1、商务英语情景对话 100 主题第 1 页 共 75 页Day today Office 日常事务1 Faxes 传真2 Telephone Calls 电话3 Making Telephone Appointments 电话预约4 Memos 备忘录5 Business Correspondence 商业信函6 Placing an Order 下订单Office Talk 办公室谈话7 Coworkers 同事8 Bosses 老板9 Brainstorming 集体讨论10 Commuting 乘公交车上下班11 The Working Lunch 工作午餐Business Trip 商务
2、旅行12 International Business Travel 国际商务旅行13 Dressing for Business 商务着装14 Hotel Situations 旅馆情景15 Negotiating the Subway 乘地铁Client Reception 接待客户16 Receiving Clients 接待客户17 Entertaining Clients 招待客户18 Accommodating Foreign Clients 接待国外客户 19 Factory Tours 参观工厂Business Communization 商务交流20 Personal Int
3、roductions 个人介绍21 Small Talks 聊天22 Delivering Bad News 传达坏消息23 Polite Questions 礼貌提问24 Farewells 道别Negotiation 谈判25 Clarifying the Stakes 说明利害关系26 Making Concessions 做出让步27 Discussing the Bottom Line 讨论底线28 Accepting and Confirming 接受和确认29 Hard Bargainers VS Soft Bargainers 强硬的对手和温和的对手Company Organi
4、zation 公司结构30 CEO 执行总裁商务英语情景对话 100 主题第 2 页 共 75 页31 Stockholders 股东32 Board of Directors 董事会33 Managerial Staff 管理人员34 Labor Staff 普通员工Meetings and Interviews 会议和面谈35 Executing Meetings 开会36 Performance Reviews 业绩评估37 Agendas 会议议程38 Making Requests 提出要求Presentations 业务陈述39 Preparation and Developing
5、 Your Topic 准备和展话题40 Introductions and Beginnings 介绍和开头41 Making Transitions in the Presentation 陈述中的过渡42 Conclusions 结论43 O they go directly to my inbox. Are you sure were send to whole office?B: It should have got around to everybody, they also post a copy of the memo in the break room. Dont you e
6、ver look at messages post on the bulletin board? A: Im usually too busy to take a bunch of coffee break by the water cooler, Anyway, Im sure the memo never get to my inbox, Ill have to talk our secretary about it. B. Thats right, You will never know what your missing out of it if you dont read the m
7、emos. Dialogue 2A: Ms. Dorsen, I need to take a dictation for me, B: Yes, sir.A: They should go out intra office memorandum to all employee by this afternoon, are you ready?B: Yes, sir, Go ahead. A: Attention all staff: effective immediately, all office communication are restricted to email correspo
8、ndence as official memos, the use of instance message program by employee during work hour are strictly prohibited. B: Sir, Does this apply to intra office communication only or relate also restrict external communications?A: It should apply to all communications. Not only in this office between emp
9、loyees, but also any outside communications. B: But sir, many employees use instance messaging to communicate with clients. A: This were just have to change the communication methods, I dont want any one use instance messaging in this office, it waste too much time. Now, please, continue the memos.
10、Where were we?B: This apply to internal and external communications. A: Yes, any employee who persist using instance messaging, will first receive a warning, and placed on prohibition, and the second sense, the employment will be termination. Any question regarding this new policy maybe directly to
11、the department of his. B: Is that all?A: Yes, please give this memo type out and distribute to all employees before 4: 00 PM5/Business CorrespondenceDialogue one. A: Did you see the letter I got from Bradform films? They sent the responds to your phone call last week. B: If you want to see something
12、 about my call last week, why didnt they sent it to me?A: I guess it must have contact information, so they sent it addressed in care of your department head, anyhow, they wrote to confirm in reading what you discussed about Milton contract. B: Can I see it first in seconds?A: Sure, here it is. B: D
13、ear Mr. Clock, bother to your telephone call last Friday, Im reading to confirm our meeting on July 21st, as we discussed, our meeting is to review the contract details. A: Did they ask you to sent the files beforehand?商务英语情景对话 100 主题第 8 页 共 75 页B: Lets see, Well be grateful for the complete to send
14、 related materials to our office prior to our meeting. It looks like. . . Hey! Was there anything else was send along with this letter?A: I dont think so, why do you ask?B: The letter writes: please find the enclosed copy of our agenda for your review, I dont see anything else in the envelope. A: Ma
15、ybe they forgot to attach it to the letter. You should give them another call. Dialogue 2. A: Can you help me for a minute?B: Sure, what I can do for you?A: Im try to write a letter to one of our clients, But I just dont know exactly what to say, I dont even know how to get started, I know I should
16、write dear Mr. Mrs. or Ms. , but the problem is I dont know the name of contact person. B: You can just put Dear Sir or Madam, officialese not personal, you can write to whom may concerned. A: OK, So I first thanks them for their business, I can say something like “we are very grateful for your cont
17、inue support“, How is that?B: Good! But also, write off the bed you want to tell them the reason of your writing, give them more reference. A: Like “Regarding our new product line, we would like to announce a special price discount“B: Right, do you need them to respond?A: Yes, the letter would have
18、a survey inside, and they should complete it and return to our office. How should I write that?B: You can tell them“ Please finding the enclosed customer service survey, else also, you can say: “Attach a customer survey“. If you need resource it right away, you can tell them the urgent by saying “ P
19、lease return the survey without delay as soon as possible. Maybe it more polite with this as early as convenience. “B: Great! and what do you think I should close it with?A: Since you dont know them that well personally, probably the best way is would be your ? or your sincerely, you can also say Be
20、st Regards. But I dont think it would be property because you dont have the name. And obviously, should have them. B: OK, Thanks a lot for your help!6 Placing an Order 下订单Dialogue 1A: Our toner cartridges are already out of ink. . . Could you make an order for a new set?B: We will need new cartridge
21、s for all of the office printers? That will be a large order, probably about two or three cases. The office supply store we usually go through might not have that many in stock. A: You can double check with the housekeeping department, but I am pretty sure all of the machines will need new cartridge
22、s. Last time when we made our order to the supplier, the quantity was also especially high. They are used to receiving such bulk orders from us . As long as we give them a heads up a couple days in advance, they can usually fill the order. B: OK, I will make a few calls and run our order by housekee
23、ping first to make sure. Is there anything else we need to 商务英语情景对话 100 主题第 9 页 共 75 页order while I am at it? A: I think the only thing is toner. Try to see if they can deliver it before the end of business day tomorrow. We should really try to do better about waiting until the last minute to fill o
24、rders that are usually made on a monthly basis. Anyhow, see what you can do to expedite the order this time. B: OK, will do. Dialogue 2A: May I help you? B: Yes, I would like to place an order for toner cartridges. We have a standing agreement with your company, so we will need the same amount as la
25、st time. A: Let me key in your information into my computer. I will pull up our records for you . Do you have an order number? What name is the order listed under ? B: It should be under Leslie Smith. The number is 184796 A: Yes, Mr. Smith. I have an order for three cases of cartridges, it that what
26、 you would like to refill?B: Yes. A: Is there the correct billing address? B: No, pls post the bill to 124 Hildrod Lane, Milton County, 98830. A: I will send you an invoice in the next few days. Your order should be delivered before the end of the day on Monday. B: Thank you. 7 Co-WorkersDialogue 1A
27、: Im really fed up with Harry! Hes the biggest airhead Ive ever met. He always makes careless mistakes, and hes a pain to work with. B: You shouldnt be so negative. Youll always have some co-workers that are harder to work with than others. But if you are negative and start name-calling in the offic
28、e, it will make a bad working environment for everybody. A: You only say that because you dont have to work with him. The people in your department seem to capable and nice to be around. Take Mary for example. Shes smart and enthusiastic. Ive never anyone as cheery as she is. B: Everybody has their
29、strengths and weaknesses. Even Larry. He might be a pain to be around, but hes also very good at staying in budget on projects. Mary, on the other hand, spends our project money like theres no tomorrow. Also, shes never willing to stay a little later at the office. She always leave at 5: 00 pm sharp
30、. A: Isnt there anyone in the office that is a perfect co-worker? What about Bob? Everybody loves Bob. Even though hes fresh out the college and still a bit green, he is a great co-worker. B: You are right. Hes a hard worker, easy to get along with, honest, and he never steals the credit on projects
31、. The only thing hes lacking in is experience. A: Maybe thats why hes so nice!Dialogue 2A: Do you get along with your co-workers?B: I get along pretty well with most of them. It seems there are always a few rotten apples in the bunch, though. Like 商务英语情景对话 100 主题第 10 页 共 75 页Margaret. I dont know wh
32、y management hasnt fired her yet. Shes a terrible gossip. A: Do you think management should fire someone just because they gossip?B: Its not only that she gossip, but she also tries to start problems among other employees by spreading rumors and telling lies about her co-workers. Shes not trustworth
33、y, and in my opinion, I think shes nuts. A: So how do you develop good relationships in the office?B: I think one of the important things is just to be considerate of your co-workers feelings and needs. If you are aware of other people and do your part to make a good working environment, you should
34、be able to get along with most of the people you work with. A: I think youre right. But it does seem that there are always a few co-workers that are harder to work with than others. 8 BossesDialogue 1A: How are things at the office lately?B: Just awful. Two weeks ago, we got a new boss, and I cant s
35、tand him. He is really unreasonable about our workload. Since he came, Ive been so busy that I havent had time to breathe! A: That bad, huh? What about his personality? Its a nice guy at least?B: I should be so lucky. He not only give us too much work, but he is also just plain mean about it. He con
36、stantly yells at us or criticizes us. He is always degrading the employees. A: What a terrible working environment! Have you tried to talk anyone about it? Maybe the boss of your boss?B: I was going to, but my boss guessed what I was thinking. He gave me so much work to do this afternoon that I didn
37、t get around to meeting with the supervisor of our department. A: It must be terrible. Why dont you just quit? B: If it wasnt for the money, I would quit in a heartbeat. But the problem is, I cant support myself if I dont work. A: Yeah. But a boss likes that? To deal with him everyday, you should ge
38、t a raise!Dialogue 2A: Do you get along with your boss?B: Actually I do. She is really understanding and reasonable most of the time. There was only one time I didnt really agree with her. A: When was that?B: Once she fired one of my co-workers for drinking on the job. I felt bad for him, because it
39、 is so hard to find a job these days, and he has a family to support. A: Well, he shouldnt have been drinking on duty. Its your boss responsibility to make sure employees are safe, and also doing their jobs. B: You are right. She was being a good boss when she fired him, But I just felt sorry for hi
40、m, thats all. A: Did this incident with your co-worker affect your relationship with your boss? B: Not really. All of us at the office respect our boss a lot. A: You are lucky you can get along so well with your boss. It makes a big difference in how much you enjoy your job. B: No kidding. If you dont like your boss or co-workers, they can make your life miserable.
