1、June 19, 2007Mr. Jeffery Jones2800 Founder DriveFlorence, SC 29501Dear Mr. Jones,Thank you for your letter regarding your recent attendance at our convention and exhibition center.We are sorry to learn of the difficulties you met with during the exhibition. You are quite correct in saying that an ex
2、hibition can be damaged by poor service. The lack of attentive service which you described is different from ACEC standards of courtesy and etiquette(礼仪). Please accept our sincere apologies for any inconvenience. Please rest assured that your letter has been forwarded to the general manager, and wi
3、ll be the focus of his immediate attention.We hope that this incident does not affect your favorable regard of ACEC. We would like to have the opportunity to better serve you, and look forward to welcoming you again soon.Sincerely yours,Consumer Affairs ManagerMichael Longfellow Cc: general managerS
4、eason Convention CorporationShanghai, China Fax: 0086-021-58198666To: American Airlines From: Mr. Jeffery Johnson, Customer Affairs ManagerDate: June 18, 2007Subject: Booking Flight ticketsMessage: Pls reserve 3 tickets for July 21 from New York to Shanghai, China. Business class. The tickets should
5、 be under the name of Liu Hui, Fang Hua and Xing Bin. Please guaranteeMaster card No. 7790 6349 28669. Please send the tickets to the following address: No. A106, New York Convention and Exhibition Center, NY, 32058 USA.Sincerely yours,Jeffery JohnsonHello everybody， You are welcome. We are so happy
6、 to have friends like you coming from afar. Allow me to introduce myself first. My name is Sherry Su from the Sky Free Travel Service. On behalf of our company and our colleagues, wed like to extend a warm welcome to you all. In the days to follow, Ill be accompanying you to tour the beautiful lakes
7、 and mountains in this region. Ill do everything possible to make your visit a pleasant experience unique from that of your previous tour. This is our driver, Mr. Wang. The plate number of our bus is 123468. Please do remember the number so that you might not get on the wrong bus. If you have any pr
8、oblems or suggestions, please dont hesitate to let us know. We will try our best to help you and we are always at your service. We hope youll enjoy your stay with us. GOOD NEWSSummer Clearance SalesThere will be an annual clearance sale of childrens clothes and seasonal dresses for adolescents this weekend. All the goods on show are sold at discounts. You are welcome to make your choice. Dont hesitate at the outside chance of buying Sea Gull products. Tuesday, August 29, 2007 The Spring Shopping Mall
