1、Work sheet Process approach“ for audit planning and creation/completion of theevaluation methodsNotes on completion of the table: Field 1) a. col.2) to col. 6): are completed by the client prior to the audit and submitted to the certification body with the Readiness Evaluation work sheet“. For every
2、 CRP (customer-related process) identified a work sheet has to be created.Field 1) should also include organisational or physical location of the CRP and inform of possible contact persons in the audit.Column 7) and column 8) are filled in by the auditorColumn 8) NR = needs research, OFI = opportuni
3、ty for improvement; nc = minor nonconformity; NC = major nonconformityRev. 0 (2002-11) 260749b92c3336ae50b5724ac632a945.pdf Page 1 of 2Process characteristics （过程特性）: Yes是No否Are the following questions regarding supporting processes (evaluation of risks) clarified?是否对下述有关支持性过程的问题加以澄清？Yes是No否 Is a pr
4、ocess owner defined?是否已确定过程的所有人？ X With what? (materials, equipment)做什么？ X Is the process defined?是否已对过程加以定义？ X With whom? (competences, training)谁做？ X Is the process documented?过程是否已文件化？ X With which key indicators? (measurement, inspection)用哪些指标衡量？ X Are process interfaces defined?是否已对过程的接口加以定义？ X
5、 Where? (methods, techniques)在哪里做？ X Is the process monitored?过程是否监控？ X Are records kept?记录是否保存？ X2) Supporting process / Management processes for CRP 顾客相关的主要过程和支持性程3) Input (I) 输入 / Output (O) 输出4) Performance indicators绩效指标5) References to QM documentation相关质量文件6) ISO/TS 16949:2002 reference相关的 IS
6、O/ TS 16949: 2002 条款7) Audit observations, objective evidences and findings8) Rating(NR, OFI, nc, NC)合同评审过程（I）：订单、顾客要求、顾客未明示的要求、法规要求、特殊特性要求、风险分析、APQP 输出；（O）：满足顾客要求的定单合同评审率ZB/QP-09与顾客有关的过程控制程序7.2Customer-related process (CRP)1)顾客相关过程合同评审过程 ； 负责部门：销售部；输入： 订单、顾客要求、顾客未明示的要求、法规要求、特殊特性要求、风险分析、APQP 输出；输出：满
7、足顾客要求的定单；绩效指标：合同评审率Work sheet Process approach“ for audit planning and creation/completion of theevaluation methodsNotes on completion of the table: Field 1) a. col.2) to col. 6): are completed by the client prior to the audit and submitted to the certification body with the Readiness Evaluation wor
8、k sheet“. For every CRP (customer-related process) identified a work sheet has to be created.Field 1) should also include organisational or physical location of the CRP and inform of possible contact persons in the audit.Column 7) and column 8) are filled in by the auditorColumn 8) NR = needs resear
9、ch, OFI = opportunity for improvement; nc = minor nonconformity; NC = major nonconformityRev. 0 (2002-11) 260749b92c3336ae50b5724ac632a945.pdf Page 2 of 22) Supporting process / Management processes for CRP 顾客相关的主要过程和支持性程3) Input (I) 输入 / Output (O) 输出4) Performance indicators绩效指标5) References to QM
10、 documentation相关质量文件6) ISO/TS 16949:2002 reference相关的 ISO/ TS 16949: 2002 条款7) Audit observations, objective evidences and findings8) Rating(NR, OFI, nc, NC)记录控制过程（I）保存期限要求、顾客要求、法规要求、贮存防护要求（O）质量记录清单、完整的质量记录记录的可追溯性、归档及时性ZB/QP-02记录控制程序4.2.4文件控制(I) 顾客要求、法规要求、文件控制要求（O）受控的文件受控文件的有效性ZB/QP-01文件控制程序4.2.3培训过程（I）产品要求、顾客要求、能力要求（O）能胜任岗位的员工出勤率、合格率、上岗率、培训计划完成率、ZB/QP-06人力资源控制程序6.2.2顾客沟通过程（I）： 产品信息、工程更改、合同和订单的处理、顾客投诉和抱怨、顾客退货（O）：顾客信息的处理顾客投诉及时处理率、顾客投诉及时反馈率ZB/QP-09与 顾 客 有 关的 过 程 控 制程 序7.2
