1、1外贸秘诀老外不回邮件 怎么治他 分析下原因,一般情况下我会再写封追踪信给他:Hope you are fine, my friend.It is regret that I havent receive any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. As we dont want to lost a good customer like you!If there is anything we
2、 can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you.如果客人还没有回信,一周后再问客人不回信的真实原因.(一般情况 ,70%的客人会告诉你他的原因)Glad to contact you again!Have you kindly check my offer? Hope they are workable for your market! Sorry that we still dont receive any information from
3、 you. I would apprreciate for your any comment about our offer, including price, quality, sercive. No matter if it is positive answer, It is great help for us to meet your requirement.Waiting for your favorable reply soon!之后的日子里,可以尝试新产品的报价,刺激下客人的神经.我通常是这样写的：good day!my quotation of digital photo fra
4、me you might have received and considerated. could you kindly advise your comments at your earlier convenience? if the products isnot your are expecting,pls advise me your details requirement, i will re-offer asap.i am of service at any time!但是，不同的客人，我会变换着写邮件，让客人知道我们公司，产品的存在我不会把客人缠得太紧，约十来天给他一封邮件我通常这
5、样回复的：Dear *,Wish you have a nice day!May I ask whether you have received my quotation?Now I am sending it again,if you have any other ideas.Please feel free to contact me.We will do much better if you can give any advices to us.I am waiting for your reply ASAP.Best regardsWennie但是，想成功可不是容易的事情dear si
6、rhave you received our quotation of ., if you have any further question,please dont hesitate to contact us.we are waiting for you comment about our quotation.we hope that we can establish a good business relationship with you in the nearest future.your prompt reply will be appreciate.回复 A：直接去函敦促 Dea
7、r Hugo Chu, Wish everything well with you and your esteemed company ! We are in receipt of your letter dated Aug 10 , and as requested was expressed you 3 catalogues for our refrigeration goods . We hope they will reach you in due course and will help you in making your selection . Wish we will prom
8、ote business as well as friendship! Best wishes ! Kevin 回复 B： 先写邮件问清情况。本人觉得先写邮件问清情况，简单的询问，如 HAVE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU? 再问何时开 L/C 或汇订金过来.如客户没回复，那你应该(很有必要)打个电话过去问清情况。是价格问题还是临时发生改变? 客户是中间商，还在等最终客户的确认？还是其它问题？然后根据情况做一些措施看能否挽回这一张订单。 Dear Sir, Good morning! Hope yo
9、u have got a 2wonderful weekend! For several days no news from you, my friend. Now I am writing for reminding you about our offer for item of * dated * * * according to your relative inquiry. Have you got (or checked) the prices or not? ( You can add some words to introduce your advantage of your pr
10、oduct or something else to attract the customer). Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on severice of you in near future. Looking forward to your prompt response, Thanks and best regards, Yours Faithfully Kevin 回复 C：如果仍然没有回音的话，可以
11、在一、两个月后再写一封信。 Dear Sir, Now I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with comptetitive prices as per your request. By the way, how about your order (or business) with item *? If still pending I would
12、like to offer our latest prices to promote an opportunity to cooperate with each other. Thanks and best regards, Kevin一.价格客人询价1.Will you please let us have an idea of your price?2.Are the prices on the list firm offers?3.How about the price/ How much is this?我们报价4.This is our price list.5.We dont gi
13、ve any commission in general.6.What do you think of the payment terms?7.Here are our FOB prices. All the prices in the lists are subject to our final confirmation.8. In general, our prices are given on a FOB basis.9.We offer you our best prices, at which we have done a lot business with other custom
14、ers.10.Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP?11.This is the pricelist, but it serves as a guide line only. Is there anything you are particularly interested in?客人还价12.Is it possible that you lower the price a bit?13.Do you t
15、hink you can possibly cut down your prices by 10%?14.Can you bring your price down a bit? Say $20 per dozen.15.Its too high; we have another offer for a similar one at much lower price.16.But dont you think its a little high?17.Your price is too high for us to accept.18.It would be very difficult fo
16、r us to push any sales it at this price.19. If you can go a little lower, Id be able to give you an order on the spot.20.It is too much. Can you discount it?拒绝还价21.Our price is highly competitive./ this is the lowest possible price./Our price is very reasonable.22.Our price is competitive as compare
17、d with that in the international market.23.To tell you the truth, we have already quoted our lowest price.24.I can assure you that our price if the most favorable. A trial will convince you of my words.325.The price has been cut to the limit.26.Im sorry. It is our rock-bottom price.27. My offer was
18、based on reasonable profit, not on wild speculations.28.While we appreciate your cooperation, we regret to say that we cant reduce our price any further.接受还价29.Can we each make some concession?30.In order to conclude business, we are prepared to cut down our price by 5%.31.If your order is big enoug
19、h, we may reconsider our price.32.Buyer wish to buy cheap and sellers wish to sell dear. Everyone has an eye to his own benefit.33.The price of his commodity has recently been adjusted due to advance in cost.34. Considering our good relationship and future business, we give a 3% discount.二.订单客人询问最小单
20、数量35.Whats minimum quantity of an order of your goods?询问订货数量36.How many do you intend to order?37.Would you give me an idea how much you wish to order from us?38.When can we expect your confirmation of the order?39.As our backlogs are increasing, please hasten the order.40.Thank you for your inquiry
21、. Would you tell us what quantity you require so that we can work out the offer?41.We regret that the goods you inquire about are not available.客人回答订单数量2.The size of our order depends greatly on the prices.43.Well, if your order is large enough, we are ready to reduce our price by 2 percent.44.If yo
22、u reduce your price by 5, we are going to order 1000sets.45.Considering the long-standing business relationship between us, we accept it.46.This is a trial order; please send us 100 sets only so that we may test the market. If successful, we will give you large orders in the future.47.We have decide
23、d to place an order for your electronic weighing scale.48.Id like to order 600 sets.49.We cant execute orders at your limits.感谢下单50.Generally speaking, we can supply form stock.51.I want to tell you how much I appreciate your order.52.Thank you for your order of 100 dozen of the shirts. We assure yo
24、u of a punctual execution of your order.53.Thank you very much for your order.三.交货客人询问交货期54.What about our request for the early delivery of the goods?55.What is the earliest time when you can make delivery?56.How long does it usually take you to make delivery?57.When will you deliver the products t
25、o us?458.When will the goods reach our port?59.What about the method of delivery?60.Will it possible for you to ship the goods before early October?答复交货期61.I think we can meet your requirement.62.I m sorry. We cant advance the time of delivery.63.Im very sorry for the delay in delivery and the incon
26、venience it must have caused you.64.We can assure you that the shipment will be made not later than the fist half of May.65.We will get the goods dispatched within the stipulated time.66.The earliest delivery we can make is at the end of September.客人要求提早交货67.You may know that time of delivery is a m
27、atter of great important.68.You know that time of delivery if very important to us. I hope you can give our request your special consideration.69.Lets discuss the delivery date first. You offered to deliver the goods within six months after the contract signing.70.The interval is too long. Could we
28、expect an earlier shipment within three months?稳住客人71.We shall effect shipment as soon as the goods are ready72.We will speed up the production in order to ship your order in time.73.If you desire earlier delivery, we can only make a partial shipment.74.But youd better ship the goods entirely.75.Wel
29、l try our best. The earliest delivery we can make is in May, but I can assure you that well do our best to advance the shipment.76.Im afraid not. As you know, our manufacturers are full and we have a lot of order to fill.77.Ill find out with our home office. Well do our best to advance the time of d
30、elivery.78.Thank you very much for your cooperation.79.I believe that the products will reach you in time and in good order and hope they will give you complete satisfaction.四.签单签单前建议1.Before the formal contract is drawn up wed like to restate the main points of the agreement.2.We can get the contra
31、ct finalized now.3.Could you repeat the terms weve settled?4.It is very important for us to abide by contracts and keep good faith.5.Have you any questions as regards to the contract?6.Id like to hear your ideas about the problem.7.I think it is better to have a good understanding of all clauses bef
32、ore signing a contract.8.Do you have any comment to make about this clause?9.Do you think the contract contains basically all we have agreed on during negotiations?10.Everything has been arranged well. I hope the signing of the contract will go smoothly.11.These are two originals of the contract we
33、prepared.询问签单12.When shall we sign the contract?513.Mr. Brown, do you think it is time to sign the contract?14.Shall we go over the other terms and conditions of the contract to see if we agree on all the particulars? 15.Shall we sign the contract now?16.Just sign there on the bottom.17.The contract
34、 is ready, would you mind reading it through?18.We have reached an agreement on all the clauses discussed so far. It is time to sing the contract.签单后祝语19.Im very pleased that we have come to an agreement at last.20.Lets congratulate ourselves for the successful contract.1.Shall we discuss the terms
35、of payment?2.What is your regular practice about terms of payment?3.What are your terms of payment?4.How are we going to arrange payment?回复询问付款方式5.Wed like you to pay us by L/C.6.We always require L/C for our exports and we pay by L/C for our imports as well.7.We insist on full payment.8.We ask for
36、a 30 percent down payment.9.We expect payment in advance on first orders.客人建议付款方式10.We hope you will accept D/P payments terms.11.In view of this order of small quantity, we propose payment by D/P with collection through a band so as to simplify the payment procedure.12.Payment by L/C is the safest
37、method, but rather complicated.礼貌拒绝客人13.m sorry. We cant accept D/P or D/A. We insist on payment by L/C.14.Im afraid we must insist on our usual payment terms.15.“Payment by installments” is not the usual practice in world trade.16.It is difficult for us to accept your suggestion接受客人付款方式17.In view o
38、f our long friendly relations and the efforts you have made in pushing the sales, we agree to change the terms of payment from L/C at sight to D/P at sight; however, this should not be taken as a precedent.18. have no alternative but to accept your terms of payment.6信用证要求及货币19.When should we open th
39、e L/C?20.Your L/C must reach us 30 days before the date of delivery so as to enable us to make all necessary arrangements.21.How long should our L/C be valid?22.The L/C should be valid 30 days after the date of shipment.23.Could you tell me what documents youll provide?24.Together with the draft, we
40、ll also send you a full set of bill of lading, an invoice, and an insurance policy, a certificate of origin and a certificate of inspection. I suppose that is all.25.In what currency will payment by made?26.We usually do business in U.S.dollars as world prices are often dollars based.六.保险客人询问保险1.As
41、for the insurance, I have quite a lot of things which I am still not clear about.2.May I ask you a few questions about insurance?3.What do your insurance clauses cover?4.I wonder if the insurance company holds the responsibility for the loss.5.Have you taken our insurance for us on these goods?6.Can
42、 you tell me the difference between WPA and FPA?7.What risks are you usually covered against?8.Is war risk to be covered?9.Id like to have the insurance of the goods covered at 110% of the invoice amount.回复保险询问10.There are three basic covers, namely, Free form Particular Average, with Particular Ave
43、rage and ALL risks.11.Ocean shipping cargo insurance is important because goods run the risk of different hazards such as fire, storm, collision, theft, leakage, explosions, etc. If the goods are insured, the exporter might get enough to make up his loss.12.Should any damage be incurred, you may, wi
44、thin 60 days after the arrival of the consignment, file a claim supported by a survey report, with the insurance company at your end.13.As a rule, we dont cover them unless you want to.14.If more than that is asked for, the extra premium for the difference between 130% and 110% should be born by the
45、 buyer.15.The FPA clause doesnt cover partial loss of the particular coverage, whereas the WPA clause does.16.The extra premium involved will be on your account.17.The insurance covers ALL Risks at 110% of the invoice value.18.No, it is not necessary for the shipping line to add to the cost. Our pas
46、t experience 7shows that All risks gives enough protection to all the shipments to your area.19.ALL risk covers all losses occurring throughout the voyage caused by accidents at sea or land. In other words, it includes FPA, WPA, and general additional risks, with special additional risks excluded.七.
47、参观工厂1.Youll understand our products better if you visit the factory.2.I wonder if you could arrange a visit to the factory.3.Lets me know when you are free. We will arrange the tour for you.4.I would be pleased to accompany you to the workshops.5.We will drive you to our plant, which is about thirty
48、 minutes from here.6.Can I have a brochure of your factory?7. Here is the product shop; shall we start with the assembly line?8.All products have to go through five checks during the manufacturing process.9.The production method ahs been improved by introducing advanced technologies.10.It is a pleas
49、ure to show our factory to our friends, what is your general impression?11.It is nice to meet you. Welcome to our factory.12.Shall we rest a while and have a cup of tea before going around?13.I would like to look over the manufacturing process. How many workshops are there in the factory?14.Some accessories are made by our associates specializing in these fields.15.It is very kind of you to say so. My associate and I would be interested in visiting your factory.16.We believe that the quality is the soul of an enterprise.17. Would it be
