1、1,重大異常 知識管理JDIC Knowledge Management,台北科技大學管理學院 張瑞芬 院長/教授Dean/Prof. Amy TrappeyNational Taipei University of Technology交通大學管理科學系 張力元 教授Prof. Charles TrappeyNational Chiao Tung UniversityMarch 3, 2008,2,2008 JDIC Case Statistics,3,JDIC Direct Cost Estimates(Not including Opportunity Lost),4,Compariso
2、n of Standard and Actual JDIC Reporting Days,5,Motivation and Objectives of JDIC KM,Reduce direct JDIC cost.Reduce opportunity lost due to JDIC.Improve JDIC documentation, investigation, and decision efficiency time and cost.Capture JDIC process knowledge.Improve Apaches capability in developing, pr
3、oducing and fulfilling high quality products with high efficiency and accuracy.,6,JDIC Behavior Model Overview (As-Is),7,JDIC Behavior Model Overview (To-Be),8,JDIC Knowledge DocumentationSub-Processes各類重大異常呈報會簽呈標準程序 (2.1-2.2),工傷,火險,9,JDIC Knowledge DocumentationSub-Processes各類重大異常呈報會簽呈標準程序 (2.3-2.4
4、),扎車,材料,10,JDIC Knowledge DocumentationSub-Processes各類重大異常呈報會簽呈標準程序 (2.5-2.6),品質,出貨,11,JDIC Knowledge DocumentationSub-Processes各類重大異常呈報會簽呈標準程序 (3-4),裁決,結案,12,JDIC Knowledge DocumentationSub-Processes各類重大異常呈報會簽呈標準程序 (5),13,JDIC Electronic Documents各類重大異常電子表單 (2.1),14,JDIC Electronic Documents各類重大異常電
5、子表單 (2.3),15,JDIC Object Model (1)Linking ERP data,呈報內容,16,JDIC Object Model (2)Linking ERP data,會簽內容,17,JDIC Object Model (3)Linking ERP data,會簽流程,18,To-Be e-JDIC KM Principles,All reporting forms are electronic documents.All reporting and signing processes are driven on-line (using a workflow engi
6、ne). All reporting interfaces are web enabled.Each task execution is recorded, timed and monitored automatically. Delayed execution will be alarmed and notified.Some data-fields of the JDIC forms are retrieved directly by querying the ERP or enterprise databases.,19,Benchmarking of Standard, Actual,
7、 and To-Be JDIC Reporting Days,20,Lesson Learned from JDIC KM Initiatives,Crisp mission and objectives of KM initiativesCapture and integrate multi-facets/views of knowledgeClose the gaps between IT task force and business unitsMinimize the “cost” and “risk” of enterprise information systems (EIS - DSS, EDSS, BI, KM, )Maximize the successful rate of EIS,21,Problem Main,Problem Group A,Problem Group B,Problem Group B - Content,Problem Group A - Content,Problem - Reason,ERP - Personnel,ERP - Department,Problem Group,
