1、RTP ServerEnterprise Edition,Jason Yang Bruce Lee,The Trend,Mobile devices are becoming more “intelligent”.Mobile technology is an enabling tool for workforce mobility and breaks geographical limitation on information availability. There is increasing trend that enterprises use IM tools (e.g. Whatsa
2、pp / Line) at their daily activities communication. Mobile Apps extends corporate reach to an extended group of user / customers.,Your concerns,Social Media is a two-edge sword, it helps enhance your workforce productivity, however at the same time brings great concern on corporate data security. Pu
3、blic IM services lacks the necessary organization hierarchy for message delivery control to related parties your group may have someone with a “phone # only” presence of which you may not know.Most solution on the market are service-based and data storage is hosted at service providers making possib
4、le chat content exposed to “unwanted” partiesCommunication between clients & servers to public media providers server may not be encrypted,RTP Server Architecture,RTP Servers services are loosely-coupledServices can be deployed to different servers to achieve scalability,A standard based solution XM
5、PP .XMPP has been adapted by major IM solution, like Cisco, Facebook, Google, Apple, IBM (SameTime), and Microsoft (Lync) - RTP Client can communicate direct with them.256bits SSL / TLS encryption between client to server communication.Use Simple Authentication and Security Layer (SASL) for login au
6、thentication Server Certificate supportedWorks on Windows / UNIX & Linux platformSupports Android Mobile, iPhone, Web & PC client. PC Client has extended features of remote-control to other PC Client to provide help-desk function.,RTP Server features,Multi levels organization hierarchy with control
7、over “Who accesses What”. Organization information can be imported through LDAP serverPeer-to- peer chatting, File Transfer, Picture & Media sharing, and Off-line Messaging. Group chat can accommodate as many as 1000 clients per groupVirtual Operator function for easy automation to integrate corpora
8、te backend resources making them “Mobile-enabled”Capable of integrating with corporate PBX system Support Single Sign-OnHighly scalable with built-in cluster supportMultiple deployment options self-owned, or cloud-based RTP server Optional Live-chat Server for hotline / service desk function,RTP Ser
9、ver features Contd,Rules:Management Team can broadcast to all sub-groups“Sales”, “Consulting” & “Admin” group can only broadcast to their own team member“Consulting” team member is given the authority to remote-connect other peers for assistance (confirmation from peer is requested)Individual teams
10、administrator (mark in red asterisk) can only manage his / her own team, whereas “Management “s administrator is allowed to control all teams,Organization Hierarchy,Multi-level organization tree supportedDirectory information can be imported thru LDAP server,Virtual Operator,Using RTP Clients chat i
11、nterface, Virtual Operator offers the simplest way to enquire backend data. e.g. Inventory check or bank accounts balance enquiry,RTP Server,Select from Where Stock # =12345,Stock # = 12345Desc = R2D2Qty = 1,Stock enquiry:Stock # =12345,Inventory Database,Stock # = 12345Desc = R2D2Qty = 1,Other appl
12、ications can be an mobile enquiry to intelligent data source. e.g. Knowledge Management Server,Link to Corporate Telephone Network,RTP Server supports both SIP & IMS for seamless integration to corporate telephone network,SIP / IMS Server,RTP Server,RTP clients can be used to monitor security camera
13、s installed at sensitive area. And call to your colleague desk through PBX system,IP-PBX,SIP enabled devices,RTP Server Pool,Load Balancing Server (F5),Shared Storage,Backup Server,Clustering,RTP service continuity & reliability can be maintained by adding additional servers dynamicallyLoad-balancin
14、g can be achieved using third party servers, like F5, #n,#1,#2,#3,Mobile-enable Corporate Applications,Through RTPs SDK, corporate applications can be integrated to RTP server. Backend application authentication through Single Sign-OnNew applications will be “pushed “ to clients through RTP servers
15、automatic deploymentMessage (error / system log, etc.) at integrated applications can be programmed to route through RTP server to designated RTP client,Integration Example DBMoto Server,HiT DBMoto Server is a Windows based data integration / synchronization server for heterogeneous databases using
16、CDC (Change Data Capture) technology. It reads changed data from source database log file and replicate to target database near real-time.,Integration Example DBMoto Server Contd,Same technology can be used to integrate other corporate servers, like Lotus Notes,With available Application Program Int
17、erface (API), RTP servers integration can be achieve through the REST interface.,RTP Server DBMoto Integration Contd,This demonstration includes 3 functions:Start / Stop ReplicatorDisplay replication information (2 replication defined with “Refresh” only)Display DBMoto log message,RTP Cloud,RTP Clou
18、d offers another alternative for corporations who want to “taste” the benefits of secure IM solution with mobile-enabling backend applications while approval for a self-owned server is still on managements desk. Or deploying the service on functional groups ( locations / business segment / etc.),Vir
19、tual RTP server for each company / functional groupMultiple RTP Servers running at a server cloud on load-balancing. Scale to meet customers growth demand,Integration Example Legacy host access,Legacy Hosts Access are referring to text-based systems, like IBM Mainframe and AS/400. Due to their propr
20、ietary technology mobile-enabling these applications can be a very tedious task.,RTP Server(REST interface),Emulation Products,The emulation product (server / client) navigates to corresponding screen interface and capture data to response back to RTP clients,Live Chat / Service Hotline,Auto Call di
21、stribution Call Life-cycle management dedicated agent VIP Channel,LC Server,RTP Server,Service HotlineSupport,Customers / Service enquiry,Business Server,Corporate Applications,Live Chat (LC) Server, when uses together with RTP server, is designed to give enterprises the ability to fast response to
22、sales / support / general information enquiry.,Typical Implementation,Case Study Midea Group,Established in 1968, Midea Group is a leading consumer appliances and air conditioning systems manufacturer, with operations around the world. Its 40 years of persistent growth has brought its global turnove
23、r to $18.7 billion USD in 2013. PROBLEM: Midea Group targets to achieve communicationbetween staffs with minimal delay and least message distortion. Besides, it is also crucial to deliver daily job instruction, and tasks schedule generated by backend system timely and accurately. They used public SN
24、S tools such as WeChat, QQ, and WhatsApp before deploying RTP solution, which are solution they have the least control and security issue is always the top concern at their audit report.,Case Study Midea Group Contd,Support enterprises mobile InternetPerfect IM functionsStrict message integrity and
25、no lose messagesGood security and stabilitySupport more than 100000 online usersSupport enterprise user center (Oracle LDAP, More than 5000 departments),Case Study Midea Group Contd,Support internal and external network interconnection Integration of enterprise application systems;,Customer List,中国邮政储蓄银行股份有限公司,海南省国家税务局,武汉市江岸区政府,秦皇岛市公安局,中科院中国科技网,东软集团股份有限公司,山东省人民检察院,职教司公共信息服务平台,中国烟草河南分公司,信盈集团,景德镇陶瓷学院,重庆福彩,Q & A,
