1、Unit 3Part 2Task2.2A: Good morning, Paper Mills plc. How can I help you?B: Good morning. Can I talk to Pail Osman, please?A: Whos calling please?B: Simon Weller, calling from Singapore.A: Well, Mr. Weller, Im afraid Mr. Osman is not available at the moment. He has just left for a workshop.B: What ti
2、me do you expect him back? I need to talk with him.A: He told me he would come back in half an hour. Can I take a message or would you like to call him on his cellphone?B: Ill try his cellphone. Could you give me the number, please?A: 13466386913.B: Just let me check that. 13466386913.A: Thats right
3、.B: Thank you. Bye.Part 32.Operator: Hello, ABC Ltd. How can I help you?Paul: This is Paul Jackson of Grandiose. Can I have extension 3421, please?O: Certainly, hold on a minute, Ill put you through.Roy: Louise Paulsons office, Roy speaking.P: This is Paul Jackson calling. Is Louise in？R: Im afraid
4、shes out at the moment. Can I take a message?P: Yes. Could you ask her to call me at 979-326-8965. I need to talk to her about the order; its urgent.R: Could you repeat the number please?P: Yes, thats 979-326-8965 and this is Paul Jackson.R: Thank you Mr. Jackson. Ill make sure Louise gets this as s
5、oon as possible.P: Thanks. Bye.R: Bye.Part 4Video 1Receptionist: Hello, International sales.Schulz: Hello, this is Mr. Schulz here, calling from England.R: Yes, Mr. Schulz. Who do you want to speak to?S: Id like to speak to Mr. Matthews.R: Fine. Hold the line, please. Im connecting you now.Perez: He
6、llo. Mr. Matthews office. Whos calling please?S: This is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?P: Im afraid Mr. Matthews isnt available. Hes gone to Hong Kong on business for a few days.S: When do you expect him back?P: Hell be back on Friday afternoon. Is it urgent?S:
7、 Yes.P: Can I take a message for him?S: Yes, please. Will you tell him that weve just received your sample of the new assembly coffee table and are quite happy with it?P: Sure. Its very kind of you to say so. Can we expect an order from you?S: Thats why Im making the call. Please tell Mr. Matthews w
8、ere quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.P: OK, Mr. Schulz. Anything else?S: One more thing. Please inform Mr. Matthews that I wont be able to get to your company that early this Saturday because of the rail strike. Itll prob
9、ably be afternoon before I arrive.P: No problem. Ill give him the message.S: Thanks.P: Youre welcome. Goodbye.Part 51(1).Bennett is a famous doctor. Please call him on 875-9368 before you go to see him.(2).Miss Black is on holiday now. The telephone number of the hotel she is staying in in 305-636-8
10、430.(3).The number of the order is 5312/A12.(4).This is John Bartholomew, B-a-r-t-h-o-l-o-m-e-w.(5).The name is Holt & Frier: H-o-l-t and f-r-i-e-r.(6).The name of the company is DINER.D for Dora, I for Island, N for Northpole, E for Edward, and R for Richard.Part 6 Video 2Receptionist: Good afterno
11、on, this is DNM, How can I help you?Mandel: Good afternoon. Id like to speak to Mr. Miller, please.R: Mr. Miller? Hold on, please. Ill connect you.Leo Miller: Mr. Miller speaking. Whos calling please?M: This is Ms. Mandel from BCM. Is this Henry Miller?L: What? Henry Miller? No, this is Leo Miller,
12、in the Sales Department. Henry Miller is in the Customer Relations Office. Im afraid youve dialed the wrong extension.M: Oh, sorry to have interrupted you. Can you give me Henry Millers extension, please?L: Sorry, I havent got a directory on hand now. Would you mind calling the switchboard again? Im
13、 sorry not to be of more help. M: Oh, OK. It doesnt matter. Ill call back to the receptionist. Thank you, anyway.R: Good afternoon. How can I help you?M: Good afternoon. This is Ms. Mandel again. Im afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.R: O
14、h, there are two Mr. Millers in our company. Im very sorry I didnt notice that. Ill put you through right now. Please wait a minute.M: OK. Im holding.R: Good afternoon. How can I help you?M: Its me again Ms. Mandel. Im still having trouble getting through to Henry Miller. No one is answering his lin
15、e. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. Its a rush order, and we need it urgently. Can you help?R: Of course. Ill go and find him and ask him to ring you immediately. There may be a problem with his line.M: OK, thank you very much.Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!H: Oh, Im terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.M: Oh, OK. Mr. Miller, Im calling you about
