1、职业能力模型,李 靖北京大学政府管理学院,The Occupational Competence Movement,David C. McClelland, 1973, “American Psychologist”“Testing for Competency Rather Than Intelligence”Need for Achievement, TAT, MotivesForeignServiceInformationOfficersKSA: knowledge, skill, attitude specific self-image, values, traits, and mot
2、ive dispositionsBEI: BehavioralEventInterview,影响力 Influence,The ability to persuade, convince, influence and impress others. It involves planning how to win support, gain co-operation, or overcome objections or barriers. At the highest levels this includes the ability to build and execute complex, t
3、ailored influencing strategies that make use of established internal and external networks or power coalitions.,Influence Behavioral Scale:1. Concern with image2. Persuades based on facts & reason3. Anticipates impact of actions or words4. Uses indirect influence5. Uses complex influencing strategie
4、s,Yukl. G,积极倾听 Active listening,表层信息、深层信息非言语线索有效反馈对自身状态（情绪、认知、态度）敏感共情-Empathy,有目标、善思考、能担当,健康,身体、心理、社会适应良好的身体素质，终生的身体锻炼习惯IQ + EQ + RQ = 自我和谐、人己和谐、物我和谐 = 多赢,自知,自知之明：Self-scheme, Markus. H自信：Self-efficacy, Bandura. A竞争：资源，分化，满意度？幸福感？Diener. E与狼共舞挫折耐受力：Resilience, 勇毅,目标,成就动机: Need for Achievement方向决定选择，
5、选择决定生活“做正确的事永远比正确地做事重要”Drucker. P明确、坚定、系统Specific, Measurable, Attainable, Realistic, Time-bone: SMART,自律,纪律、法律、道德内控：Locus of control, Rotter. J坚持：恒产与恒心“有操守而无官气”：曾国藩,自主学习,能力、意识、习惯、行动在有效的时间，从有效的渠道获得有效的信息着眼于解决问题适当超前知识技能结构化：存储？选择、判断？“超级海绵”学习是一件十分自私的事情：教育的购买者,关键思考力,哲学：辩证法逻辑时刻分清与把握事实与猜测、感受的差别获得有效信息非结构化、非线性、信息不对称情况下做次优决策概率接受、调整不确定性与矛盾性,适应变化、快速反应,变化：加速度快速运动中不断定位的能力与意识：足球运动员环境敏感度、跨文化、随波逐流与引领潮流leader竞争性、爆发力、速度：“快恐龙” Intel15秒钟沟通技能撞瓦实验结果取向、行动取向,人际网络,人际敏感性：Inter-personal perception自我监控：Self-monitoring, Snyder元认知：Meta-cognition倾听与沟通：Active listening社会性动物,模型特点与启示,平衡不极端：中和谐不矛盾：和发展不僵化：变实事求是嘘,
