发车？94 Could you get me two tickets for tomorrow here？你能否在这儿卖给我两张明天的车票？95Im looking for a
43、friend， MrBrown Could you tell me if he is in the hotel？我在找一位朋友，布朗先生。你能告诉我他是住在这个饭店吗？96Just a minute，pleaseIll see if he is registered请稍等片刻，我看看他是否登记了。97They are in suite 705 Let me phone him他们住在 705号套房，我来给他打电话。98MrBrown said hes waiting for you in his room布朗先生说他在房间里等您。99HousekeepingMay I come in？我是客房
44、的，可以进来吗？100When would you like me to do your room，sir？您要我什么时间来给你打扫房间呢，先生？101You can do it now if you like如果您愿意，现在就可以打扫。102I would like you to go and get me a flask of hot water我想请你给我拿一瓶开水来。103Im sorry that your flask is empty很抱歉您的水壶空了。104May I do the turn-down service for you now？现在可以为您收拾房间了吗？105Oh，
45、thank youBut you see，we are having some friends over噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。106Could you come back in three hours？你能不能过 3小时再来整理？107Certainly，madamIll let the overnight staff know当然可以，女士。我会转告夜班服务员。108Would you tidy up a bit in the bathroom？请整理一下浴室好吗？109Ive just taken a bath and it is quite a mess now我
46、刚洗了澡，那儿乱糟糟的。110Besides，please bring us a bottle of just boiled water此外，请给我们带瓶刚烧开的水来。111Its growing darkWould you like me to draw the curtains for you？天黑下来了，要不要我拉上窗帘？112Is there anything I can do for you？您还有什么事要我做吗？113Im always at your service乐意效劳。114Excuse meHave you any laundry？对不起，请问有没有要洗的衣服？115Th
47、e laundry man is here to collect it洗衣房服务员来这儿收要洗的衣服了。116If you have any，please just leave it in the laundry bag behind the bathroom door如果您有衣服要洗，请放在浴室门后的洗衣袋里。117Please tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，水洗，干洗或缝补，还要写明何时需要取衣服。118What if there is any laundry da
