1、 FOR GAP K&B Q- 1 -Unit 1 Easy Greeting 打招呼1， Hello, welcome to GAP. 你好，欢迎光临 GAP2， Good morning ，sir 。Can I halp you ? 先生，早上好，我能为您效劳吗？3， Good afternoon , madam ,May I halp you ? 太太，中午好， 您想买什么？4， Good evening ,miss , What can I do for you ? 小姐，晚上好，您需要什么？5， We are now the new listing . 现在是我们全场新款上市。6，
2、Are you looking for something?您在找什么东西吗？7， Today some of the cloths are 20/twenty percent off.Please pick.今天部分商品八折优惠，请挑选。8， See like the model can take you to try on. 看到喜欢的款式可以拿给你试穿的9， Excuse me. 对不起/打扰了/ 您好。10， Have what thing can always ask me 有什么事可以随时问我11， You find want clothes? 您找到想要的衣服了吗?Unit 2
3、Communication When sales 卖场销售对话sales (营业员 ) C:Customer(顾客)Conversation A S： welcome to GAP。Can I halp you ?欢迎光临 GAP，您想买什么？C:Im thinking of buying clothe for my son.我想给我儿子买衣服。S:（ May I know ）how old is he?他几岁了？C:Hell be six next Sunday. The clothe is for his birthday.下个星期天他就六岁了，衣服是作为他的生日礼物。S:I see .H
4、ow about this one/piece? 我明白了，这个怎么样？Conversation BS： Welcome to GAP madam .what can I do for you ?欢迎光临 GAP，你想买什么？C:Im just looking around .我只是随便看看。S： Please take you time .If any problem ,just call me .请随便看看，如果有什么问题，请叫我。C:Ok I will . thank you .谢谢，我会的。FOR GAP K&B Q- 2 -Conversation CS： Welcome to GA
5、P.欢迎光临 GAP。C:OK.Thank you. Im just wanna buy some clothes as present for my friends child.谢谢。我想买几件衣服做礼物给朋友的孩子。S:a,I see.For boy or for girl?好的。是男孩还是女孩？C:For girl.About 3 years old.大约 3 岁左右的女孩。S: It is our latest model ! Very nice.This is the right size,90cm,is it ok?这个是新款!很漂亮。这个是您要的尺寸，90cm 的，您看可以么？C
6、： I like it.But ,may be a size bigger will better.Shes a little fat.我很喜欢。也许大一个尺寸会更好，她有点胖。S： Well，This is size 95.这是 95cm 的尺寸。C： Good，take it。Thank you.好的，我就要这件了，谢谢。 Conversation DC： Excuse me , do you have the size 130 of this model?不好意思，这件款式有 130 的尺寸么？S： OK.Have you find here?您在这里边找过了吗？C： Yes,I hav
7、nt found .恩，我没有找到。S： Wait a while ,please.Ill found in the stock.好的，您稍等，我到仓库去看看。C： ok.S： Here it is.C： Well-done.Thank you.好极了，谢谢。Conversation EC： Excuse me. Id like to exchange this shirt. 对不起,我要换这件衬衫.S： We offer a 30-day exchange and return policy. May I see your receipt? 我们提供 30 天的退换货保证。能让我看看您的收据
8、吗?C： Here it is.在这儿 .S： Its OK. Then whats the reason? 什么原因?C： I want a size bigger.我想要大一个的尺寸。S： OK， how about this one？请去挑尺寸合适的来.FOR GAP K&B Q- 3 -C： Ok, where is the fitting room? 好的,试衣间在哪?S： Its behind you. 就在你后面.C： I think its ok.我觉得这件可以。S： Any other things you want?These are up to date style! 好
9、的，再看看别的东西吗？这些新货( 新款)! C： NO,thank you.谢谢，不用了。S： ok.You can go to the cashier to exchange.好的，您可以去收银台换货。C： Thank you.谢谢。Unit 3 Paying 买单Conversation A S： Welcome to Gap.Check here.欢迎光临 GAP，这里买单。C： These.这些。S： Totally 3 pieces.And 528 yuan.By card or by cash?一共三件商品总计 528 元。刷卡还是现金？C： Card。刷卡。S： Password
10、 ,please.请输入密码。Take your card.请拿好您的卡。Sign here.请在这儿签名。C： ok。C： Cash.现金。S： Find you change./Take your changes.这是您的找零。S： Here s your bag.Take your receipt and card list.If you have any problems,take this and the clothes ,you can exchange or return in 30 days.这是您的衣服。拿好您的收银条和卡单。如果有任何问题，您可以带好收银条和衣服，在 30
11、天之内可以退换货。S： Thanks for your patronage.谢谢惠顾。Welcome again.欢迎下次光临。Hope you will come again next time ! 希望你下次再光临! Hope to see you again ! 希望再见到你!C： Thank you.Conversation B C： Excuse me. 打扰一下S： Yes, sir. Any problem? 是的, 先生,有什么问题吗?FOR GAP K&B Q- 4 -C： I would like to return this item. Are refunds allow
12、ed? 我想把这个东西退掉 .可以退款吗?S： Certainly. We are here to serve you. Is there a reason that you would like to return it? Did you have problems with our product or services? 当然可以.我们随时为您服务.为什么要退掉?您对我们的产品和服务有什么问题吗?C： No, no. It was just the wrong size. 不,不是的.只是大小不合适.S： Would you be interested in an exchange as
13、 opposed to a refund? I think I can help you to find the appropriate size. 那你想调换一下还是要退款? 我想我能帮你找到合适的尺寸.C： No. I would rather just return it. 不用了. 我还是想退掉.S： Sure, no problem. Do you take the receipt? 当然可以, 没问题.你带收据了吗?C： Yeah, right here. 带了, 在这儿.S： Ok, just a moment, please. Here you are,（ I need you
14、 to）sign here, please. And here is your refund. Is there anything else I can help you with? 好的,请等一下.给您 ,请在这里签字.这是你的退款.还有什么需要我帮忙的?C： No, thank you. 没有了, 谢谢你.S： Youre welcome. Have a nice day! 别客气.祝你一天都开心!常用词汇：Underware 内裤short in size 断码out of season 过季的on sale 打折swing ticket 吊牌conceal zipper 隐形拉链fri
15、lls/ruffls 荷叶边art NO./style NO. 款号 dirty dot（较小的）污点 dirty mark 污渍 dirty spot（较大的）污点 woolen 毛呢cotton 棉布chemical fibre 化纤fur/leather 裘革down wear 羽绒服装vest 背心(西服背心、棉背心、羽绒背心及毛线背心等)cowboys clothes 牛仔服jacket 茄克shirt 衬衫cotton padded coat 棉袄down coat 羽绒服Jumper skirt 背心裙miniskirt 超短裙trousers 西裤bib pants 背带裤one-piece dress 连衣裙sleepwear 睡衣裤 overcoat 大衣sock 短袜
