1、1酒店英语饭店英语交流用语欢迎、问候用语1、Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人） 。2、How do you do? 您好！（初次见面） Glad to meet you.很高兴见到您。3、How are you? 您好吗？Fine, thanks. And you? 很好，谢谢。您好吗？4、Welcome to our hotel (restaurant, shop).欢迎到我们宾馆（餐厅、商店）来。5、Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得
2、愉快。6、I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。 （客人刚入店时）I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。 （客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。 （客人离店时）7、Have a good time!祝您过得愉快！8、*hotel, front desk. Can I help you?* 饭店，前厅。您找谁？9、Sorry, Ive dialed the wron
3、g number.对不起，我拨错号了。10、May I speak to your general manager?能和你们总经理说话吗？Speaking.我就是。11、Sorry, he is not in at the moment.对不起，他现在不在。Would you like to leave a message?您要留口信吗？12、Pardon.对不起，请再说一遍，好吗？I beg your pardon.对不起，请再说一遍，好吗？饭店英语交流用语祝贺用语13、Congratulations!祝贺您！14、Happy birthday!生日快乐！15、Happy new year!
4、新年快乐！16、Merry Christmas!圣诞快乐！17、Have a nice holiday!假日快乐18、Wish you every success!祝您成功！答谢和答应语:19、Thank you (very much).谢谢您（非常感谢） 。20、Thank you for your advice (information, help)感谢您的忠告（信息、帮助） 。21、Its very kind of you.谢谢，您真客气。22、You are welcome. 不用谢。23、Not at all. 不用谢。Dont mention it.不用谢。24、Its my pl
5、easure. 非常高兴为您服务。 (With pleasure.) (My pleasure.)25、I am at your service.乐意为您效劳。26、Thank you for staying in our hotel.感谢您在我们酒店下榻。27、Im sorry. 很抱歉。28、Excuse me.对不起。29、Im sorry, Its my fault.很抱歉。那是我的过错。30、Sorry to have kept you waiting.对不起，让您久等了。231、Sorry to interrupt you.对不起，打扰您了。32、Im sorry about th
6、is.对此表示抱歉。 My apologize.我向您道歉。33、I apologize for this.我为此道歉。34、Thats all right.没关系。35、Lets forget it.算了吧。 饭店英语交流用语征询和指路用语36、Can(May)I help you?我能帮您什么吗？Yes, please.好的。37、What can I do for you.我能为您干点什么？38、Is there anything I can do for you?有什么能为您效劳的吗?39、Just a moment, please.请稍等一下。40、May I use your ph
7、one?我能借用您的电话吗？ Certainly.当然可以。Yes, of course.当然可以。41、Go upstairs/downstairs.上楼 /下楼。42、Its on the second (third) floor.在二（三）楼。43、Excuse me.对不起。Where is the washroom (restroom, elevator)?请问盥洗室（休息室、电梯）在哪儿？This way, please.请这边走 Turn left /right.往左转/ 右转。45、Its in the lobby near the main entrance.在大厅靠近大门。
8、46、Its in the basement at the end of the corridor.在地下室走廊尽头。 饭店英语交流用语提醒和告别用语47、Mind/(Watch)your step.请走好。48、Please be careful.请当心。49、Please dont leave anything behind.请别遗忘您的东西。50、Dont worry.别担心。51、Take it easy.放心好了。52、Please dont smoke here.请不要在这边抽烟。53、Goodbye.再见。54、See you later.再见。55、Good night.晚安。
9、56、See you tomorrow.明天见。57、Goodbye and thank you for coming.再见，谢谢您的光临。58、Goodbye and hope to see you again.再见，希望再见到您。59、Have a nice trip! 一路平安！60、Wish you a pleasant journey! Good luck! 祝您旅途愉快！祝您好运！ 饭店英语交流用语前厅和客房部用语1、Have you got a reservation? 您预定过了吗？2、May I know your name and room number?您能告诉我您的名字
10、与房间号吗？3、Here is your room key.给您房间钥匙。4、Please pay at the cashiers desk over there.请去那边帐台付款。5、Are these your baggage?这些是您的行李吗？May I take them for you?我来帮您拿好吗？6、Housekeeping, may I come in?客房服务员，我可以进来吗？7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中。8
11、、I hope Im not disturbing you.我希望没有打扰您。39、One moment, madam. Ill bring them to you right away.等一会儿，夫人。我马上送来。10、Ill send for an electrician( doctor.)我给您请电工（大夫 ） 。餐饮部：11、Sit down, please. Here is the menu.请坐，给您菜单，先生。May I take your order, sir? 您要点菜吗？12、What would you like to have, coffee or tea?您要喝咖啡还
12、是茶？13、Would you like to have any wine with you dinner?您用餐时要喝点酒吗？14、Service hours are:（餐厅）供应时间是：7:00a.m.to 9:00a.m.for breakfast.早餐 7 点到 9 点。11:30a.m.to1: 30p.m.for lunch.午餐 11 点半到 1 点半。6:30p.m.to 8:30p.m.for dinner.晚餐 6 点半到 8 点半。15、Here is the bill. Please sign it.这是您的账单，请签字。 饭店英语交流用语销售用语1、What kind
13、 of room(food) would you like to have?您需要什么样的房间（吃什么样的菜）？2、Here is a brochure of our hotel and tariff.这是介绍我们饭店的小册子和价目表。3、Well give you a 10%(ten percent ) discount. 我们给您九折优惠。4、Well offer tour guides complimentary breakfasts.我们给陪同提供免费早餐。5、We accept your terms.我们接受您的条件。6、May I introduce myself?让我介绍我自己。
14、7、May I present you a litter souvenir?请接受我们的一点小纪念品。8、Lets drink to our friendship!为我们的友谊干杯！9、Let me propose a toast to the health of our guests!建议为在座客人的健康干杯！10、Cheers!(Bottoms!)干杯！11、How do you like Chinese food?您喜欢中国菜吗？12、What do you think of our service?您对我们的服务有什么意见？13、Thank you for your comments(
15、compliment, suggestions).谢谢您给我们提的意见（赞扬、建议） 。14、Im afraid its against the hotels regulations.这是违反饭店规章制度的。15、In our hotel we dont accept tips.我们饭店是不收小费的。Its our pleasure to serve our guests well.我们为能为客人服务好而感到高兴。Thank you all the same.然而，还是要谢谢您。16、Im afraid youll have to pay for the damage.您必须赔偿。17、Tha
16、nk you for telling us about it.谢谢您告诉我们Ill look into the matter right away.我马上去处理这件事情。18、I assure you it wont happen again.我保证此类事情不会再发生。19、Please dont worry, sir (madam)先生（夫人） ，请不必担心。I will send someone up to your room right away.我马上派人到你的房间去。20、I cant guarantee anything, but Ill try my best.我不能保证，但我会
17、尽力而为。21、What can I show you.您要买什么？22、How do you like this fashion (color, size, design )?您喜欢这种款式（颜色、尺寸、图案）吗？23、The extra large size of this color is out of stock.这种颜色的特大号已经卖完了。Please try us again tomorrow.请明天再来看看。24、They are altogether 175(one hundred and seventy-five) Yuan.共计 175 元。You may pay in c
18、ash or with credit card.您可以付现金也可以用信用卡。25、You have made a good choice, you have very good taste.您真会买东西，眼力真好。 4宾馆英语预订房间1Id like to book a double room for Tuesday next week.下周二我想订一个双人房间。2Whats the price difference?两种房间的价格有什么不同？3A double room with a front view is 140 dollars per night, one with a rear v
19、iew is 115 dollars per night.一间双人房朝阳面的每晚 140 美元，背阴面的每晚 115 美元。4I think Ill take the one with a front view then.我想我还是要阳面的吧。5How long will you be staying?您打算住多久？6Well be leaving Sunday morning.我们将在星期天上午离开。7And we look forward to seeing you next Tuesday.我们盼望下周二见到您。8Id like to book a single room with ba
20、th from the afternoon of October 4 to the morning of October 10.我想订一个带洗澡间的单人房间，10 月 4 日下午到 10 月 10 日上午用。9We do have a single room available for those dates.我们确实有一个单间，在这段时间可以用。10What is the rate, please?请问房费多少？11The current rate is $ 50 per night.现行房费是 50 美元一天。12What services come with that?这个价格包括哪些服
21、务项目呢？13That sounds not bad at all. Ill take it.听起来还不错。这个房间我要了。14By the way, Id like a quiet room away from the street if that is possible.顺便说一下，如有可能我想要一个不临街的安静房间。Dialogue AA: Room Reservations. Good afternoonB: Id like to book a double room for Tuesday next weekA: Thats fine, sir. A double room for
22、Tuesday, September12th, with a front view or rear view?B: Whats the price difference?A: A double room with a front view is 140 dollars per night, one with a rear view is 115 dollars per night.B:I think Ill take the one with a front view then.A:How long will you be staying?B:WellbeleavingSundaymornin
23、g.A:Thatwillbefivenights,sir.Thankyouverymuch,andwelookforwardtoseeingyounextTuesday.B:Good.Thatsallsettledthen.Good-bye.A:Good-bye.DialogueBA:AdvanceReservations.CanIhelpyou?B:Yes,IdliketobookasingleroomwithabathfromtheafternoonofOctober4tothemorningofOctober10.A:Yes,wedohaveasingleroomavailablefor
24、thosedates.B:Whatistherate,please?A:Thecurrentrateis$50pernight.B:Whatservicescomewiththat?A:For$50youllhavearadio,acolortelevision,atelephoneandamajorinternationalnewspaperdeliveredtoyourroomeveryday.B:Thatsoundsnotbadatall.Illtakeit.A:Verygood.Couldyoutellmeyourname,sir,please?B:Yes,itisMoore.5A:H
25、owdoyouspellit,please?B:ItsM-O-O-R-E.A:M-O-O-R-E.Andwhatisyouraddress,please?B:Itis3600MontagueBoulevard,Hattiesburg,Mississiippi39401U.S.A.A:Excuseme,sir,butcouldyouspeakalittlemoreslowly,please?B:Sure,noproblem.Its3600MontagueBoulevard,Hattiesburg,Mississippi39401U.S.A.Haveyougotit?A:Yes,soitis360
26、0MontagueBoulevard,Hattiesburg,Mississippi39401U.S.A.B:Thatsright.A:Whataboutyourtelephonenumber?B:(601)264-9716.Bytheway,Idlikeaquietroomawayfromthestreetifthatispossible.A:Aquietroomawayfromthestreetispreferred.O.K.Wellmailyouareservationcardconfirmingyourbookingassoonaspossible.Welookforwardtoyou
27、rvisit.B:Thankyouandgood-bye.A:Good-bye.WordsandExpressionssettlev.解决 availablea.可得到的，有用的 confirmvt.使坚定，认可 Mississippin.密西西比（美国州名）宾馆英语在宾馆门口15Welcometoourhotel.欢迎光临。16Soyouhavegotaltogetherfourpiecesofbaggage?您一共带了 4 件行李，是不是？17Letmehaveacheckagain.让我再看一下。18TheReceptionDeskisstraightahead.接待处就在前面。19Af
28、teryou,please.你先请。20Excuseme,wherecanIbuysomecigarettes?劳驾。我到哪儿可买到香烟？21Thereisashoponthegroundfloor.一楼有个商店。22ItsellsbothChineseandforeigncigarettes.在那儿可买到中国香烟和外国香烟。23CanIalsogetsomesouvenirsthere?也可以买到纪念品吗？24Thereisacountersellingallkindsofsouvenirs.有个柜台出售各种各样的纪念品。25Excuseme,whereistherestaurant?劳驾，
29、请问饭厅在哪儿？26WehaveChineserestaurantandawestern-stylerestaurant.Whichonedoyouprefer？我们有中餐厅和西餐厅，你愿意去哪个?27IdliketotrysomeChinesefoodtoday.今天我想尝尝中国菜。DialogueA(A car pulls up in front of Huatian Hotel and a door man(A)goes forward to meet the guests Band C, opening the door of the car for them.)A:Goodeveni
30、ng, sir and madam. Welcome to ourhotel.Mr Bell(B):Thanks. Good evening.A:(Openingthetrunk,takingoutthebaggageandlookingatthenameonthebaggagetags.)Imthedoorman,sir.Soyouhavegotaltogetherfourpiecesofbaggage?B:Er.Maybefive,Margaret(C)?A:Five?Oh,sorry.Letmehaveacheckagain.C：Oh,no,Henry.Alwayspoormemory!
31、Wevegotonlyfour.6B:Isee.(Tothedoorman)Sorry,boy.Youreright.Fourpieces.A:Nevermind,sir.TheReceptionDeskisstraightahead.Afteryou,please.B:Yes,thankyou.DialogueBA:Excuseme.WherecanIbuysomecigarettes?B:Thereisashoponthegroundfloor.ItsellsbothChineseandforeigncigarettes.A:CanIalsogetsomesouvenirsthere?B:
32、Yes,sir.Thereisacountersellingallkindsofsouvenirs.A:Bytheway,whereisthemensroom?B:Thereisoneattheendofthecorridor.A:Thankyou.B:Youarewelcome.DialogueCA:Excuseme,whereistherestaurant?B:WehaveChineserestaurantandawestern-stylerestaurant.Whichonedoyouprefer?A:IdliketotrysomeChinesefoodtoday.B:TheChines
33、erestaurantisonthesecondfloor.A:Whatarethehoursattherestaurant?B:Breakfast6:0to9:00a.m.;Lunch11:30a.m.to2:00p.m.;Dinner5:30to9:00p.m.A:Thankyou.B:Yourewelcome.WordsandExpressionscigaretten.香烟、纸烟 souvenirn.纪念品，纪念物 corridorn.走廊宾馆英语在接待处(1)28I want a double room with a bath.我要一间有浴室的双人房。29Howmuchadaydoyo
34、ucharge?每天收费多少？30Itishundredyuanadayincludingheatingfee,butexcludingservicecharge.一百元一天，包括供暖费但不包括服务费。31Itsquitereasonable.收费十分合理。32Howlongdoyouintendtostayinthishotel?您准备住多久？33Haveyougotthroughwiththecheck-inprocedure?你是否已经办妥住宿登记手续？34CanIbookasingleroomformyfriendbeforehandashewillarriveinShanghaito
35、morrowmorning?我能为我的朋友预订一间单人房吗?他将于明天早上到达上海。35Wouldyoumindfillinginthisformandpayahundredyuaninadvanceforhim.请填好并预付一百元钱。36Thisisareceiptforpayinginadvance.Pleasekeepit.这是预付款收据，请收好。37Haveyouanyvacant(spare)roominthehotel?旅馆里有空余房间吗？38Sorry,wehavenovacant(spare)roomforyou.ButIcanrecommendyoutotheOrientHo
36、telwhereyoumaygetaspareroom.对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。39Goodafternoon,myroomnumberis321.Anymailforme?7下午好！我的房号是 321。有我的信吗？40Yes.Youhavetwolettersandonetelegram,alsoamessagewasleftbyaladybeforeonehour.有的。您有两封信和一封电报，一小时前有一位小姐来电话留言给您。41IllmailalettertoU.S.A.byairmail.我要寄一封航空信到美国。42HowmuchdoIha
37、vetopayforyou?我要付多少钱？43AlettergenerallymailstoAmerica-Europe-Africabyairmail.First20gramsis20yuan.通常一封寄到美国、欧洲、非洲的航空信，20 克收费 20 元。DialogueA(A:ReceptionistB:Guest)B:Iwantadoubleroomwithabath.Howmuchadaydoyoucharge?A:Itisahundredyuanadayincludingheatingfeebutexcludingservicecharge.B:Itsquitereasonable.
38、A:Howlongdoyouintendtostayinthishotel?B:Ishallleaveinafortnight(halfamonth).A:Haveyougotthroughwiththecheck-inprocedure?B:Oh,yes,Imgoingtofillintheformofregistrationrightnow.CanIbookasingleroomformyfriendbeforehandashewillarriveinShanghaitomorrowmorning?A:Sure.Hereistheformforreservations.Wouldyoumi
39、ndfillinginthisformandpayhundredyuaninadvanceforhim.B:Allright.Thisisonehundredyuantopayformyreservation.A:Thankyou.Thisisareceiptforpayinginadvance.Pleasekeepit.DialogueBB:Haveyouanyvacant(spare)roominthehotel?A:Sorry,wehavenovacant(spare)roomforyou.ButIcanrecommendyoutotheOrientHotelwhereyoumayget
40、aspareroom.B:Thatsoundsverygood!CanIbooktheplaneticket(trainticket,shipticket)here?A:PleasegototheCAACofficetobookyourplaneticket.Ifyouwanttobookyourtrainticketorshipticket,youdbettergototheShanghaiInternationalTravelService.B:Couldyoutellmehowmanykindsofroomsdoyouhave?A:Therearesinglerooms,doublero
41、oms,suitesanddeluxesuitesinourhotel.Everyroomisequippedwithabathandatelephone.B:Oh,Isee.Thanks.A:Youarewelcome.DialogueC(A:GuestB:Receptionist)A:Goodafternoon，myroomnumberis321.Anymailforme?B:Yes.Youhavetwolettersandonetelegram,alsoamessagewasleftbyaladybeforeonehour.A:Letmeseewhocalled.?Ihavetomake
42、aphonecallWillyougetmetheparty？HereisthenumberB:OK.Waitformoment.Hereisyourparty.A:Thankyou.IllmailalettertoU.S.A.byairmail.HowmuchdoIhavetopayforyou?B:AlettergenerallymalltoAmerica-Europe-Africabyairmail.First20gramsis20yuanEachadditional20gramsis15yuan.A:Oh,Isee.Thankyouverymuch.8WordsandExpressio
43、nsheatingfee 供暖费 excludevt.把排除在外 reasonablea.价钱公道的，不贵的fortnightn.十四日，两星期 proceduren.过程，步骤，程序 checkinprocedure 住宿登记手续registrationn.登记，注册 deluxesuites 豪华套房宾馆英语在接待处(2)44Yes,wedohaveareservationforyou.对了，我们这儿是有您预订的房间。45WouldyoupleasefilloutthisformwhileIprepareyourkeycardforyou?请您把这份表填好，我同时就给您开出入证，好吗？46
44、WhatshouldIfillinunderROOMNUMBER?“房间号码” 这一栏我该怎么填呢？47Illputintheroomnumberforyoulateron.过会儿我来给您填上房间号码。48Youforgottoputinthedateofyourdeparture.您忘了填写离店日期了。49Andhereisyourkey,Mr.Bradley.Yourroomnumberis1420.给您房间的钥匙，布拉德利先生。您的房间号码是 1420。50Itisonthe14thfloorandthedailyrateis$90.房间在 14 层，每天的房费是 90 美元。51Ple
45、asemakesurethatyouhaveitwithyouallthetime.请务必随时带着它。52MybusinessnegotiationhasprogressedmuchmoreslowlythanIhadexpected.我的业务谈判进行得比我原先预料的慢了许多。53Iwonderifitispossibleformetoextendmystayatthishotelfortwodays.我想知道是否可以让我在这儿多呆两天。54Illtakealookatthehotelsbookingsituation.我来查看一下本店房间的预订情况。55Imgladthatwellbeabl
46、etoacceptyourextensionre-quest.很高兴我们有办法接受您延长住宿的要求。56ButImafraidthatitwillbenecessaryforustoaskyoutochangeroomsforthelasttwonights.不过，恐怕最后两天我们得请您搬到别的房间去。57Wehavealreadyletyourroomtoanothergentleman.我们已经把您住的房间租给了另外一位先生。58Thatsnoproblematall.没问题。DialogueAA:Goodmorning,sir.CanIhelpyou？B:Goodmorning!Ihav
47、eareservationforasingleroomwithabathhere.A:MayIhaveyourname,sir,please?B:Bradley,JohnBradley.A:Justamoment,sir,whileIlookthroughourlist.Yes,wedohaveareservationforyou,Mr.Bradley.WouldyoupleasefilloutthisformwhileIprepareyourkeycardforyou？B:Yes.CanIborrowyourpenforaminute,please？A:Sure.Hereyouare.B:W
48、hatshouldIfillinunderROOMNUMBER？A:Youcanjustskipthat.Illputintheroomnumberforyoulateron.B:(Afterhehascompletedtheform)Hereyouare.IthinkIvefilledineverythingcorrectly.A:Letmeseename,address,nationality,forwardingaddress,passportnumber,placeofissue,signatureanddateofdepar9ture.Oh,here,sir.Yourforgotto
49、putinthedateofyourdeparture.Hereletmefillitinforyou.Youareleavingon.？B:Ocrober24.A:Noweverythingsinorder.Andhereisyourkey,Mr.Bradley.Yourroomnumberis1420.Itisonthe14thfloorandthedailyrateis90.Hereisyourkeycardwithalltheinformationonyourbooking,thehotelservicesandthehotelrulesandregulationsonit.Pleasemakesurethatyouhaveitwithyouallthetime.Youneedtosh
